7104 Midlothian Turnpike, Richmond, VA 23225, USA
Not resolved

Today, I found a large spider in my salad from Panera. As I often order food from this location and my office does a lot of business with them, I was horrified by this occurrence.

I hope that something will be done to make this right and prevent it from happening to any other customers. When I returned the salad, I spoke to a manager and got a replacement. However, I feel that this response seemed fairly nonchalant and minimal, which makes me question how often incidences like this happen.

I understand that mistakes can be made and things happen, but there should be a greater response in order to make customers feel cared for and taken care of. Please consider this in training new employees and remind current employees of the importance of customer care.

Product or Service Mentioned: Panera Bread Salad.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

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