Anonymous
map-marker New York, New York

Fraud

Everything got resolved through customer services thank you. They was very helpful respectful an polite thank happy holidays
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Anonymous
map-marker Landing, New Jersey

Panera makes it impossible to hear complaints and will do anything to make them go away!!!

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I am disabled and state that. I ask that the order be put INSIDE my front porch door so I don't fall down the stairs. They have a contract with Doordash and directions are not followed. When I make a complaint, both companies blame the other.
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User's recommendation: If you are disabled or have other instructions that need to followed, don't place an order here I don't know how to do the file thing, but my order was 10/31/2022. order # 81803****. $53.03

Lynnae D Bge

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Verified Reviewer
| map-marker Norwalk, California

Wrong order

Panera Bread - Wrong order
Panera Bread - Wrong order - Image 2
I go before closing and they just threw whatever in my bag my jaw is messed up and i needed soup. I cant chew
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Pros:
  • Food is great
Cons:
  • Food was made incorrectly

Preferred solution: Deliver product or service ordered

User's recommendation: Check your order before you leave

Dharma Cvh
map-marker Greeley, Colorado

Poor customer service

Went to Panera Bread in Fort Collins CO at 2721 Council Tree Avenue and after I gave the manager my phone number, she said I had a $1.00 reward for a sandwich, but ONLY on an app which I didn't have on my phone at the time. She would NOT give me the $1.00 reward and did not tell me it expired the same day. REALLY BAD CUSTOMER SERVICE!
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Shulem Fiz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Food quality

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My full size salad was half the size as it was previously, yet same price and same calorie count. It was served to me next to my friends', who had ordered the half portion size. They arrived: Same amount of lettuce, only the bowl size was different . I got duped twice.
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User's recommendation: order th smaller size for the best value

Kishore B Hlr

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Verified Buyer
| map-marker Chicago, Illinois

Spicy chicken sandwich was cold,dry and burnt

Panera Bread - Spicy chicken sandwich was cold,dry and burnt
Panera Bread - Spicy chicken sandwich was cold,dry and burnt - Image 2
Bought panner sandwich at 6059 north Lincoln Ave Chicago. It was an utter bisappoint when we brought it home. It was cold ,burnt didn't taste anything like a chicken sandwich. We tried to call the location but we're too busy to pick our call.
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Loss:
$25
Pros:
  • Good soups
Cons:
  • Food bad

Preferred solution: Full refund

Jill J Dcy

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Verified Buyer
| map-marker Fresno, California

Wrong order

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Panera Bread - Wrong order
Panera Bread - Wrong order - Image 2
I ordered a BBQ Chicken Salad yesterday to be picked up today at 9:20 am.. I received txt msg saying my order was ready for pickup so when arrived to get it inside the location I told them what I w picking up and they confirmed that the order on the cot was my order.. I am now eating my lunch at my work 1430 this afternoon and it was the WRONG order. They gave me an order with a 1/2 bbq chicken sandwich and an egg and cheese breakfast sandwich.. I am very disappointed in this service & for that a I am giving this store a very poor review
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Pros:
  • Usually good
Cons:
  • But today i am not happy with panera

Preferred solution: Apology

User's recommendation: Make sure the order being given to the customer is correct

1 comment
Guest

Check your order before leaving the store.

Ken M Scy

Injured and tripled at a hazard

I was sitting down for lunch out side in your restaurant. I got up to my trash and tripped and almost hit the concrete ground. The box is in the walking path and tripped over and pulled a hamstring s d hip replacement is hurting.
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Cons:
  • Hazard in plain view will seriously hurt someone

Preferred solution: We will discuss I have a spinal fusion and Ted hip replacement s

Karen K Sum

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Verified Reviewer
| map-marker Baltimore, Maryland

Customer Service

I waited in drive thru line for 33 minutes on 9-8-22 for ONE sandwich and there was only 2 cars in front of me.
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Pros:
  • Good food
Cons:
  • Long waits

Preferred solution: Full refund

1 comment
Simonne Grg

If you ate the sandwich you are NOT entitled to a refund.

Sandra V Jph

They are only there to steal our money.

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They take my money out of my bank without any warning and then doesnt have away to give it back. They just want to give you credit for more *** food
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Loss:
$12

Preferred solution: Full refund

User's recommendation: No way

Anonymous
map-marker Raleigh, North Carolina

Attitude

hey guys, i always go to Panera bread, first choice when ever i travel, always good...well...i went to a store on Capital blvd in Raleigh N.C and let me tell you the store was very, very dirty. there was a used table wipe rag left under the ice tea area, food and paper all over the floor, the dishes in the return area were over full, flies all over, when i got my sandwich i looked over at the kitchen floor and there was dropped food all over...the floor...seats are ripped...i was there for 30 minutes and i did not see one person cleaning?

So for some reason i decided to talk to manager, that was a big mistake, and i now know why the place was dirty, he did not care at all, he said there was a person cleaning out back and he knows what to do...kind of told me not to worry about it, with a nasty attitude. i sat down finished my drink and heard him talking to someone in kitchen about my concern...instead of saying your right, let me get this sorted out right now, ne just had a poor attitude...maybe he does not know what clean is, there is covid out there still..sorry i had to complain, last straw for me...patrick...sorry i dont know address, next to fish store and TOTAL wine and more,

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Anonymous
map-marker Miami, Florida

No tea bags ever in this store at Sheridan Plaza Hollywood FL.

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There is never any tea bags at the coffee and tea station and management seems to be oblivious to stocking procedures when it comes down to what sells and what should be replenished. Literally 2 tea bags at the tea station and no one didn't even have the mental fortitude to go to PUBLIX buy some and put them in the tea canister. Panera Bread just can't service my simple need for a cup of tea so I am ending this one-sided dysfunctional relationship.
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User's recommendation: Go somewhere else.

Kathy Hbp
map-marker Miami, Florida

25 minutes way …Mgr. don’t care

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Panera Bread - 25 minutes way …Mgr. don’t care
Mgr. Just said keep waiting. I'm steady customer, and they don't care, don't have customer relations. Bad service don't care customer
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User's recommendation: Not good bad service 20 minutes way not good

donald w Zyg

Over priced, under valued

Purchases 2 chicken sandwiches. Cost was 26.00! Product not worth it. Will never return and will tell my friends the same
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Loss:
$13
Cons:
  • High prices

Preferred solution: Price reduction

User's recommendation: Never Panarin

Donne Voa

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Verified Buyer
| map-marker Frederick, Maryland

Complain about how I was treated

Panera Bread - Complain about how I was treated
Panera Bread - Complain about how I was treated - Image 2
Panera Bread - Complain about how I was treated - Image 3
NI was disappointed on how the manger talk to me about my complaint. I bought soup for myself and my granddaughter like I always do from Panera and I called back to let them know that the soup spilled out in the bag. Well when the manger got on the phone she was loud and nasty I told her Im not hollering at you so dont holler at me. I explained to her what happened and she told she cant help cause I made the soup spill. I told her Im not suppose to check and make sure the top was on. Marla Greene goodp50@***.com (202)258-****
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