Panera Bread
Reviews and Complaints
Congratulations!
You asked me to
Preferred solution: Let the company propose a solution
Gourmet Chicken Sandwich
Food is not good
Preferred solution: Apology
User's recommendation: Don't eat there
Somebody is using my phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Holland, IllinoisDissatisfied
- Great taste
Preferred solution: Customer satisfaction
User's recommendation: Ask for additional dressing
Stealing my money but not giving me all the food I paid for!! Not answering the phone either!!
Preferred solution: Full refund
User's recommendation: don't go to the Howe Avenue Panera
Cannot call Customer Service - number does not work
User's recommendation: Do not join Sip Club
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fremont, CaliforniaBad service received
Had pretty good experience dining in over the past a few weeks. Today, it's my first time tried to take out for a home dinner for the lunar new year eve.
Since we are vegetarians and not taking carbs, very few items are suitable to order. But the 10 Vegetarian Soup and Salads had been pretty good. So ordered as such (2 bowl size soup and a full size Fuji Apple Salad without chicken). Went home and opened the bag, the salad was good, but the soup orders were in CUP size!
Check the invoice and the order slip, and both indicated BOWL size. Called the restaurant location phone number 8 times and the Toll-free number once in a span of 2 hours without a single call being answered by a human. Frustrated, needless to say, especially the occasion was ruined. By the way, the cashier did not offer options of bread, chips, or apple as previously experienced.
Ended up nice breads were wasted, spending most of the time on taking photos of the food, invoice, and the measurement of the soup volume (no more than 1.5 cup). Tried to report this to the restaurant (Fremont, Calif.) and the toll-free customer service. 8+1 times. All just built up the frustration.
Was this an isolated occurrence or a common practice?
Surely hope it's not the latter. Shouldn't the restaurant or the organization be responsible to providing food in lesser quantity than what was paid by your customer?
- Until today i have always been pleased
- Healthy food
- Poor management
- Quality control
- Overpriced
- No support by corporate or local outlet
Preferred solution: Let the company propose a solution
User's recommendation: Ask for options if not asked. Look closely to the bag before leaving regardless how busy the restaurant may be at the moment.
Answered my complaint promptly and professionally
Gift card
Preferred solution: Full refund
User's recommendation: Say goodbye
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Verified ReviewerNot good food for the money.
User's recommendation: Not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaI was charged
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Verified Reviewer | Tulsa, OklahomaSandwich so small is a "Bite to eat"
I avoid this place because has always been overpriced. But I received a 1 day special coupon of $10 off anything, so I got the pick 2, half sandwich and bowl of soup.
The website gave me headache trying to place the order, kept deleting one of my picks. Took 30 minutes to go through correctly. The pictures show big bowls unlike the small container I got. Even first received a cup size order at first, but I happened to check my order before I left and was so disgusted how small that was that they did see I paid for the larger bowl and exchanged it.
Still the bowl order was still a cup or less than a full pint you can buy at grocery store for less. But the biggest disappointment was the half sandwich- chkn avocado melt. The chicken was like a spoonful of mush spread on a 3" or less square bread with two slim slivers of browned avocado. 3 bites, done.
5.79 for that! Though after the $10 coupon, I still paid $2 for these tasty bites that left me hungry.
Thanks Panera for letting me know why I don't come here! I guess I got what I paid for, $2 or less worth of food that would have cost over $12.
- Taste
- Flavor
- Small portions
Preferred solution: Price reduction
User's recommendation: Extremely small portions
Ordered roat beef cheddar sandwich with saladtrawberry chicken s
User's recommendation: Don't waste your money. 14.61 , A terrible meal
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Panera has always been expensive but now the quality has really gone downhill. I stopped eating there ages ago.