Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Today, I ate dinner at a corporate Panera Bread Cafe (#1397)in Williamsville, NY. The delicious piece of baguette bread that used to be offered with a meal has been replaced with a soft dinner roll. The quality of the dinner roll as a bread product is inferior in...
View full review
15 comments
Anonymous
#890710

Baguettes are available if you request to have instead of a roll. The rolls aren't greasy.

They're good, softer than the baguette!!! The whole grain baguette is no longer available.

View more comments
Review
#434522 Review #434522 is a subjective opinion of poster.
Tags
  • Panera baguette bread
this managers name is sheena, at first a seperate cashier took our order wonderfully. i arrived at the pick up counter and asked for my breakfeast sandwhich to please be on a different bread if that was possible. i would have kept the sandwhich if it was a problem and...
View full review
3 comments
Anonymous
#836625

The .99 pastry item doesn't apply to the breakfast menu

View more comments
Review
#434070 Review #434070 is a subjective opinion of poster.
Loss
$2
As soon as i step through the door i didn't feel a warm welcome..more like kids playing at school.. believed i seen a older lady on her Bluetooth..and no one had gloves are hair nets on..i was standing by the end of a counter and i didn't catch the employee name but...
View full review
2 comments
Anonymous
#661040

Employees in restaurants haven't worn hair nets for many years. As far as them wearing gloves, it would depend on what they do on the job.

Whatever was on the floor could have been something as minor as ants. You were really jumping to conclusions. Did you expect somebody to be at the door to greet you and give you a big welcome hug? Myself I would rather go in a business where it looks like the employees are having a little fun, but then on the other hand, I don't care what they employees are doing, as long as I get what I came in for.

Your post indicates that you aren't as perfect as you want other people to be.

Your spelling, capitalization, and spacing between sentences leaves an awful lot to be desired. Maybe you should go back to school or if you are in school pay more attention.

View more comments
Review
#415177 Review #415177 is a subjective opinion of poster.

Panera Bread in Indianapolis, Indiana - BAD EXPERIENCE WILLIAMSVILLE, NY

To whom it may concern, I visited the Williamsville, NY location on Sunday and had a TERRIBLE experience. I worked at a different panera for over a year as a trainer so I know what the "Panera standards" are. My brother and sister and I all placed our orders and went down to the pickup counter to wait. The store was completely dead, only one guest in front of us. The orders literally took 8 minutes (not the 3 min goal) There were two people working on the line...Brad a younger gentleman and Jeff the manager on duty was helping out. I requested that my Chipolte Chicken panini be made with three cheese bread and it was made on asiago foccacia instead. I politely brought it back and the younger guy gave out a sigh and made it again while the manager said he would bring it out to me when done. He brought it out just a minute later. I took a *** and it was COLD inside. I know exactly what they did-hold the cover down to the panini grill for a few seconds to make it look cooked even though it wasnt. I once again took it back up to the counter and told them the issue. Brad and Jeff looked at each other rolled thier eyes and CHUCKLED in front of me like I was such a bother to them. I cannot believe Jeff is a MANAGER!!! I honestly think he was drunk or under the influence of something they way he was acting behind the counter. He walked by me twice when bringing my second sandwich out and I was one of the only tables in the restaurant. The third sandwich I watched Jeff put on for the full time and it was warm just thrown together sloppily. I then heard Brad say about a female employee "oh shes trippin" when she misunderstood someone when I was at the counter. Again, I am so dissapointed in my experience at this panera as I worked in a wonderful store with professional managers. Something needs to be done about these two. I will never return to this location again. I would honestly rather drive the extra 20 mins to go to another location after they made me feel like a piece of *** by acting like i was such a bother. ITS THEIR JOB!!!
View full review
3 comments
Anonymous
#742225

dumba.ss, the asiago focaccia is better for the chipotle anyways, so there's your first mistake. if you worked there, you'd know that sh.it.

mo.therf.uc.kers were probably laughing at you because you made that *** move right there. get it right next time and you'll see why you look so ***, pu.ssy.

Anonymous
#659639

So sad FORMER PANERA EMPLOYEE!!!!!!!!!!!!!!!!!!!You was probably fired because you werent so perfect as you think!!! Thank god for know it alls like you!!! :grin :grin :grin :grin

Anonymous
#675261
@Anonymous

She had every right to think her experience was unacceptable. I am a manager at Panera and anyone who has worked there knows that we are supposed to have very high standards.

Being a manager there is a very good job, only made possible by retaining loyal guests through great service. If those people don't want to work in customer service, they should find a different job.

View more comments (2)
Review
#414280 Review #414280 is a subjective opinion of poster.

Panera Bread and their worst manager

This is for the Panera on 8531 State Highway 151 in San Antonio, TX. I'm writing this to not only warn the customers, but also to warn future employees from dealing with a bad tempered boss. It was my FIRST time going to Panera Bread, my friends from college had referred it to me, so I came here. We ordered some pasta, soup, and a salad. The cashier was really nice. We sat down and ate. Everything was going well until we decided to get some brownies. The manager (big fat guy supposedly named Tino/Gino) asked us to wait. So we waited. We saw a sign that said "99 cent brownies" on the door so we asked him if we could have the brownies for that price. He snapped for no reason and said we needed to do that when we paid for our other food. Again, it was our first time here, we did not know that, so there was no reason for him to raise his voice at us. Then he rudely said that he would have to see our receipt. We gave him the receipt and he said we needed two drinks. We told him we had two drinks. So then he realized that the cashier didn't charge us for the other drink. That's when the manager raised his voice at the cashier in front of everyone and told him to not make the mistake again. I felt so bad for that guy. He turned to us and finally gave us the *** brownie. And we left. We decided to call and make the complaint and in the end, the same manager told us he wouldn't give us a refund or a free meal and he didn't even apologize. He also suggested that we should go ahead and write a review, so here it is ***... First of all, you never raise your voice to your customers. And second, you never correct an employee in front of your customers. When correcting an employee, you do it in the back where customers are not around. It's common sense, it doesn't take an *** to figure that out.
View full review
1 comment
Anonymous
#656281

this restaurant is notorious for its bad customer service anyway. avoid it at all costs

Review
#412117 Review #412117 is a subjective opinion of poster.

