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2.7 Based on 471 reviews
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  • Customers like
    • Helpful cashier 8
    • Soup 6
    • Location 5
  • Customers don't like
    • Service 8
    • Management 8
    • Poor food quality 7

Was at a Panara for bagels for my office. Out of all the popular cream cheeses and complained. Got a $3. coupon. Just got a coupon for 1/2 dozen free bagels. Stopped in and they were out of cinnamon bagels. Told me to come in Monday. Stopped in Monday and coupon was not good. I really did not complain. Not a problem except the manager came over and started up with me about old coupon and she made 1,500 bagels over the weekend. Panara really... Read more

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Hey Panera. I haven't been to one of your restaurants in quite some time due to work, but I recently went there for a night out with my boyfriend. There are a few things on the menu that I like, but honestly there was nothing like the Italian Combo. I ordered as usual, and the cashier rang me up. This in itself was somewhat disappointing as she didn't let me know ahead of time that you had changed you recipe. I understand it's called "the... Read more

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I agree 100% & have no intention of returning. What's sad is I've eaten here, periodically, for years and have always felt it was a major rip off? So...pretty *** if me to continue eating here with so many better eateries with reasonable prices. Yesterday I paid $13.23 for a 1/2 sandwich, a pitiful cup of soup, tea & a $.99 bakery item. I do not understand the prices considering you have to stand in line to order, then go pick up your food, get... Read more

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Calling order ahead is ridiculously hard to do. First i call to try to order a quick lunch and the phone call lasted 5 minutes before i could even give her my name and order....she kept going on and on about the app and reward pionts. I finally then find out that i have to give CC info over the phone! No thank you! Im driving and am busy! Just take my order already! Cant i just call an order in and pay when i get there? Way to complicated.....i... Read more

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My friend and I come in to get some broccoli cheddar soup and they didn't have it on the menu! So the cashier Ms. Janet was so helpful. she went to the back and grabbed me a sample of a different soup! She was happy and bubbly; she was also very helpful!! My friend and I come here just to see her! She the best!!

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My first and last time with Panera Bread. I stopped in for a sandwich one day on my way home from and appointment in Rancho Vistoso and I was hungry. The sandwich I was looking at was turkey with bacon, lettuce, tom, and avocado. I decided to get 1/2 as the cost was a bit high for a whole. My half of the sandwich still cost me $9.00. After a few bites the whole sandwich started to fall apart and sliding thus not even being a "sandwich" I had to... Read more

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It used to be a somewhat decent place to eat. Now it turned into a fast food chain of poor quality. I ordered three salads and a bowl of french soup and spent $42.00 on the order. The salads were nothing but a joke and french onion soup was like dirty salty water. Ive traveled the world and dined at worst dive in places to ritzy 5 star $$$ but i have never tried a french onion soup THAT bad. Only french baguette bread was good. What a shame! Read more

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So sad that a restaurant we have enjoyed in the past will now be crossed off our list to return too. Soup is now served in a cup rather than a bowl while it is still listed as a bowl sandwiches about half of what they used to be with little meat on them my salad had little dressing noticed personnel cuts and area that a customer can use to order food themselves so sad

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Kirby, the manager at the 14th street location in Manhattan is currently rushing everyone while they eat to hurry and leave the establishment. He approached my table and every table around advising us that this is not the place to study and eat. They need the tables he needs us to all to leave after a few mins. Please retrain this manager as how to speak to customers. He is treating everyone as though we have not paid for our meals and the right... Read more

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The manager by the name of Kirby keeps coming to every table and requesting that they hurry and finish their meals and time here at Panera. He advised us that it is rush hour and we need to hurry up so that others can be seated. We have not yet started or finished our meal and he is requesting us to leave, this is unacceptable customer service. You need to advise this manager that Panera is a customer centric establishment and made for people to... Read more

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