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2.6 Based on 395 reviews
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  • Customers like
    • Helpful cashier 8
    • Soup 6
    • Location 5
  • Customers don't like
    • Service 8
    • Management 8
    • Poor food quality 7
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I went to the Panera Bread in the Leesburg Outlets location in Virginia and it was by far the worst in customer service. We went for breakfast and the manager botched our order twice and overcharged us charging us for a sandwich way more expensive than we asked for. I informed him of the error and he did not take it well. He was doing very questionable things while voiding and correcting the order, which prompted me to ask for all the copies of... Read more

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To Coral Springs. Worst ever. Could not repeat the order or get it right after 3 tries. Pick up was wrong drink size and no bacon on the blt. Worst Pamela wver

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I went to Panera Bread and people working there and drivers were yelling and talking bad horrible customer service

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I am absolutely shocked as to why you would discontinue one of the best salads and dressings I have ever eaten. Your Asian Seseme Chicken salad was delicious and we bought the dressing in our local grocery store. I would sometimes just cut up pieces of lettuce and top with the Asian Seseme dressing just for flavor. Now I find out I can no longer buy the dressing - the store has removed it from the shelves. Also find out you no longer even... Read more

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I am at panera as I text.... A person was picking up their food at the food counter. The man that was getting his food left the "pager" on the counter... Not putting it in the return basket.... The cook with her gloves hand picked it up and put it back into the basket... Then continued to make a sandwich (which was mine). That is very unsanitary!! Maybe you need a sign that ask the patrons to place them in the basket..... Thank you, karin Read more

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Needs to have that location professionally cleaned on a regular basis the cabinets and tile floors look sticky and show a lack of cleanliness the carpetings can use a replacement and counters can use a deep cleaning other than the wipe down by your employees as they make their rounds. The decor needs to have a facelift because it looks like one the stores a company with this brand does not believe they have to spend any of their budget on. I... Read more

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Ordered ham and cheese sandwich on flat bread. It only had one small thin slice of ham on it. I had to take the filling from one half sandwich and add it to the other half. Still couldn't taste ham. Way over priced. Will never go back to the Hyannis Ma. location

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Went to the Panera Bread Pasadena Md. Ordered 2 salads One Green Goddess came with out the egg a small amount of avocado and NO Chicken Ordered a Fuji apple salad It came with out the Chicken. Called the store and asked for the manager and was hung up on. Called the store back and got JIM and told him what happened He said that I should come back in he will give me an egg No mention about the chicken. and he hung up on me. This store use... Read more

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Ordered the turkey, avocado, BLT sandwich. Half of a sandwich is $6.59 now. HALf of a sandwich!! Not toasted bread, ice cold turkey meat and ice cold bacon. Isn't warm bacon the best part of a BLT?? and who doesn't toast the bread?? Never again. Prices have gone up , quality has gone down and portions are much less. I use to frequent Panera Bread quite often, but I'm hearing it more and more how dis-satisfied people are with Panera's new... Read more

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Once again, I am picking pickled onions off my fresh salad. Yuck. I love onions, so please bring back the fresh red onion on my fresh green salad..

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