Latest review first
Panera Bread - Sanitary Norms Review from Atlanta, Georgia
Employees never change gloves then handle food. Wiping their nose, hands on the counter , or making change.
Panera Bread - Poor Customer Service Review
I went to the panera bread store in wr with my mother. I ordered my meal with specific items on the side. I went to the pick up window only to hear the employees complaining about making my order. I visit this restaurant very often and usually order the same thing every time. They should want ti make the customers happy and make their order the way they want it. Not happy about the experience and may not visit this place again.
Panera Bread Bagel Review
Cashier took our order & money & never finished our order. We had to ask for coffee cup to get our coffee. Took to long to get two bagels sliced & toasted. We were within two minutes of for our money back & leaving. The Cahier's name was Sandra. We will not be back for a long time. The panera bread store is locate in North Fayette Twp. ,pa.15275.cafe#3492.
Panera Bread - Review from Atlanta, Georgia
I just wanted to say the Panera Bread on Dutchmans Lane in Louisville, Ky. 40205 has a real good and caring General Manager his name is Jeffrey Meenach... a short story about what happened, was a guy came in to the store looking to get free food with his out of the story complaints about nothing causing a sense over nothing, because people were laughing and having a good time.... we'll it got blown all out of portion with the man.. and it ended up with the general manager who not only kept his cool, but was also very professional with the guy... he used a very professional tone not disrupt all his customers... and when it was said and done he came to each table to apologise to each and everyone of his customers ensuring that they were ok.. I wanted to tell this story because he deserve a shout out for him being so professional....
Panera Bread - Cream cheeze spread listed wrong
on the panera website under make an order, it lists Chive Onion cream cheese in 8oz. tub.. when I went to the store and ordered the chive onion tub it said LowFat one...not regular..as is mentioned on the website order form..I got my money back.. Every time I've been at Panera something is wrong. Hard to believe that AuBonPan is the owner.. I tried to go online and post a comment but couldn't find any any..another missing link in their corporate handling a comment. also, I wanted some sesame bagels and they were all out of them
Reason of review
Poor customer service
Panera Bread Manager Review
At the maple Grove store I was asked by the manager to go to the back of the other line. I did and other customers came in and filled the line I had left and we're served . While I waited. I called to complain and got the same manager who had asked me to move. She said she would do the same thing next time. How rude. I and my family won't be back and I will tell everyone how I was treated.
Panera Bread - Salad Review
In a rush to get home from working late I called ahead to order 4 salads. Was give 15-20 min pickup time. Showed up 19 mins later and the order had not even been started. Mind you it was post dinner rush but the cafe was quiet, only one individual order being finished. From here the high school banter ensued. Yelling/complaining amongst employees for not having the order ready. Confusion on the line. I walked away for some space and water when the customer next to me commented "is this a joke?" referring to what was going on behind the counter. From there it only got worse however. 4 Cobb salads came missing main toppings cheese/egg/bacon employee comments about being low on avocado so only 2 salads received any and only 3 sides of bread. I've always been able to count on a consistent product until now. Wish I had spent my $34 more wisely and will forego panera at this rate.
Panera Bread Salad Review
I purchased a Greek Salad and they didn't include the dressing. Also, the salad has a lot of black pepper and it's burning my mouth. Unfortunately, I don't have time to drive back to South Bay and return it. Very disappointed.
Panera Bread in Carmel, Indiana - Mess up with my order; bad customer service
I purchased the dozen bagel deal on Tuesday(8/19/2014) only to find out there were only 10 bagels in the bag after I got home. I returned to the store and talked with the store manager, he listened to my story showing no emotion what so ever the whole time I was talking, then he stared at me and said "so what do you want!", YEAH, No apology, No explanation, NOTHING, but "what do you want!", as cold as ice. Yeah, what do I want? How about I want my missing bagels! How about " sorry for the convenience"? I guess I will want to stat away from this store from now on.
Reason of review
Poor customer service
Let the company propose a solution
Panera Bread - Commercial Review from Wall Township, New Jersey
Me and my boyfriend saw an awesome commercial for the Thai chicken flatbread and we were so excited to go try...we arrived at the panera bread in ocean township around 2:00 pm we were told they ran out of flatbreads and offered a disgusting alternative...I have never been so unhappy...how can you put a commercial on tv and not have the product!!! Telling everyone I know about this and really turning people off!!!
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