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Panera Bread - Maintenance Shortcomings - Panera, Memorial City Mall, Houston, TX

4.4
Details
I have been patronizing the Panera location at Memorial City Mall in Houston, Texas for many years now (3-5 days per week on average), and I have, for the most part, been impressed by the "Rolling Dough" crew there the whole time. However, the one thing that jumps up and grabs people from time to time, is the periodic lapse in the serviceability of the equipment in the store (toaster, ovens, water supply, espresso maker, coffee machines, etc.). It does affect the perception that people have in Panera, and this location in particular. I guess it surprises me that an operation this good apparently has no real Director of Maintenance (or someone to fill this role). Even a contract person to coordinate maintenance activities in the franchise locations would, in all likelihood, boost customer confidence / loyalty as well as employee morale significantly! I only write these comments because I thoroughly enjoy the Panera experience and wish this location and its people the very best!
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Review
#544301 Review #544301 is a subjective opinion of poster.

Panera Bread in Los Angeles, California - Service

1.0
Details
around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever received, I apologize I off the shoes manger(fat black uniform gentleman, his shirt was not neat) came with small voice, He was polite but last word was OK'' like a little felt threatened, I am an asian guy,, I was sitting not complete open and wearing socks but I know that wasn't good, I am sorry, but big and fat gentleman came suddenly warned, I saw a lot of clients wearing sandle and putting the foot opposite site chair, if he said sorry one word and then asked me shoes on was I am not humiliated . I wish this is not discrimination. Thank you Miss. Alexis your warm welcome and professional organize I am sorry again, I changed salad due to dressing container inside, I don't know Please dressing container outside please. serving lady came new salad told me whille she(old lady) was putting on the table said "beautiful". that was rude. 17501 colima Rd Industry ca91748Panera
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2 comments
Anonymous
#881102

As English is obviously not your first language, it would be best to ask a native speaker to help you compose your complaint letters, future-going.

Anonymous
#881050

How was that rude? I don't get it at all.

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Review
#542578 Review #542578 is a subjective opinion of poster.
Reason of review
Poor customer service

Panera Bread Soup Review

Cranberry Flatbread sandwich was not the sandwich on the commercial, hardly nothing inside and the squash soup was Luke warm.
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Review
#542563 Review #542563 is a subjective opinion of poster.

Panera Bread Manager Review

I quit going to the Panera in Vadnais heights, Minnesota when my friend and I were informed that we are considered Panera Bashers by the manager. I see no need to spend money at an establishment that considers me an undesirable.
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Review
#541080 Review #541080 is a subjective opinion of poster.
Featured
Panera Bread - Sandwich Review from Cicero, Illinois
I am very disappointed with Panera in Schaumburg, IL at Golf Rd/ Basswood Rd. I ordered a Frontega Chicken sandwich and when the clerk handed me the bag and I immediately smelled brunt bread. But before I could open the bag she said " It is not your sandwich. It is...
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1 comment
Anonymous
#881051

That's why you should always check your food before you take it home.

Review
#540529 Review #540529 is a subjective opinion of poster.

Smoke House Turkey Review

I ordered the smoke house turkey that I always get. They gave me a cold cut. With no cheese and no spread. Also the dinner roll they gave me was cold and very hard. This was the first and hopefully last time I'm displeased with Panera Bread.
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Review
#540227 Review #540227 is a subjective opinion of poster.

Panera Bread in Union, New Jersey - Suggestion to better entry area with flow of Customers

3.0
Details
I have a suggestion for the Kingstowne Panera Bread store. To relocate the small tables displaying bread and cakes in the entry way and also relocate the coffee stand all of these things are in the way of the customer to get to the registers to order food. The follow of the customer entering the store would be a more pleasant that running into the folks getting there coffed and the folks trying to get out of the restaurant. The logistics is all wrong. Please take a look. I love this company. Also let the customer know what number to look for in ordering there food. This is a very busy store.
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1 comment
Anonymous
#886809

Yeah, good luck with that. ALL of the Panera's are like that.

Nothing is going to change as far as logistics are concerned!!!

Your Order number is located at the bottom of your receipt. Says ORDER/PICKUP #.

Review
#539898 Review #539898 is a subjective opinion of poster.
Reason of review
Suggestion
Preferred solution
Let the company propose a solution

Panera Bread - Misleading advertisement

On 9/25/2014, my husband and I stopped at Fayetteville, NY, Towncenter Panera. We ordered the Turkey Cranberry and Autumn Squash soup. We did not get the slices of turkey but pieces and there was one cranberry on each sandwich, not like shown on TV. I asked the girl at the cook counter if I could have some cranberries and was handed 1 tsp. in a very tiny plastic cup. Also, my pita bread was burnt on one side. We were very disappointed, as we have enjoyed previous experiences at Panera in the past. Patsy Hamer, 571 Broad Street, Oneida, NY 13421 Email: ghboosters@aol.com
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3 comments
Anonymous
#881056

You must be a little girl yourself for thinking that food matches the ads. The employee however is a lady not a girl.

Anonymous
#881053

I would remove your personal contact information from this site. Leaving it on there is opening up the window of opportunity for id fraud against you.

Anonymous
#877887

Our turkey cranberry flat breads in Gainesville FL did not match the TV ads. No slices of turkey and only one or two cranberries. Great disappointment.

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Review
#539413 Review #539413 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$19

Panera Bread Soup Review

9/27/14 Visalia CA Ordered new harvest squash soup - OUT Ordeded Cobb salad- out of avocado Ordered turkey flatbread Piaf then told OUT of spinich Unhappy customer
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Review
#539403 Review #539403 is a subjective opinion of poster.
Reason of review
Order processing issue

Panera Bread - Employees Review from Lincoln, Massachusetts

Went to the chippenham richmond va location and it was crazy you can't even enjoy a meal without hearing the work gossip its so crazy how things are there the bread is sometimes horrible tasting stale and they get your orders wrong. They can be very loud all you hear is joking around. Well I guess corporate needs to look into the managers there as I know for sure heidi thomas is sexing her employee in which she just made manager . As well as another manager duncan getting locked up at work. Females coming to the job to make threats and big scenes because the managers are sexing their men.. the police were there yesterday again.its horrible I'm only a customer. Someone please step in and take charge
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1 comment
Anonymous
#874602

You aren't just a normal customer. A normal, average customer does not know the business of employees and how could you hear the employees from your table while you were eating? Every Panera I have been to, there is no way I could hear the employees from my table.

Review
#537961 Review #537961 is a subjective opinion of poster.