Anonymous
map-marker Nashua, New Hampshire

Panera Bread Tomato Soup Review

$14 for tomato soup and mac & cheese . Seriously?
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Reason of review:
Pricing issue
Anonymous
map-marker Fort Lauderdale, Florida

Panera Bread Lunch Review

Hyway robbery for lunch $13 and stayed hungry
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Reason of review:
Pricing issue
Anonymous
map-marker Shelbyville, Kentucky

Panera Bread Menu Review

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Panera and St. Louis bread company are the same company. They mislead customers by putting "Pick Two" on their menus. The customer thinks they get two items for the price of a single item. In other words if you order a half panini they make you think you can get a side item for free. Wrong. They charge full price for the side item, which means they are selling more food.
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Reason of review:
Poor customer service
Anonymous
map-marker Kansas City, Missouri

Panera Bread French Onion Soup Review

Why have you done away with your French onion soup??? Seriously!!
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Anonymous
map-marker Fenton, Michigan

Panera Bread Food Review from Fenton, Michigan

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My friend and I just left the Fenton location. This was the worst experience I have ever had in a fast food restaurant. We did receive our order in a timely manner but the food was disgusting to say the least and the water tastes like it came out of a sewer line
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Reason of review:
Bad quality
Anonymous
map-marker Bowie, Maryland

Kale salad contained little kale

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This week I purchased a "power kale salad" (without the chicken) from the Panera Bread in Bowie, MD, after a friend recommended it to me. The friend had had a similar salad in a Panera Bread in Olney, MD. I opted for the half salad size. When I got it home, I realized that the salad was mostly romaine lettuce, cheese croutons, sprinkled on cheese (Parmesan) and a few 1 X 1 inch pieces of kale. Honestly, the kale mad up about 1/10 of the "kale salad". The salad costed me $7.31! In my opinion, the salad should not be sold as a kale salad if it contains so little kale. It would have made more sense and been fair to have called it a romaine lettuce salad with added kale, but unfortunately, it was not. Kale is the new "super food", and lots of customers must be drawn to the title, but I felt very much misled.
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Loss:
$7
Pros:
  • Location
Cons:
  • False advertisement in my opinion
  • Ingredients
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Guest

This is so incredibly true! I just ordered the salad and was disappointed once I got it home and realized that it was 95% romaine lettuce!

The thing that bothered me more than being misled by the name was the fact that it costs more than the regular chicken caesar salad (which I ordered initially until I saw the kale salad as an option). I am trying to understand why I would be expected to pay more for [essentially] the exact same salad.

I am disappointed, to say the least, and lacking the nutritional intake that I expected.

Roman Iqm
map-marker Charleston, South Carolina

Panera Bread Staff Review from Charleston, South Carolina

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When i was there i watched employess give food away. When i was ordering the other girl gave a lady 2 pastries in a bag an walked off. Then when i went to get my meal i sat close to the counter in a booth an watched someone named Tynazia give food to someone who walked in thru the back door an obviousley didnt pay. The same with Grayson giving to a young lady with piercings. An i saw all this in 1 hour on my computer.
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Reason of review:
Poor customer service
Anonymous
map-marker Willoughby, Ohio

Panera Bread Cashier Review

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I go to the willoughby, Ohio location all of the time and this was the absolute worst experience I've ever had. Everyone was so unpleasant and the cashier, Taylor, practically threw my order at me...Needless to say I won't be going back.
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Reason of review:
Poor customer service
Schneur Cda
map-marker Davenport, Florida

Panera Bread Work Experience Review

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I am an employee of panera bread and I am so sick and tired of these petty complaints about the smallest things. Im tired of being treated like dirt for things that aren't mt fault. You customers need to get over yourselves. Sorry not sorry.
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Reason of review:
Bad quality
Anonymous
map-marker Evanston, Illinois

Your new order with an ap and go plan

I love Panera and eat there all the time. I feel left out because I do not have a phone to order on-line and go. I also do not like to order and go I like to eat at you restaurant. I feel left out of the $5 off offer. Now you wouldn't take my comment because I wouldn't ramble on for 100 words. I said what I had to say in less words. It really isn't a complaint it is just a "funny" comment. No big deal. Lets see what else I can say. I love your cinnamon crumb cake and pumpkin muffins. please don't discontinue these. Your soups are also great. May I go now I have typed 122 works.
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Reason of review:
Good quality
Anonymous
map-marker Raleigh, North Carolina

