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Waitress Review

1.8
Details
There was a girl named katelynn who was extremely rude to my wife and I. I love Panera but I don't think I'll ever go back to the biddeford Maine one again.
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Review
#607715 Review #607715 is a subjective opinion of poster.
Reason of review
Poor customer service

Panera Bread - Manager Review from Cranford, New Jersey

3.3
Details
Just stopped in to your Flemington nj location after a long day of work. I was craving a cobblestone but was disappointed there were nine left. It was late so I figured oh well. The cashier was very friendly and said they just baked some but they were for tomorrow but she would ask the baker and manager if I could have one. She came back and said sorry they both said no. Really? Was one really going to make a difference for tomorrow ? How about the customer that's here right now?
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Review
#603771 Review #603771 is a subjective opinion of poster.
Service
Panera Bread Manager
Reason of review
Poor customer service
3.0
Details
Panera Bread - Bread Review from Waltham, Massachusetts
This photo is of the sandwich i recieved when i ordered a steak and white cheddar panini to go. I got back to my room and this is the disgrace I found. The fact this is what i paid for is absolutely absurd. In order to stay a customer at panera I need to talk to...
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1 comment
Quanasia
#960052

This is a picture of the sandwich you received after you pulled all the meat off and ate it. Nice try though.

Featured
Review
#603306 Review #603306 is a subjective opinion of poster.
Product
Panera Bread Bread
Reason of review
Bad quality

Panera Bread Bread Review

2.0
Details
I went to the Panera Bread in Farmington, MI, on grand river and I had the worst dining experience ever, the General Manager was so incredibly rude to me that I couldn't even eat there after my food arrived cause I was so steamed. If all Panera Bread location's and manager's are like this then I will NEVER come again!
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Review
#600886 Review #600886 is a subjective opinion of poster.
Product
Panera Bread Bread
Reason of review
Poor customer service

Advertisement one price ? | Panera Bread review

3.7
Details
I had lunch,i chose from the pick 2 menu,i though it was one price i would have only ordered soup.i thought i was getting a half sandwich and soup.The sandwich was poor quality very little chicken.I spoke with a manager he stats"i know the menu states one price and you are charged per item,if i hit the lottery or become rich i will change it.We did that because some ordered from the regular menu.I then told him for what i paid i could have gone to a restaurant with table service he then walked away.
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Review
#596136 Review #596136 is a subjective opinion of poster.
Product
Panera Bread Sandwich
Pros
  • Fast service
  • Helpful cashier
Cons
  • Through toasted bagel in bag
Reason of review
Pricing issue

Panera Bread - Facility Review from Memphis, Tennessee

1.0
Details
My family had a horrible experience at the Panera Bread location at 4530 Poplar Acenue in Memphis for lunch. First they didn't get the order right by leaving an item off of the order. When my son went to the counter to say we needed the left off item the employee said 'check your plate I'm sure it was there'. When my wife went back to again say the item wasn't on the plate the employee rolled her eyes up and said she was sure it was there but would give us one. When we reported this to two managers their only response was there was a 'miscommunication' This last part shows the total lack of customer service that is indicative of this facility and it obviously runs from the managers on down. I wouldn't grace the doors of this restaurant again.
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1 comment
Anonymous
#951157

Had the same attitude from the manager Mary.she actually is the one that orchestrated the episode with my order..to me the employees act towards the customers the way the management trains them and that behavior comes straight from the company heads and owners

Review
#595517 Review #595517 is a subjective opinion of poster.
Product
Panera Bread Facility
Reason of review
Poor customer service

Panera Bread Cashier Review

Ordered salad at 6 said it would be ready at 6:12 and now its 6:45 just getting salad and to find out it was sitting just behind the counter the entire time..after the cashier ask manager about it never will go back again to Patton Creek location again
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Review
#594825 Review #594825 is a subjective opinion of poster.
Service
Panera Bread Cashier
Reason of review
Poor customer service

Overpriced | Panera Bread review

2.3
Details
Why the *** is a sandwich that doesn't even have *** cheese or meat on it $6? And the only decent ones are like $8? For a sandwich. Where each ingredient is like $.50. Don't even get me started on the pasta. $9 for a bowl the size of my fist. It's not even high-quality, amazing food; it's just average. I avoid this place at all costs. It's a shame because it's a lovely cafe place but way out of my budget for a simple lunch. I'll stick with my Dunkin $.99 bagels, which are bigger and better anyway.
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1 comment
Anonymous
#948673

I hate Panera in West Boynton. I will never give them the benefit of the doubt again.

I paid almost $8 for a tomato and mozzarella panini. It had two slices of tomato, two smaller slices of mozzarrella An a dot of pesto in the middle of the bread.

Cheap!!! Rip off!!!

Review
#593917 Review #593917 is a subjective opinion of poster.
Product
Panera Bread Bagel
Reason of review
Pricing issue

Alfredo Chicken Pasta Review

Alfredo chicken pasta like 9 bucks for 5 bites. What a rip off! *** this place.
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Review
#593333 Review #593333 is a subjective opinion of poster.
Reason of review
Poor customer service

Lack of consideration towards waiting on line customers | Panera Bread review from Miami, Florida

1. long wait in line; to buy a cup of coffee and egg souffle (sorry spelling). 2. Ran out of coffee of choice, 3 times I have experienced this dilemma in the morning. 3. Person/s serving is busy re-doing counter displays totally ignoring customers. the attendant is very aware of the presence and customer's frustration. This is specially aggravating in the morning. 3 persons are serving this morning on the customer line, 2 servers are taking care of their clients. The 3rd person is doing the bread display. I got tire of waiting, turned around and said to this lady "thank you" and left the store empty handed. Normally I would not express this much discontent, but I was very happy I had this establishment near my house. Totally discouraging!!!!!!! store #601002 12205 Biscayne Blvd. 305 891-5021
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2 comments
Anonymous
#944114

Panera is my area is always slammed and is not the place where one goes when they want something fast (as the previous poster pointed out). Why were you nasty to the random female employee?

Had you rightfully identified her as the manager and thus responsible for the scheduled duties of those on hand? No? Then why were you nasty? Do you think the average Panera employee decides for themselves what their position duties are?

NO, they do what they are told. Basically, you were nasty to someone who was not empowered to do anything about your frustration and you probably really set the tone for the rest of the day.

Good job! Maybe you better stick to a fastfood drive-thru from now on.

Anonymous
#944052

Dude, seriously? You're copping an attitude because Panera Bread took too long in the morning?

Panera Bread is *not* fast food. I've never walked into one of those stores and waited less than 15 minutes behind all the entitled hipsters, brain-addled retirees, and upscale yuppie *** taking forever to decide which one of their "three favorite coffees" they wanted... even though they just waited 15 freakin' minutes behind the people in front of them and, apparently, never looked up at the danged menu.

Therefore, the first place that comes to my head when I need a 5-minute coffee on the way in to work is definitely NOT Panera Bread. It's Mickey-Ds, Dunkin', even freakin' Starbucks.

Panera is definitely a "oh, I don't have to be to work for like an hour and I don't want to wake the wife" proposition or a "it's Saturday morning and I have no place to be" proposition.

So sorry they couldn't open a third register to accommodate special little you...

either wait in line civilly and, for God's sake, figure out what you want during that time, or take your money elsewhere. Suck it up, *** and live like the rest of the 99%.

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Review
#593071 Review #593071 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Fast service
Cons
  • Order takes too long
Reason of review
Poor customer service
Preferred solution
.01