Barbara G Isu

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Verified Reviewer

Cancel coffee subscription

When I was working it worked out great, now I am retired and no longer go everyday. The increase in price is Is also a factor. I enjoyed it while I had it. I will still go to panera on occasion. on another note I have been trying to contact you by phone no one answers, I want this canclled so you don't charge me for another month. Thank you for your help in this matter. Barbara Grajek 3/25/24
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Pros:
  • Good coffee and bagels
Cons:
  • Prices are too high

User's recommendation: I like Panera been a customer for years, would just like to get through when I call

Rose R Asn

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Verified Buyer
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Verified Reviewer
| map-marker Redondo Beach, California

Taking back rewards

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Panera Bread - Taking back rewards
Panera Bread - Taking back rewards - Image 2
Im fed up with their expiration on the rewards they finally give you but then take back this January. My husband doesnt buy the salads with hardly any chicken and looks like a half a bowl. They are getting very stingy. I have a sip club membership and the coffee is sometimes not hot.
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Pros:
  • Sip club
Cons:
  • Expensive

Preferred solution: No more expiration

User's recommendation: Complain if you feel ripped off

Maria S Sov

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Verified Reviewer
| map-marker Midlothian, Virginia

Food metal

Panera Bread - Food metal
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Panera Bread - Food metal - Image 3
Panera Bread - Food metal - Image 4
I ordered for delivery a sandwich and a cup of the autumn squash soup the sandwich was good and the soup but there was a piece of metal was on my soup. Picture included .
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Tia H Hgf

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Verified Reviewer

Not so good experience

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Good morning-

I am little disturbed with the customer service I received at your location on 2849 Jessup RD, Jessup MD. I arrived today (02/14/24) at approximately 6:07 am to purchase an everything bagel from this location.

The young man whom greeted me professionally with a smile, told me that he could not sale me a bagel at this time. He was just informed by his manager on duty that all the bagels they currently have are reserved. I was confused even shocked. I assumed the young man was being friendly and was telling a joke.

Boy was I wrong! He then went on to say they have to make some more but the bagels that were behind him in plain sight was reserved. Why not have enough bagels for online orders and walk-ins?? My disturbance comes in because I am here in your view to purchase 1 bagel and I can not purchase a bagel because the bagels within view are all reserved, but I can wait until another batch is baked, when the reserved customer was not even in the store?

I was the only customer in line when I was told basically sorry I can't sale you a bagel because the reserved party who was not present at the time has reserved these bagels. This is asinine. Is this Panera Bread customer service??? I have never experienced any thing like this at any other Panera Bread location.

I 've done catering and personal orders at this particular location frequently. For you to dismiss me because someone dropped the ball on making sure adequately enough food was prepared for walk-ins, catering, and online orders is unacceptable. Not only was I inconvenience because I had to drive to find breakfast elsewhere but I was also annoyed by the not so great customer service. Panera you have to do better.

I have known from previous years that you all strive to give great customer service. This location did not show that at all.

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Pros:
  • Great food options
Cons:
  • Customer service and experience
  • Wait time in drive through

Preferred solution: Better customer service at this location.

6 comments
Marcelline Syr

Little kid they can only order and cook a certain amount of bagels. and the ones who reserved the bagels could come in any minute.

Guest

The bagels you saw "in view" had no doubt obviously been purchased by someone who made an online order. The employees hadn't had the opportunity to box them yet, would be my best guess.

So no, you didn't have dibs on a bagel that someone had already paid for!!! Nice try though!

Tia H Hgf
reply icon Replying to comment of Guest-2483784

Wow! This is what customer service has come too. I pray you are not a team member at this location.

Marcelline Syr
reply icon Replying to comment of Tia H Hgf

Little girl they are most likely not a team member. If someone already paid for the bagels why should you. I pray that your parents teach you values and manners.

Guest
reply icon Replying to comment of Tia H Hgf

What is up with people ASSuming you work at a business, just because you comment on their complaint?! This is a public complaint forum for people to complain about any company!!!

No dearie, I don't work at Panera! I thought it was common sense that if you are told the bagels were spoken for, someone had already ordered and paid via the online app.

If I was that person and was short a bagel because they sold one to you, there would be a problem. I guess this was the first time someone told princess Tia no!

Guest
reply icon Replying to comment of Guest-2484073

Dang! Life that bad for you. Have a blessed day!

