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Panera Bread - Sandwich Review from Bethel, Connecticut

I pay full price turkey avacoda with Blt sandwich with no beacon I ask the associate making my sandwich can I have extra avacoda because I'm not getting beacon, he said avacoda cost more then beacon you can't have that. I never eat beacon in my life I will be no eating any where associate name is Scott Cafe 4355 Yortown Heigts NY 10598
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1 comment
Anonymous
#985171

You people have to learn. These are rules and charges set up by corporate.

There are food costs that managers have to work by so they don't get demoted or fired. If this guy gave you your sauce and caught on camera or some other way, he would be disciplined. Why do you have to insist on putting peoples jobs in jeopardy just because you want something free. Pay the 50 cents or a dollar and quit putting peoples jobs in jeopardy.

If you have a problem like this, take it up with corporate or the owners who make these upcharges. 99% of the time, the employee at the store has nothing to do with it.

Review
#636330 Review #636330 is a subjective opinion of poster.
Reason of review
Order processing issue

Panera Bread - Customer Care Review from New York, New York

I visited panera bread island park #4665 on my birthday. The sales lady refused to let me order croissant with avocado. Said I had to have the turkey. I tried to explain I have an illness. She kept saying no ordering off the menu even when the manager and other sales person said it was hidden menu and showed her the key for it.. Finally the manager did it for me but there was no croissant! I am a rewards customer. I used to eat at panera bread all the time. It was such a bad experience I am never going back and I am sure no one at panera will contact me because they dont care.
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2 comments
Anonymous
#984647

I order turkey sandwich with avacoda Blt I tell the cashier no beacon , I was waiting my order I realize I still pay full price I ask associate his name was Scott can I have extra avacoda because I'm not getting the beacon. He said avacoda cost more then beacon you can't have that.

I was dissipointed.

I'm a rewards customer. Store is Yorktown Heigts Cafe num: 4355

Anonymous
#984660
@Anonymous

Lots of places do not allow substitutions!

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Review
#636176 Review #636176 is a subjective opinion of poster.
Reason of review
Poor customer service

Panera Bread - Cookies Review from Livonia, Michigan

Please explain why and how Panera Bread operates without baked goods during their times of operation. We went to Panera Last week IN THE evening AND THE ONLY BAKED GOODS AVAILABLE WERE cookies. Again stopped by there at 7 p this evening and once again only cookies. So do you think we'll go there again? Would you? If you don't have the product keep your doors closed and save people the time and frustration.
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1 comment
Anonymous
#982422

Eat dinner at a normal time and you will find bread available. Why should they bake and throw out bread on the hope that you will stumble by? Wasteful.

Review
#633813 Review #633813 is a subjective opinion of poster.

Panera Bread in Lakeland, Florida - Manager was horrible

I stopped by Panera Bread to grab a quick sandwich and sit on the patio. I had barely gotten my order and secured a table outside when a mother and her children showed up. They were the loudest, rudest people I have ever been unfortunate enough to sit near in a public area. The manager appeared and told one of the ladies sitting outside that if she didn't like it she could leave because it wasn't the policy of Panera to tell parents to control their children and she did so in a very rude and condescending manner. I gathered my sandwich and drink and left.
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4 comments
KevinRichards
#982308

Mind your own business it is not you who she made the comment to. If they don't like children they should leave.

It is not their duty to tell a parent how to discipline their children.

Grow up. You are acting like a child yourself.

Anonymous
#982249

The woman and kids had as much right to be there as anybody else. The manager was right, actually I don't think any manager would say anything to a parent about controlling their kids unless the kids were doing something that was hazardous to them or others.

Anonymous
#982499
@Anonymous

No, they don't. Their right to be there ended as soon as it started to interfere with the peaceful dining experience of others. THINK before you post!

KevinRichards
#982657
@Anonymous

You think before you post. The manager has no right telling a parent how to discipline their child.

That is the parents job. Grow up, just because someone has a different opinion from you does not mean you have to act like a three year old.

