Anonymous
map-marker Tampa, Florida

Panera Bread Dark Roast Coffee Review

Second time kingstpn ny panera ran out of dark roast. Tell me it'll take 10 minutes before I pay.
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Reason of review:
Poor customer service
Anonymous
map-marker North Ridgeville, Ohio

Panera Bread - Online Order Review from North Ridgeville, Ohio

Was told that there was a 50% off code for ordering online. Seemed like a great promotion to get new customers. I've only ever had their bagels and decided to order some other stuff to see if I would like it. Went to pick up my order and was told it was canceled because the code wasn't legit. I was upset I didn't get to try out some of their food but what pissed me off is that I wasted my time and gas getting out there. My phone number was on the order and they couldn't bother to call me. What horrible customer service. They could of gained a new customer but lost my entire family. Way to go!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Morton Grove, Illinois

Wrong Items in Order

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I walked into a very empty Panera to order a chicken noodle bread bowl. There was only one other customer there. I ordered my food, just the bread bowl- no drink or anything. The cashier was very nice. I went to stand near the pick up station at the counter and the lady asked if my food was indeed my order. She showed me my receipt and I claimed my food. When I got home, I opened my bag and was greeted with a bowl of broccoli cheddar soup, which I am allergic to, so I could not just eat what they gave me. This is not the first time I have been given a wrong order at Panera, but usually I eat there so I can exchange the food. I love the food, but oftentimes the service is bad, and its not like the restaurant was outrageously busy, giving them more opportunities to mess up my order.
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Reason of review:
Bad quality
Anonymous
map-marker Wilkins Township, Pennsylvania

Panera Bread/Catering-Minimum Order Complaint

I made an online order for a bereaved family using the Wilkins Township location for Panera Bread. The total order amounted to $89.85.

After ordering, I called to confirm. I was told by Jesse, who identified himself as the GM, that my order had to total $100 to be delivered to the requested location. I questioned Jesse about that minimum since the website address for this location advertises a $75 minimum. He said that he would have to take that up with Corporate.

His manner was rude and insulting. I canceled the order and reordered with Amanda by telephone at Panera's Monroeville location.

She was courteous and filled the order and it was delivered in a timely manner. That total was $89.85, less than the $100 stated by Jesse and over the Monroeville location's stated minimum of $75.

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Reason of review:
I am happy with Amanda, Catering Corrdinator, at the Monroeville location.
Anonymous
map-marker Coatesville, Pennsylvania

Overall Impression Review

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Collegeville location is freezing, takes way too long to order during busy times and the food is often very limited in quantity ie 1 tblsp of chicken in an 8.00+ entree. Glad other restaurants are in the area and can handle a lunch crowd.
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Reason of review:
Poor customer service
Anonymous
map-marker Traver, California

Panera Bread - Staff Review from Traver, California

My Panera Bread Experience 3 stars for food, but the employees.... The food was great! I had the Caesar salad and broccoli cheddar soup and it was delicious, but when it came to cleaning up things took an unexpected turn. The employee cleaning the floor and was was watching us as we threw away our trash and organize our dishes. I needed to go back to the booth to grab one more plate, to come back and see my friend getting yelled at by the cleaning lady for accidentally letting a piece of her trash fall into the recycling. She rudely pushed my friend aside and ordered me to the leave plate and stop messing around. The lady told us to leave and let her proceed doing her job. This really offended us and it had us in rush to leave as soon as possible. I would recommend using the drive thru and not have to waste your time getting yelled at.
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Reason of review:
Poor customer service
Anonymous
map-marker Coraopolis, Pennsylvania

Food Review

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Panera Bread has a great atmosphere, but hiw they can tske good food and mske it taste so bad is beyond me. I just had the worst food ever at the store in Erie, PA everything is drowned in vinegar....YUK! They need to learn hiw to prepare food.
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Reason of review:
Bad quality
Anonymous
map-marker Bethlehem, Pennsylvania

Panera Bread Soup Review

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Did rapid pick up and ordered soup and salad. Never got the soup and didnt realize it till I got home.
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Reason of review:
Poor customer service
Sultan Uao

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Verified Reviewer
| map-marker Nanuet, New York

Food Review

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Food is way too salty and they forgot my utensils.
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Reason of review:
Bad quality
Anonymous
map-marker Livingston, New Jersey

Panera Bread Soba Noodle Bowl With Chicken Review

Very upset. Ordered soba noodle bowl with chicken got edamame and ordered quinoa bowl with chicken...no quinoa or lentils. Very poor service
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Reason of review:
Not as described/ advertised
Melessia Auc
map-marker Baytown, Texas

Panera Bread - Salad Review from Baytown, Texas

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Panera Bread - Salad Review from Baytown, Texas
I swear i love Panera Bread but they are too stingy with meat. (Ingredients in general). Ordered chicken Mediterranean Flatbread sandwich and the chicken was extra thin and small portion. Even the salad mix was lacking. Its a rip off!
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Reason of review:
Bad quality
Anonymous
map-marker Lawrenceville, Georgia

Panera Bread Sanitary Conditions Review

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Unwashed silverware given with food.. Absolutely disgusting..
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Reason of review:
Bad quality
Anonymous
map-marker Waltham, Massachusetts

Panera Bread - Bread Review from Waltham, Massachusetts

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Panera Bread - Bread Review from Waltham, Massachusetts
This photo is of the sandwich i recieved when i ordered a steak and white cheddar panini to go. I got back to my room and this is the disgrace I found. The fact this is what i paid for is absolutely absurd. In order to stay a customer at panera I need to talk to someone immediately. I purchased this from the Waltham, MA Lexington street store.
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Reason of review:
Bad quality
1 comment
Quanasia Fbj

This is a picture of the sandwich you received after you pulled all the meat off and ate it. Nice try though.

Anonymous
map-marker Fort Lauderdale, Florida

Staff Review

Panera on 17th in Fort Lauderdale is extremely slow with their service. I have walked out on several occasions, due to this. It is one of the worst Paneras I have encountered. The staff seems to be tripping over one another. Please help to rectify this, as I love Panera Bread and this locoation is close to my new home. Thank you!
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Reason of review:
Poor customer service
Anonymous
map-marker Henderson, Nevada

Panera Bread - Bread Review from Henderson, Nevada

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I love panera bread but this evening has changed my perspective. Not only was the restaurant dirty they were out of bread....BREAD?! It's a bread company. When asked about the teas we were told they didn't have any. The food was horrible. Usually the food is outstanding but today it tasted like yesterday's leftovers. Very, very disappointed. I don't think my family and I will be eating here again.
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Reason of review:
Not as described/ advertised
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