At the Brannon Crossing Panera in Lexington, Ky, there is a fairly new Asst. Mgr (I beleive) who just stares at you and gives you a dirty look..I will discontinue going there from here on in..Today August 9th, 2018..I unfortunately never look at him long enough to see his name tag..

Dark hair, fairly tall , medium complexion.

I have spoken to a very courteous employee there, his name is Nate..Very sweet but didn't want to say too much when I asked him what this new guys problem is..Ben the former Manger was wonderful..Sorry to see him leave. If it helps the person I'm referring to usually wears a blue shirt and possibly Hispanic..He needs a refresher course in dealing with people that are giving him a paycheck..Thank you in advance for addressing this situation..Janet Knolhoff

Product or Service Mentioned: Panera Bread Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Aug 09.
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