Panera Bread
Reviews and Complaints
- Love the flatbread
Preferred solution: Just need help with email
Rude employees
- I have no other issues with panera
- Being being a fool of
Preferred solution: Let the company propose a solution
User's recommendation: Do not pick up orders from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaWasted money
- I have no other issues with panera
- Overpaying for incorrect orders
Preferred solution: Let the company propose a solution
User's recommendation: Have the cashier repeat your order and then double check the food. Have them put the soup in a separate bag. Make sure they understand what an ICE mocha is!!!
Veteran Day meal denied by manager
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Inverness Fla store has terrible customer service. After speaking to a manager it is obvious it trickles down from the top.
- Decent healthy menu options
- Price
Preferred solution: Apology
User's recommendation: Stay away. Subpar and bad attitude.
Complaint & suggestion
Ordered thru drive thru &; since they don't sell sprouted grain rolls& I don't like the baguette I asked if I could substitute for a piece of bread-- said that would be an upcharge of $1. Why was I always able to substitute before for the sprouted grain roll & now there is an upcharge to get bread?
To me the baguettes are too hard to eat, taste like stale white bread. Was offered an apple or chips, but not just a piece of whole grain soft bread. Told girl on speaker I have my pH number for rewards (didn't have card with me). She said she would get number at window when I pay.
I offered my number at window, she said too late cause she already rang me up. Salad was only filled to middle of container. Was not worth $10. The whole experience was very rushed!
Also, the strawberry poppyseed salad should be all year round. I know the reason has to do with not able to get fresh strawberries in the cold season, but most people don't care about that. You'd be surprised how much revenue that would bring you to have it all year round.
My friends & I always get the same type salad all year at Chick-fil-A. Most people don't care that much about fresh strawberries, doesn't make sense toc not sell that salad after Aug & not again until April.
Steal your money
- Bad management
Preferred solution: Full refund
User's recommendation: Be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moreno Valley, CaliforniaComplaint
Preferred solution: Let the company propose a solution
User's recommendation: check with order after and question it again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurveside pickup
Preferred solution: Let the company propose a solution
Customer Service Line Went Dead
Preferred solution: Let the company propose a solution
Complaint.
Preferred solution: Let the company propose a solution
Complaint.
User's recommendation: Rather not say right now
Extremely poor experience
While I appreciate the pandemic precautions there has to be some common sense too. That did not happen.
When my wife and I visited we were told the inside dining area was closed and we would have to eat outside. OK, it was a nice day. But then we were told to order we either had to call or do it online. The person we would call was standing 10 feet away!
When we tried the online system it would not take my complete order while my wife's order was dropped three times. Now if the person who takes the orders on the phone is in the lobby why not take it verbally in person? After all, she was speaking to us already. Or use the in-lobby kiosk for even less contact?
We ended up taking our business elsewhere. And in the couple of minutes I was trying to understand this mess six other people walked away.
Preferred solution: I'd like some straight answers on why this situation even occured.
User's recommendation: It's your call but carefully consider if you really want to go through all the hassle just for a meal. I'm sure there are plenty of other places nearby that use both virus precautions and, more importantly, common sense.
Discruntle customer
- I live in area pro
- Some employee attitude
- Totally not as pictured or described
- Had me waiting
Preferred solution: Blood orange lemonade made correctly and bread bowl in timely matter, so Panera doesn't get back in the lobby
User's recommendation: Depends
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Valley, FloridaHorrible service at Ponte Vedra Fl location
Preferred solution: Full refund
User's recommendation: Go somewhere else that cares
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