Poor Service. No paper towels in women's bathroom

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1. While in Greensboro, I ordered breakfast and it was placed on a dirty plate that had dried food on it. 2. While in Cary, NC at the Walnut St location,I ordered a bacon, egg, and cheese on Ciabata and there was green mold on the bottom of the sandwich. The manager had another one made for me, but there wasn't any bacon on that one. 3. On 8/18/2015, there weren't any paper towels in the women's bathroom, so a customer reported it to a Panera worker, who yelled at the customer and the worker's response and attitude was deemed totally inappropriate by several other customers, who were within hearing range.
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Pros:
  • Location
Cons:
  • Cleanliness of bathroom
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I dont believe it was mold because the left over breads are donated every night. Then bakers come in and bake everything fresh for the next day. My best guess is that a little bit of avocado might have been left on the prep boards and gotten grilled with your sandwich.

Anonymous
map-marker San Antonio, Texas

Cold soup, stale cookies, no pastries or coffee made to order. Mgr was clueless.

On 9/20 the order with my family of $28.00 was ridiculous, too high and not worth the amount of food. The soup I ordered of broccoli w/cheese in a bowl was cold, I complained was told to heat it up to my desire in the microwave.

I asked for my money back. Then, I ordered coffee w/pastry, I was told there was only chocolate chips and after trying them they were stale and no decaf coffee was being made due to closing in two hours.

I was disgusted in the lack of customer service. The manager gave some BS and had no clue of why the coffee was not being made to customer's needs.

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Cons:
  • High prices
  • No pastries
  • Service
Reason of review:
Bad quality
Anonymous
map-marker Lakeland, Florida

Panera Bread - Panini Review from Lakeland, Florida

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Our LAST time at Panera! The prices are OUTRAGEOUS!

Last few times had sandwiches that were close to 10.00. Decided today to have. P & J. WHO COULD SCRE THAT UP?

Had to go get it and was shocked! Tiny amount of peanut butter with a dime size amount of jelly white. Bread on this huge plate. Cost over $4.00!

No chips fruit or anything! Looked And returned to counter. No one even cared. Next went to get a Mac and Cheese.

Small was 5.00. Had 3 bites and gone. I'm still starving. My husband had a steak and cheddar.

All bread. A half piece of cheese and one sliver of steak. We spent over $25.00. Then left and had to go to another place to eat!

We are pharm. reps and bring lunch to docs offices 3 times a week. Joined their rewards. We have over 5 thousand dollars on our card.

I went to cash in rewards and got a pastry and a free drink! REALLY!!! We are done and will refuse to bring in Panera when requested by doctors!!!! I have made a decision today best catering and lunch is Sweet Tomatoes.

Just cancelled all my lunches next week with Panera.

You guys better take a look at your prices versus portions! It's ABSURD!

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Reason of review:
Not as described/ advertised
Sanda Dqa
map-marker Columbia, Missouri

Terrible Service and Help

I visited a Panera bread in Columbia, MO yesterday and had HORRIBLE SERVICE. I ordered a frozen carmel with no whip cream. They put a regular drink lid on the container and told me to use a regular soda straw. I got two WRONG lids where the straw DID NOT FIT in the lid. After three requests I finally received the correct lid and straw. I order this drink quite frequently and always order it without whip cream and ALWAYS get the dome lid. The snot behind the counter said if you DO NOT order whip cream they DO NOT put a dome lid on it. The drink cost me almost $5 I think i should be able to get the correct lid for it.
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Loss:
$5
Pros:
  • Drink
Cons:
  • Staff callousness
  • Attitude of the snot behind the counter
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Westport, Connecticut

Panera Bread Staff Review from Westport, Connecticut

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Today I visited the Panera on Westport Ave in Norwalk, Ct I was waited on by what appears to be a manager or supervisor Elizabeth. The most miserable rude person I've ever been waited on ever at Panera beside this review i will be calling customer service to make a formal complaint. I ask to have one thing change on my order this miserable f#+k rolled eyes and said well I guess so if this was my company she would be fired if I was in charge and witness this.
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Reason of review:
Poor customer service
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