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Harold B Pkl

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Verified Reviewer
| map-marker Wilmette, Illinois

Sandwich quality

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Panera Bread - Sandwich quality
Panera Bread - Sandwich quality - Image 2
I ordered a Chicken & Pepperoni Mozzarella Melt - Stacked Toasted Baguette from the Wilmette Il location. What a disappointment. There was hardly anything on it and didn't look close to the picture on the menu. See for yourself.
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Shanon R Ydw

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Verified Reviewer
| map-marker Elk Grove, California

Incident of Assault

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I am writing to express my deep disappointment and concern about an incident that occurred at your Panera location on Laguna Blvd by Big Bear Diner yesterday, February 11, 2024. While waiting for my order, I was unexpectedly struck in the head with a duster by one of your employees, who happened to be a white woman.

This incident was not only shocking but also completely unacceptable.

Not only did the employee fail to apologize or acknowledge her actions, but her negligence resulted in physical harm to me. As a result of the blow to my head, I woke up this morning with a persistent headache and a noticeable knot on my head.

I must emphasize the seriousness of this matter. Customers should never be subjected to such treatment, and it is imperative that your staff exercise caution and professionalism at all times. Physical contact of any kind, especially without warning or apology, is utterly inappropriate and goes against the basic principles of customer service and workplace safety.

I urge you to take immediate action to address this issue and prevent similar incidents from happening in the future.

This may include conducting thorough training sessions for your staff on proper customer interaction and workplace conduct.

Additionally, please ensure that appropriate disciplinary measures are taken with regards to the employee involved in this incident.

I trust that you will handle this matter with the seriousness and urgency it warrants. As a loyal customer of Panera, I sincerely hope that steps will be taken to rectify this situation and ensure a safe and welcoming environment for all patrons.

I kindly request a prompt response to this complaint and assurance that measures are being implemented to prevent such incidents from occurring again.

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Pros:
  • Healthy food
Cons:
  • Getting assaulted

Preferred solution: To have that employees actions look at as assault and have it handled properly.

User's recommendation: Don’t do it at the one on Bond Road in Elk Grove or you might be assaulted.

2 comments
Guest

What the heck does her being a white woman have to do with anything????

Guest

Please stay away from people.

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Diania Nky

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Verified Reviewer
| map-marker San Diego, California

Panera Employees Should Not Get $20 Per Hour

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My experience there has been that they are lazy, sloppy and unprofessional. Rarely a cashier at the register when you walk in.

No greeting. Sold out of many items and do not make more so they stand around for hours doing nothing and getting paid for doing nothing. Legitimate requests are ignored with a smile. They do not deserve even the $16 per hour.

I hope the owner reconsiders. There are so many flaws with Panera. Needs much better store management and employees who care, not with a sense of ego, entitlement and who are unprofessional. Why pay them more just to cost the ownership money by not taking care of the customers, baking more as needed, and lounging around lazily.

I would get rid of them and replace them with robots if that's the situation. Several employees there need to be dusted off for non-movement and not working, anyway. Terrible store policy and attitude.

Close down the underperforming stores and get some performers in there. 225 Broadway store in San Diego is a disgrace!

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Pros:
  • Food tastes good when they actually have some to sell
Cons:
  • Laziness
  • Prices are way too high
  • Competitors have better products for lower prices

User's recommendation: Do Not Pay Panera Employees $20 Per Hour -- They Do Not Deserve It

Anonymous
map-marker Columbus, Ohio

Customer care

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Panera Bread - Customer care
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im a sip club subscriber and my rewards were disabled today. I am unable to receive the service I paid for.
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Vito L Eje

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Verified Reviewer
| map-marker Sarzana, Liguria

Rip off

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I ordered lunch. It was half of a sandwich and a cup of soup. It was disgusting. They charged me $14.00. Rip off. Panera bread is a scam. The owner should be in prison. The sandwich had 1 slice of meat, no sauce, terrible piece of bread that was old and hard. The soup had no flavor and mostly water that tasted like dirty, tap water. Just nasty food.
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Loss:
$13
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Avoid

Zaryan Qed
map-marker Cherry Hill, New Jersey

Sandwich with barely any ingredients

Panera Bread - Sandwich with barely any ingredients
Panera Bread - Sandwich with barely any ingredients - Image 2
I ordered a Santa Fe chicken melt at the Canton Ga location on West Main and Academy. They gave me an avocado bacon melt which was not the sandwich I ordered finally I did get the sandwich which lacked ingredients it was lousy. I did not get my points on my app and no receipt was given. I did take a picture of the sandwich that I did not eat please advise where I can forward the photo.
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Preferred solution: Full refund

Gaye E Tdh

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Verified Reviewer
| map-marker Willowbrook, Illinois

Panera answered my email quickly and resoved my complaint.