Panera Bread and their worst manager

I'm writing this to not only warn the customers, but also to warn future employees from dealing with a bad tempered boss. It was my FIRST time going to Panera Bread, my friends from college had referred it to me, so I came here. We ordered some pasta, soup, and a salad. The cashier was really nice. We sat down and ate. Everything was going well until we decided to get some brownies. The manager (big fat guy supposedly named Tino/Gino) asked us to wait. So we waited. We saw a sign that said "99 cent brownies" on the door so we asked him if we could have the brownies for that price. He snapped for no reason and said we needed to do that when we paid for our other food. Again, it was our first time here, we did not know that, so there was no reason for him to raise his voice at us. Then he rudely said that he would have to see our receipt. We gave him the receipt and he said we needed two drinks. We told him we had two drinks. So then he realized that the cashier didn't charge us for the other drink. That's when the manager raised his voice at the cashier in front of everyone and told him to not make the mistake again. I felt so bad for that guy. He turned to us and finally gave us the *** brownie. And we left. We decided to call and make the complaint and in the end, the same manager told us he wouldn't give us a refund or a free meal and he didn't even apologize. He also suggested that we should go ahead and write a review, so here it is ***... First of all, you never raise your voice to your customers. And second, you never correct an employee in front of your customers. When correcting an employee, you do it in the back where customers are not around. It's common sense, it doesn't take an *** to figure that out. Get some anger management.
View full review
Review
#412115 Review #412115 is a subjective opinion of poster.
Featured
Panera Bread - 3 Inch Sandwich
(I wrote this to Panera a week ago and never received a response back from them) I love panera especially the asiago roast beef and the chicken soup. Today when I went there for my lunch break and picked up a meal for me and one for a co-worker. I called it in for...
View full review
8 comments
Anonymous
#1290607

I got the exact same tiny sandwich. They told me it was correct, too.

View more comments
Review
#407657 Review #407657 is a subjective opinion of poster.
Loss
$10

Panera Bread in Newark, New Jersey - Overall I rate this location poor

From the front of the store to the back including the bathrooms very dirty, So disappointed but after reading other complaints this is the norm for this company bad service which flows over to the cleanliness of the place. Looks like with so many complaints headquarters is fine with this. I will not be supporting anymore paneras. The service was not great either, the staff seemed miserable. A new employee at the coffee station needed help making a frozen mocha drink and asked for help but the other employee seemed or rated and walked around for awhile before helping him.
View full review
1 comment
bigsam
#643606

If this place is as bad as you say and there are numerous complaints why had no one called the local health inspectors.

Don't just complain, do something

Review
#404180 Review #404180 is a subjective opinion of poster.

Panera Bread in Lawrenceville, Georgia - Dirty & Bad Service

I can't believe the dirtiness and the bad service I get at Panera Bread in Sugarloaf. Yesterday one of the workers yelled at a customer because she unintentionally took another customer's sandwich. Tables are always dirty and I always clean them by myself. Schools bathrooms are cleaner than those at this Panera branch. I am very disappointed with this place. Workers are bunch of kid who don't want to work hard. Also yesterday a worker saw some plates left on the table so she just looked at them and didn't give a *** Managers always in the kitchen, they never ask customers about their satisfactoin.
View full review
4 comments
Anonymous
#638666

that's about right - kids - and tatoos - and lazy employees...

Anonymous
#675267
@Anonymous

How does anyone's tattoos affect the quality of your food?

bigsam
#638600

Phone the local health department. The gov't sets standards for any business that handles food and it's the health inspector's job to make sure those standards are met.

Anonymous
#638573

People who work are not kids. That is an insult to anybody, no matter their age, who happens to be working.

If they are old enough to have a job, they are teenagers and most businesses require a teen to be at least 16 before they get hired. Whenever a teen has a job, that indicates that they are mature enough to know that people have to work in order to get things. Also a lot of them are working to help out at home or to save for college.

Some of these people that you refer to as kids, could be in the mid twenties to thirty and just plain look young for their age. If you don't like the business quit going there, it is that easy.

View more comments (3)
Review
#401290 Review #401290 is a subjective opinion of poster.
Loss
$32

Panera Bread in Pittsburgh, Pennsylvania - Nothing

Ordered a plain turkey on baguette with lettuce and they wanted to charge me over $10.00 without a drink or anything else. Reason is that turkey costs they $5.88 pound. Really? Were they putting over pound of turkey on the baguette. I think they are out of control. Manager was rude and indignant that I would even question their prices. Never will go there again. Walked down the street to Breuggers and got a wonderful turkey sandwich on a freshly made bagel for just a little of $5.00. Nice staff too. What a rip off at Paneras. Thank you.
View full review
1 comment
Anonymous
#675235

Maybe the manager was indignant because anyone with a brain should be able to see the prices on the menu before they CHOOSE an item.

Review
#399405 Review #399405 is a subjective opinion of poster.