Anonymous
map-marker Cleveland, Ohio

Size of my salad

Panera Bread - Size of my salad

I just ordered the new salad on the menu "ancient grain, arugula, and chicken salad" to go. Went home and opened the box and the box barely had anything in it.

This salad coast $9.19. I was so disappointed with it. I could see the bottom of the box .The taste was not bad but it need it some acid like orange or clementine. I wanted to call the store, but my husband wouldn't let me.

He suggested that I should take a picture and drive to the store an show them. attached is a picture of the salad

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Loss:
$9
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

it all has to do with portion sizes. what you got there, is the correct amount.

the ingredients in that salad are all very expensive.

Anonymous
map-marker Eagan, Minnesota

Good food, if only I got it

Thank you for the cream of chicken/wild rice soup and baguette... or should I say thank you for the soup and forgetting the baguette. I am a regular customer, but some how the store in Eagan always manages to screw up my order every time I use the Drive-Through. EVERY TIME. Why have one if you cannot read the recipe and give the correct order. It's about time I stay in front of the window and double check my bag so that the drivers behind me get annoyed from waiting and I can then correct you for all of your mistakes. If you are that busy or that nervous working then you shouldn't have a drive-through because we deserve better service.
View full review
Cons:
  • Did not get all of my food
Reason of review:
Problem with delivery
1 comment
Dona Yja

Instead of sitting on your duff and going thru the drive-up, get out of your car and walk into the place. When you get your order at any fast food place, you should always check it before driving off or leaving the premises.

Given the caliber of fast food employees, I am astounded people don't do so and then complain about messed up orders. Go figure.

Anonymous
map-marker Sand City, California

Weak Coffee

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The coffee is so weak now that it only takes a few drops of 1/2 n 1/2. There is no flavor; might as well be drinking coffee made from the old grounds of the last pot brewed. Having coffee with my bagel or any other treat at Panera much go with decent coffee. I can't believe the reply when I told one of the servers. She said, "an auditor came and said we weren't using enough water..." It has to be a cost saving measure. They have bumped up the profit by 100% by using twice as much water in the brewing process now..... I'm just not going there any more because of this.
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Loss:
$10
Pros:
  • Soup
Cons:
  • Coffee
Reason of review:
Bad quality

Preferred solution: Stop adding so much water! Compete with your competition: Starbucks and Peet's! Please make your coffee much bolder and richer!!!

Anonymous
map-marker Clearwater, Florida

Husband developed food poisoning, employee couldn't have cared less

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Husband just recently spent the night and a day in the hospital due to violently severe food poisoning (Thursday night 10/29/15) Due to the Panera Panini, The Chicken Fontaga I believe it was called (Which wasn't even the panini I had ordered, I was given the wrong sandwich). Upon calling Panera Bread the next day to let them know of the incident and that they may want to keep a heads up for more calls in the days ahead ...

The chipper young girl on the other end said "Ok thanks, bye" and hung up.... not a "Have a good Day"...not a "Oh, I'm so sorry he got sick" not an offer to refund the meal (Which I wouldn't have accepted anyhow, but would have been the expected course of action in her position).... nothing....

just "Thanks, bye!" I should have contacted a manager after that to tell someone who might have taken the situation seriously but I was too angry at her flippant response to want to deal with any other Panera employee. Panera Bread at 2352 FL-580 Clearwater Florida

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Reason of review:
Food Poisoning and unsympathetic employee response

Preferred solution: Let the company propose a solution

3 comments
Guest

I also frequented the Panera Bread in Sarasota and on several occasions I had the chicken noodle soup, each time I became I became nauseous. The following morning I had diarrhea.

The last time I had the flat bread with the mozzarella cheese and tomato. Fifteen minutes later I started getting sever pains in my stomach and the next morning diarrhea again. I started getting suspicious and was not surprised when recently I read on the door a sign that they were serving "clean" soups and salads.

When you go to an eating establishment shouldn't you assume that their food is "clean"? I won't be going there again.

Guest

My co-worker and I also got violently ill after eating the frontega chicken sandwich. Called to warn them that something was wrong and to pull food items.