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Rude behavior on the phone and at the counter. There was no one at the cashier to take orders or answer questions so I asked at the food prep counter and was treaded rudely.
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Preferred solution: Apology

User's recommendation: If you are dissatisfied email the company.

Hector L Bsy

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Menu and the menu items

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Panera Bread - Menu and the menu items
I've tried every soup at Panera bread and they're not all is good as the onion French bistro. I always pay extra for a bread bowl. The pastries are always my favorite. And the iced teas are actually the lemonade and the bread and oils of the entire meal. A lot of the food is very dry. The bread that they offer is very crunchy if it's not relevant to the bread bowl.
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User's recommendation: Family restaurant household name.

Velora Pau

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Verified Reviewer

Bad customer care

I'm a long time customer and I was disrespect front public and never upon to me before I will like to talk to someone car about customer thank you
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User's recommendation: Restaurant business not easy but pick in the right person as manager with excellent attitude and to understand what makes the business successful but she isn’t qualified to face challenges maybe she’s hard working person she don’t know about customer relationship

Necotis D

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Verified Buyer
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Verified Reviewer
| map-marker Macon-Bibb County, Georgia

Panera Bread Dangerous Food

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Panera Bread does not take accountability for their actions loredes a cob salad with avocado and extra avocado

PANERA BREAD delivered my salad and when i started eating my salad there was cut up avocado skins cut up all in the salad due to their negligence my tooth broke I reported the issue to Panera Bread they did not care Panera Bread did not accept any accountability and their insurance adjuster offered me $200 and Travelor Insurance are saying they don't how this happened and it's not on their end and yet they offered me $200 I provided PANERA BREAD X RAY and my dental bill and Panera Bread declined my case avocado skin can do dangerously damage to anyone and they know this I have pictures and the receipt for this salad and PANERA BREAD of MACON GEORGIA. still will not take accountability for what happened this is the worst customer treatment I ever experienced

View full review
Cons:
  • Negligence

Preferred solution: Compensation for my pain and suffering and to replace my chipped tooth

User's recommendation: Open

14 comments
Guest

SMH!!

Guest

Please be aware of shandy. This is one of those fake accounts.

Same mo. This monster is at it again.

Guest
reply icon Replying to comment of Guest-2381416

Agreed. This monster needs to be captured.

Guest

There are have been plenty of false accusations about this reviewer. This reviewer is innocent.

Shandy Gbr
reply icon Replying to comment of Guest-2360333

No she is not. There is no way that avocado can break her teeth.

If this is true, she was not taking good care of them in the first place. She is just looking for a payout..

Guest
reply icon Replying to comment of Shandy Gbr

The cops know all about you. The cops will find you and arrest you.

Why are you still blaming and shaming other for your own failures into life?

Get over it. You need to pay for what you did.

Shandy Gbr
reply icon Replying to comment of Guest-2381667

No you are the one that is bring this up.

Guest
reply icon Replying to comment of Shandy Gbr

Food tampering is illegal. Clearly You're to dumb and uneducated about that .please have a heart attack. People promise you..you won't be missed.

Guest

To the reviewer. I'm so sorry you and everybody else is dealing with this monster..

Nobody deserves this. Just to let you know this monsters comments have been reported.

Alot of people are giving you support. So sorry that you went through this.

Guest

I need to report that there was someone else that was pretending to be this review.

View more comments (13)
Geoffrey K Kli

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Verified Reviewer

To speak to corporate senior sales officer

This is a request to establish a business with your company. Please call me back at 443-453-**** to discuss this particular business aspect that I have. Im looking forward to work with you. Your food product is unmatched to any other that I have been established in the location that are discussed with you as soon as I can have a conversation with you.
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Preferred solution: Establish a business.

Resolved
Michael B Tne

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Verified Reviewer

Resolved: The worst customer experience i have ever had

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Original review Nov 18, 2023

At my location in Washington, Mo the cutomer sercice has gotten worse the last couple of years. The biggest problem I have is in having to tract someone down to take my order.

The gal that usually takes my order is not the friendliest. Usually no hi, bye, or thank you. The prices have gotten way too high for me to now have to place my own order on the kiosk. Food has been good, ahould be for the price, but they are often out of things.

I ran restaurants for 25 years and being out of a product was the Rare exception, not a commen occurrence. Seems like things are being done to save money and that's it is all about the profit. I often drive to a further location. I know you can do better, just have a cashier, don't run out of product, keep the dining room cleaner and focus on friendliness and customer sercice than profit.

If you do that think you will make a profit and keep more customers. Focus more on customer service at this location.

View full review
Pros:
  • Good food when made correctly
Cons:
  • Absolute lack of cleanliness and sercice

Preferred solution: Apology

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