Anonymous
map-marker Ypsilanti, Michigan

Malfunction of your app

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Panera Bread - Malfunction of your app
Recently the app stopped allowing the processing of my Apple pay. I had to call it in. Today, when I got to checkout, it gave me a zero cost and the continue button wouldnt activate. I reinstalled the app and at the suggestion of Panera customer service. The app updated with the same results.
View full review
Resolved
Sheree C Xpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shreveport, Louisiana

Resolved: Order sold out before I could pick it up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 25, 2023

Company fixed the issue and I have been provided with apology. Another manager got involved and baked the pastry ring so I was able to get before my event

Original review Nov 18, 2023
On Friday I ordered a pastry ring to pick up on Saturday before 11 am. I spoke to the manager and she assured me that she was working that morning and she would put it back with my name and she would be there.

I went at 10 to pick it up. No one could find it. I askeded where the manager was they said she is outside. 5 minutes later she strolls in and says they must have sold it.

No Im sorry or anything. I asked her how can she manage from outside the store her response was do you want something else. I had ordered it to take to an event I had today.

They ruined my day. I will never go back and I hope everyone who reads this thinks twice before being a customer there.
View full review
Cons:
  • Terrible customer service

Preferred solution: The manager fired. She never even apologized.

User's recommendation: Do not patronize Panera we need to stop this horrible customer service that companies are primoting by not holding employees accountable

Gailey S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Close out acc for retirement

No longer working at Panera Bread. The principal plan needs a release letter sent to them so they can close the account. I spoke to Principal Financial about the retirement account today, My name is Gailey Sturdivant. 508 N Tryon st. Charlotte NC. Apt 121. Thank you.
View full review
Terri M Xqu
map-marker Linden, New Jersey

Will not take my order and website is not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a large order for employees at my job. The website is not working and the store will not take an order over the phone. I called corporate and they said they will email me in a few days. I will never again try to place an order for panera bread food online. No one will help me. What a joke. Bye.
View full review
Pros:
  • I tried to order food
Cons:
  • Website not working and will not take phone orders

Preferred solution: Apology

User's recommendation: Do not order online

Curly Ggy
map-marker Phoenix, Arizona

Broke my tooth on the hard *** chips WTF

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So I went to lunch with one of my very best friends free and we both got the chicken sandwiches and she got a side of soup and I got the chips and well I'm sitting there we're chatting I'm eating the trips didn't even realize it until we left then I had actually broken my tooth on one of these chips not just a little chip and no it took a corner of my molar I'm absolutely livid honestly I've never broken my tooth eating anything so I don't understand how this can happen
View full review

User's recommendation: Dont order the pic es of brick chips they sell

Anonymous
map-marker Dallas, Texas

My complainer was was resolved.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I Tried to use a free oatmeal coupon on my app and when I chose redeem and it said gotcha I still was charged for the oatmeal. I got a text from Panera and they gave me a five dollar amount on my app to credit for what happened and they apologized
View full review

User's recommendation: Feel free to complain when something goes wrong. And notify the company about any app mishaps

Anonymous
map-marker Reseda, California

I have been calling all Year for a refund!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Panera Bread - I have been calling all Year for a refund!

I have been calling all year for a refund on 3 $25.00 gift cards that I bought last year. I gave them for Christmas gifts but when they tried to use them they were told the account was closed!

Where is my $75.00?? I have 3 case #s

837632, 846146 and the last 885337.

The last email I received is them telling me that I have to get a letter from my bank. I have called my bank several times. They know nothing of this $75.00.I am a disabled, widowed senior citizen and this is a lot of money to me.

It is nothing to a large corporation like Panera Bread. This is ridiculous!!

Today I was told by the person I was talking to that his supervisor would call me in 20 minutes, No One Called!!

I have 2 of the gift cards back that I purchased but still cant get any help.

View full review

User's recommendation: Do Not Buy Gift Cards Online!

Joseph G Fpg
map-marker Willoughby, Ohio

My time and service unimportant only the payment for?

Wanted a bagel double toasted. Was put through quick as possible and thrown almost at me? Didnt ask if that was how I preferred.
View full review
Loss:
$2
Cons:
  • Some customers valued more than others

Preferred solution: Time for money paid

User's recommendation: You’re fine

Joan K Ttl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Offer for smoithue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thought expiration date different. Did not get my free Smoothie. Asking for offer to be extended under joankudrys@***.com
View full review

Preferred solution: Free Smoothie offer

User's recommendation: Nothing

Brenda D Ins

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rewards

Panera Bread - Rewards
Not able to get assistance concerning rewards issues. Number listed to call for assistance, still no response. Concerned about no way to register a concern or complaint and get response. No problem with actual food purchased.
View full review
Cons:
  • Can not correspond with customer service as provided when googled

Preferred solution: Phone correspondence with customer service

User's recommendation: Concerned about customer care

Sarah E Hwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst experience i have ever received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Panera Bread - Worst experience i have ever received
Panera Bread - Worst experience i have ever received - Image 2
Panera Bread - Worst experience i have ever received - Image 3

Worst experience ever at a panera! Ordered online, went in to pick it up.