We have been treated like we are criminals for reporting. Spent hours in the emergency room, on antibiotics for 10 days. Eight days later, still feel horrible.

Was notified by Orange Cty Dept of Health. Hope something is done before someone else gets ill.

Anonymous

When you cannot end a sentence with a period, something taught in the first grade, you have no right calling an adult old enough to work a girl.

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Malyah Mbo

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Verified Reviewer
| map-marker Sandston, Virginia

Panera Bread French Onion Soup Review from Sandston, Virginia

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Me and my family went to panera after a long practice of running looking forward to a good meal. But when I got there my appetite and love for the place was smashed to pieces when I found out that they no longer serve the French onion soup. Where's the French onion soup?! Sincerely Paul R.
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Reason of review:
Order processing issue
1 comment
Guest

I work there, and It is not set in stone- however, They may bring it back, but since they are trying to take all of the unhealthy ingredients out of their food, they had to take it away and try to make a different recipe. I hope this helped you.

Anonymous
map-marker Lake Milton, Ohio

Panera Bread Buttered Ribbon Noodles Review

I went to panera and I asked for the butter ribbon noodles and she said sorry we don't serve that anymore. I was so angry so I left. I hope that they bring it back...
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Other Product Review

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Never ever going to panera again!!! It us one thung being ignored by an associate but when you contact customer service they hang up on you!! Hoerible customer service!! Lost my business forever
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Reason of review:
Poor customer service
Anonymous
map-marker Pooler, Georgia

Panera Bread Soup Review

The Paneta Bread Cafe Store 4395 locate in Pooler, GA (From I 95 N exit 104) it is not up to the stander we used to with others Panera Bread. The soup was cold and the salad was much smaller. Also the soup didn't taste right. The cashier was not very happy. The facility looks a little dirty. Not happy at all! I will never go back to that store.
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Reason of review:
Bad quality
Anonymous
map-marker De Lisle, Mississippi

Panera Bread Lentil Quinoa Bowl Review

I do not like the new broth bowl items on menu now. The lentil Qunoa bowl is awful. I like the soba noodle broth bowl. Why did they change?
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Reason of review:
Bad quality
Anonymous
map-marker Charlotte, North Carolina

Panera Bread Food Review

Great customer service and food
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Reason of review:
Good customer service
Anonymous
map-marker Jacksonville, Florida

Panera Bread Salad Review

Just had the kale chicken salad. Wasn't a spec of kale in it, which is the main reason I ordered it. Menu doesn't say kale/romaine mix, which I would not have ordered.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Houston, Texas

Other Product Review

Overall, Panera's food was really good. That part was great. What I had a problem with was the dog that was allowed into the restaurant. As far as I saw, none of the waiters said anything to the dogs owner, and they were still there when I left. I am very disappointed with Panera bread and its workers. If it had been a large, shedding dog things could have gotten very unsanitary
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Panera Bread - Customer Care Review from Miami, Florida

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Panera has gone down hill. I constantly visit the Fort Lauderdale location. Their customer service sucks and they have gotten lazy with taking care of the guest. I ordered food to sit. A lady gave it to me in a bag togo, but not before calling her coworker a ***. I got an attitude when i told her the order was for here. I asked for a chocolate chip cookie togo and it was placed on a side counter and no one mentioned it was there. The manager didn't seem too reluctant to redo the order either.Where do they find the people that work here? I loved Panera and i look forward to the power kale ceasar but everything has gone down. I've had multiple problems with my last few orders. Its sad because Panera use to have a great reputation.
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Reason of review:
Poor customer service
Anonymous
map-marker Woodford, Virginia

Panera Bread Staff Review

Cashiers are polite and helpful but when asking for a mangers help the mangers always seem less than eager to help and always act snotty and rude to the employees
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Reason of review:
Poor customer service
Anonymous
map-marker Rochester, New York

Panera Bread Bread Review

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Ordered the steak and white cheddar panini. Last few visits I've gone, all my food was bad, one way or another. So after a few months I decided to try give panera a try with this one. We took it to go. My steak was rubbery, the cheese barely melted and feel apart in my hands. How is this place still in business? Truly awful.
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Reason of review:
Bad quality
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