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panera order food service customer manager sandwich soup store bread
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1.0
Details
We arrived at the Manchester (Ballwin) location and we were greeted we with a non-patient manager at the register. Seemed as if we were taking her away from something else she had to do. Since we do not frequent that often we had a few questions before we ordered. She...
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1 comment
Anonymous
#1800157

Why should you get a refund, because you were too stupid to read the menu?

ID
#1746753 Review #1746753 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Good flavor
Cons
  • Too expensive
  • Rude manager
  • Rude cashier
Reason of review
Pricing issue
Loss
$14
Preferred solution
Full refund

Panera Bread - Stop patronizing until they learn customer service

1.0
Details
Purchased multiple $10 gift cards as Christmas gifts. Started getting calls from people I gave them to saying the stores say they have no value. I called their corporate office who says there was a problem with the card supplier. They have no answer what to do for me. The store cant help me and I had my receipt but no cards because I gave them away as gifts. Feel scammed and then I read on this site that folks have been having the same issue previous Christmas holidays.
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ID
#1746091 Review #1746091 is a subjective opinion of poster.
Product
Panera Bread Gift Card
Cons
  • No one at corporate cares about customers
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Panera Bread - Don’t go

2.0
Details
My girlfriend ordered a blt and a bowl of soup $15 she ordered a soda next the girl at the register delayed adding it on till after my pick 2 picks total cost 32 and I had only water to drink
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1 comment
Anonymous
#1796806

Panera’s prices, customer service, and overall attitude are all out of order. There are so many places to buy a sandwich that are better all around.

We stopped eating at Panera altogether. I now just drive right past them and look in the shopping centers near the Panera’s to find a better place to eat.

ID
#1743505 Review #1743505 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Panera Bread Customer Care

Panera Bread - Don’t know how to say!

1.3
Details
Panera Bread - Don’t know how to say!
Panera Bread - Don’t know how to say!
Panera Bread - Don’t know how to say!
Panera Bread - Don’t know how to say!
Coffee is cold. Trashing everywhere.
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ID
#1743107 Review #1743107 is a subjective opinion of poster.
Location
Milpitas, California
Service
Panera Bread Sanitary Conditions

Panera Bread - Choose somewhere else to go

2.1
Details
I stopped in your store on Christmas eve to get lunch the man who took my order was distracted by whatever so he got my order wrong which I pointed out to him he said he would fix it, he got it wrong again I finally got my order with no apology or treat, the store was empty so there was no excuse, maybe more training is needed. my order #316571 at 1065 n Elmhurst rd Mt prospect, Illinois to contact me at Ididitmyway@comcsat.net or 3123434370
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ID
#1742037 Review #1742037 is a subjective opinion of poster.
Location
Wheeling, Illinois
Service
Panera Bread Customer Care
Cons
  • Incompetent manager and staff
  • Pricey for the food i got
Reason of review
Poor customer service
Loss
$12

Panera Bread - Be careful with the one in Rego Park, NY

1.9
Details
I went to get my good and Earthy chicken noodles soup. I asked for a big one and they gave me 3 little one . I said can you combine it to a big one and some good bread on the side. The young man flipped on me. Slapped the bags on top of the counter and the rest forget it. He wouldn't give the bread. When the manager asked him he walked away and ignored him all together. The worst part was when i get home. It was only liquid no noodles or veggies. I will never go to that Panera bread at the Rego Center again.
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ID
#1739829 Review #1739829 is a subjective opinion of poster.
Location
Queens, New York
Product
Panera Bread Soup
Cons
  • Inconsistent products
  • Sloppy made food
  • Size of the portion and the high price
Reason of review
Poor customer service
Loss
$22
Preferred solution
Will not go to that Panera Bread again

Panera Bread - Make Sure a PIN is included on the Back of the Card

I received a Panera Bread gift card awhile back but it does not have a PIN. Therefore, I was informed I am not able to use the card. The cashier said to try and contact corporate for a replacement. Trying to find an address to mail a letter.G Thank you,
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ID
#1739778 Review #1739778 is a subjective opinion of poster.
Location
Brandywine, Delaware
Product
Panera Bread Gift Card
Pros
  • Love there soups
Cons
  • Removed their vegetable soup from menu was so good
Reason of review
Access/ activation issues
Loss
$25
Preferred solution
A new $25 gift card that I can use

Panera Bread - I never am able to get anyone to answer a phone call

1.0
Details
Customer service answered my question.I am still upset that Panera in Munster Indiana does not answer their phones it doesnt matter what time Ive tried calling it seems like they just disconnected me.
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ID
#1739730 Review #1739730 is a subjective opinion of poster.
Location
North, Indiana
Service
Panera Bread Customer Care
Pros
  • Food is ok
Cons
  • Customer service
Reason of review
Poor customer service

Panera Bread - Not this location

2.7
Details
The Panera bread in East Rutherford, NJ. Service is great. It's the food that is not. I have come here a few times hoping it would be better. The food is either overcooked, dry, tastes funny or not hot. The Cuban sandwich was disgusting. The bagel was cold. We won't be coming back to this location again.
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ID
#1738990 Review #1738990 is a subjective opinion of poster.
Product
Panera Bread Bagel
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Panera Bread - My opinion about panera in silver spring on 8541georgia avenue is about the manager.He is viewed by all customers as a valuable commodity of the company..

5.0
Details
This is the best Panera bread I found in Montgomery county according to my experience of visiting while I am here and there for work. In general all the food preparation,the test,thesize,etc.is so much good.The service and the management is alsoan excellent one.
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ID
#1737210 Review #1737210 is a subjective opinion of poster.
Location
District 13, Maryland
Service
Panera Bread Customer Care
Reason of review
Good customer service