Panera Bread
Reviews and Complaints
The manager very rude would not give me her name. I was very disappointed in my rapid pick up order. NO NAPKINS OR forks in bag and bread thrown in bottom all squashed up
Complaint
Associate certificates
Preferred solution: Deliver product or service ordered
Food/service
- Cheapening of the product and removing choices
- Salad lacked items and serving size us smaller
- Cuban sandwich meal
Preferred solution: Full refund
Terrible service unacceptable excuses
Store Closing
Preferred solution: Let the company propose a solution
WHY DID YOU EILIMINATE THE ITALIAN SUB SANWICH?
The worst experience and worst sandwich ever. . .!
I recently visited the Panera Bread located in Pier Park Mall in Panama City Beach, FL and I still can't believe the level of bad service and bad lunch I received!
I ordered the soup and 4 cheese sandwich and what I got after waiting a considerable amount of time was a bowl of soup that was lukewarm and a miserable 4 cheese sandwich ! I went back to the counter to tell them the soup was cold and I was told to throw it away or heat it up myself in the microwave oven that was buried under the coffeepots - it took me awhile to find it too.
After I did that, I returned to my sandwich and couldn't believe what I found when I opened it up because it had little taste. . . I had to take a picture of it so I could send it to you.
It was nothing like the picture and description you offer!! I complained to the cashier and I was told they use a cheese spread. . .
again not what your own menu describes!!
I'm attaching the picture of my sandwich from your website and the photo of what I was given. Needless to say, I'm done with Panera and your false advertising!
Also, it wasn't cheap and no one even offered a refund! So much for your "food as it should be"!!!
Preferred solution: Full refund
Disgusted by attitude
All we want to do is register and get our reward card, NOT SPEND ALL DAY REGISTERING WITH OUR FIRM'S SITES.
Preferred solution: Fix the IT challenge and make it simple are operatable.
Complaint on company
Rude cashier
1/2 Portion Full Price
How do I post a picture of a less than 1/2 full, large, Mac n cheese I purchased for $8.39? The Pace, FL 32571 location has shorted each of my mac n cheese orders for the past year.
The price is the same yet without any exaggeration the bowls are barely 1/2 full. Panera was always pricey but the food was good and of adequate portions.
No longer. I am fed up and will not be dining there anymore.
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Verified Reviewer | Battle Creek, MichiganHorrible
Disappointing interaction
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I do believe the sandwich was good before they changed it.
Yes, I have stopped going to panera because of this, the stuff they serve now is hardly food I can recognize. I got a roast beef sandwich as a replacement when I first found out and it was full of gristle and fat. I won't do that again.