Double-checked it before I left to make sure as I was driving 3.5 hours away. There was something that seemed to be incorrect, so I tried to question it and understand if I Miss placed it online. As I'm asking the takeout young lady, the manager (Courtney) rudely jumps into the conversation and says she will remake it. Okay, no problem, but I was just wanting, i understand still.

So I see a gentleman manager sitting to the side, and I figured I would politely ask him while I waited.

He acknowledged me and answered my question. I thanked him and asked if I needed something remade, and I let him know they were already doing so. As I was standing to the side waiting. Courtney, the manager, came walking up quickly, saying how I'm getting a refund, and if I kept making a scene, she was going to call the cops.

I was so confused as to how things escalated. I asked where I was being rude and causing a scene. She proceeded to threaten me with a cop being called. I just stood there baffled.

I'm waiting around for my refund receipt as she literally went and called the cops on me. With my family to my side, here came 2 cops walking in, basically telling me I'm not welcomed back because she felt I was causing a sense. When I was trying to wait for my order and understand my perhaps mistake.

Moral of this experience when you order online and you double check it and question. Becareful.

You may get 86d and embarrassed in front of your family and the inter establishment. #CourtneyistheirGM worst GM I have ever met.

That's not how you run an establishment.

Staff all stairing because she got them all worked up. Because she was having a bad day during the lunch rush.

What a way to make the customer feel 100% uncomfortable and disrespected and be littled.

View full review
Loss:
$40

Preferred solution: Speak to someone who can coach this supposedly general manager. Because this isn't okay and I'm am not satisfied with the wait I was treat and put down and be little over me trying to understand my order and get it correctly.

User's recommendation: Do not recommend have a family experience here.

1 comment
Guest

Why are you claiming a loss when you state the manager was giving you a refund?

Gregory H Qzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain on driver

A delivery truck driver pulls up and rudely asked me to move. We have exchange back and forward til we are both in each others face ( out of our vehicle ) his driving partner de-escalate the situation, but there was still dialogue exchanged back and forward. There is way way that you make a request and being rude is not the way to go. There is no way that I should be face to face with a driver on new years ready to fight. I didnt know who are what the steps were to report this but I just found this email for a start. Thank you
View full review

User's recommendation: Respect request

Maritza C Onj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Los Angeles, California

I never got ny order delivered to me

Panera Bread - I never got ny order delivered to me
I can't believe this restaurant did this to me I ordered my sandwich and a soup with a drink I want my refund seriously like that's not fair pay for my food and get nothing I paid with my PayPal account.
View full review
Loss:
$21

Preferred solution: Full refund

User's recommendation: *** no

Anonymous
map-marker Gallatin, Tennessee

Fruitflies on baked goods

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There are three fruitflies on the orange scones and two on the chocolate chip cookies. When I asked the clerk about it she told me management would not do anything about it. My knitting group comes here to the Chaney Rd. Smyrna, Tennessee every Monday night. This is very disturbing and disappointing
View full review

User's recommendation: I was shocked at the response I got when I talked to the manager . I asked him if he would eat things that bugs had been on . He told me that he had been eating things out of that counter all day!

Murat A Cdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

About the Hoboken branch manager

Updated by user Dec 13, 2023

While I was in the customer row, the manager woman called the customer next to me. I said to her, I am a customer, why are you calling the customer behind me?

I call whatever I want, I do whatever I want.

What are you like to me? She was also doing bad advertising of...

Original review Dec 13, 2023
The current manager, a woman, treats people and customers very badly, she discriminates against people and discriminates against customers, I mean, this woman has been around for a long time. Everything is due to this woman.

She caused a lot of damage to Panera in this restaurant. They restored the shop and closed every corner and made the shop smaller just because people were sitting there drinking tea. Now when this woman became a manager, she restored everything to its previous state. This woman is a treacherous woman.

Like Panera, it has a belief in God that it gives people the opportunity to drink tea. There is a saying that it hurt the maraba when Aga was distributing his goods, so the name of the woman who is this manager is Khadiya el Toruna, as far as I know, and this woman manager does not suit that store at all.

The previous manager was more polite, I would be happy if what is necessary is done. You can contact me if you want any time.
View full review

User's recommendation: Customer data is a blessing. Customers are not queued according to whether they are rich or poor. If there is a queue everywhere, the transaction is made according to the person next in line. If the woman knows how to treat the person in the queue, according to the rich, the poor, the poor, this is wrong. This is a type of transaction that does not suit America at all. Let it go, Arabia. let him do it in