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Review
#633551 Review #633551 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
If children are banging silverware on the tables and throwing items they should be asked to leave even if it is on the patio.

Panera Bread in Venice Gardens, Florida - We eat at Panera Venice every day. Cleanliness getting poor...also some slackers.

Notice we almost always have to clean our table/ trash under tables / floor dirty. If PENNY IS THERE NOT SO!!!!! EXCELLENT...OVER TOP EMPLOYEE! Some slackers lately . Food is still good but lots of mistakes and kids with name tags hanging from hats etc. Can't get attention even if one asks for tables to be wiped! Sadly becoming NOT the Panera we know and love.We are a family of 2 and my grown daughter eats there Every day as her life is conducive to cooking. Spy necessary ,I think. PENNY AND A COUPLE OF OTHERS MAKE LIFE BEAUTIFUL!!!!!thankyou.
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Review
#631886 Review #631886 is a subjective opinion of poster.
Pros
  • Lots
Cons
  • Current problems
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Panera Bread Bagel Review

I enjoyed my cinnamon crunch bagel and cream cheese. Our cashier, Debra was very nice !
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Review
#630880 Review #630880 is a subjective opinion of poster.
Reason of review
Good customer service

Panera Bread in Seattle, Washington - Extermely Poor Customer Service

2.0
Details
Where to start? How about today with the online ordering down still at 10:30 AM on a Sunday. Go stand in line waiting for 1 cashier to take your order when there is a line out the door or pray the website comes up before lunch. Not really customer friendly. Maybe it is just this facility in Renton Washington. This location does not do a good job representing what used to be a premier name is quality food. 2 weeks ago the computers crashed and for 2 days there was no ability to take any type of transaction other than cash! To make it worse this location hires people that have difficulty in basic human relations (listening, talking or acknowledging you are there). It is terribly frustrating but does give me opportunity to explore options!
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2 comments
Anonymous
#979894

Sounds like you're one of those customers "that have difficulty in basic human relations".

I don't understand why people who are in a hurry get angry about long slow lines. If it bothers you so much go somewhere else, if you want it so bad and refuses to leave then you have no right to complain.

You're stuck like the rest of us so accept it and chill out.

I saw the site was down too and instead of risking my lunch break by driving over and standing in line I got my lunch elsewhere. Online ordering is a courtesy, which I am sure the company earns more revenue for having it, so being angry about it does not change the company's priority for getting it up and running.

You took a gamble, hit rush hour, and wasted your own time. The location was probably understaffed, but I hope for that poor cashier sake you had half a brain to complain to the manager about their scheduling abilities.

Pleo
#979680

Panera Bread is overpriced, sub-par slop. Don't kid yourself into believing their food is high quality; it's not.

They are a huge corporation that is all about the profits and not about feeding you well. You'd do better at a privately-owned lunch stand.

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Review
#630413 Review #630413 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Panera Bread Coffee Review

2.8
Details
There was no splenda available. They ran out. But this is a popular coffee and tea establishment busy with Sunday brunch customers. Go to the store next door and BUY some!
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Review
#630396 Review #630396 is a subjective opinion of poster.
Reason of review
Poor customer service

Panera Bread - Coffee Review from New York, New York

I go to panera every moring before work as a nurse and go aftr work to do my paper work. I'm a loyal customer. It bothers me to keep hearing people getting free coffees for the month!! I know it's remember but they should know how often I am here! I find it offensive. Is it thst random means people who don't come much so they pay for 3 coffees a month? I have 4 free oat meals on my card. I never buy this! The keep doing this.
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1 comment
Anonymous
#1114033

How do you know they aren't there as often as you are?

Review
#629583 Review #629583 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

Panera bread in Rock Hill SC is so unorganized. Management is a joke. Lines with only one cash register open and management does NOT step in to help. One particular mng just walks around and says he is busy but we do not see bc he is standing around joking with employees.
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Review
#628114 Review #628114 is a subjective opinion of poster.
Reason of review
Poor customer service