Panera Bread
Reviews and Complaints
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Verified Reviewer | Franklin, New JerseyComplaint
- Near by me
- Good food
- Poor customer service
User's recommendation: go to a restaurant that appreciates your business
Rude customer service
- Healthy
- Accuracy of order
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't rely on panera to provide customer service even when I pick up my food often times it is made wrong. Or missing something .
Rude employees
- I have no other issues with panera
- Being being a fool of
Preferred solution: Let the company propose a solution
User's recommendation: Do not pick up orders from here
Veteran Day meal denied by manager
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jackson, OhioSmall portions
- Quality of food
- Good flavor
Preferred solution: Price reduction
User's recommendation: Avoid this place
Poor management
- Food is good
- Poor management food not stocked
Preferred solution: Let the company propose a solution
High Prices, Lower Qualtiy
- Food tatstes good
- Locations are good
- Runs out of best products and does not make more during the day
- Poor inventory control
- Tries to upsell you when you are not interetsed
Preferred solution: Better customer service, food and quality
User's recommendation: Reduce Prices and Improve Quality
Complaint & suggestion
Ordered thru drive thru &; since they don't sell sprouted grain rolls& I don't like the baguette I asked if I could substitute for a piece of bread-- said that would be an upcharge of $1. Why was I always able to substitute before for the sprouted grain roll & now there is an upcharge to get bread?
To me the baguettes are too hard to eat, taste like stale white bread. Was offered an apple or chips, but not just a piece of whole grain soft bread. Told girl on speaker I have my pH number for rewards (didn't have card with me). She said she would get number at window when I pay.
I offered my number at window, she said too late cause she already rang me up. Salad was only filled to middle of container. Was not worth $10. The whole experience was very rushed!
Also, the strawberry poppyseed salad should be all year round. I know the reason has to do with not able to get fresh strawberries in the cold season, but most people don't care about that. You'd be surprised how much revenue that would bring you to have it all year round.
My friends & I always get the same type salad all year at Chick-fil-A. Most people don't care that much about fresh strawberries, doesn't make sense toc not sell that salad after Aug & not again until April.
Work harassment
Ham and Swiss sandwich
- Good coffee and bagels
- Food quality
- Quality of ham
Preferred solution: Let the company propose a solution
User's recommendation: Don't order the Ham & Swiss sandwich!!!
Always mess up my ofer
- Taste of food
- Food quality
- Very expensive for a totally messed up carryout salad
- Portion size for the price
Preferred solution: Full refund
Ordering on the app gives you LAST priority
User's recommendation: Be prepared to wait a long time if your order is over $50.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaWasted money
- I have no other issues with panera
- Overpaying for incorrect orders
Preferred solution: Let the company propose a solution
User's recommendation: Have the cashier repeat your order and then double check the food. Have them put the soup in a separate bag. Make sure they understand what an ICE mocha is!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of Food
Preferred solution: Let the company propose a solution
User's recommendation: Bring your own utensils and look for the chicken in your sandwich
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy.....2 reasons
User's recommendation: No recommendation
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Don't listen to the person below. They are reflecting their own emotions I am sure .