Panera Bread Phone Numbers and Emails

Toll-Free Number:

  • (855) 372-6372
Send Message

Customer Service:

  • (937) 832-7919
    Englewood
  • (937) 237-0045
    Huber Heights
  • (314) 633-7100
    Richmond Heights
  • (408) 299-0993
    San Jose
  • (937) 335-4200
    Troy

Headquarters:

  • (314) 984-1000

Panera Bread Emails:

General Info
cutch-cav@comcast.net
legal@panerabread.com
media@panerabread.com
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How to Contact Panera Bread Customer Service?

Most Popular Number:

(855) 372-6372
Total calls: 2 741 Issues resolved: 206 Last call: Mar 18, 2024

What Is the Panera Bread Phone Number?

The Panera Bread customer service phone number is (855) 372-6372. The customer care team is trained to handle a variety of customer concerns, including feedback on your dining experience, questions about menu items, nutritional information, or assistance with the MyPanera rewards program.

Panera Bread's response time for customer service can vary, but they strive to address all customer inquiries promptly. When calling, be prepared with any relevant information that might help the representative assist you more efficiently, such as order numbers, dates of visits, or any specific details regarding your concern.

What Is the Panera Bread Corporate Office Address?

The Panera Bread corporate office is located at the following address: Panera Bread Company 3630 S. Geyer Road Suite 100, St. Louis, MO 63127.

If you need to send physical mail or have inquiries that require direct correspondence with the corporate office, this is the address you would use. However, for most customer service-related issues, calling them or using other contact methods like email or website support is recommended to ensure a faster response.

Can I Email Panera Bread Customer Support?

While no direct Panera customer support email address is publicly listed for general inquiries, you can contact them via email through their website's contact form. To email Panera Bread, visit their official website, navigate to the 'Contact Us' section, and fill out the form with your message and contact information.

It is essential to be as detailed as possible when submitting your inquiry to ensure that the customer care team can provide you with the most accurate and helpful information. Email responses may take longer than other forms of communication, so if you have an urgent issue, it is best to call them directly.

What Are the Panera Bread Business Hours?

Panera Bread opening hours are set at the local level to meet community dining needs throughout the day. Standard operation times across most locations range from early morning to late evening to serve breakfast, lunch, and dinner. Exact business hours can be confirmed through the store locator on PaneraBread.com or by phoning your nearest café. Hours may vary on weekends and holidays.

Additionally, Panera Bread provides extended customer service via phone Monday-Saturday, 7 AM - 7 PM Central Time, though support times can differ. Clients should reference their store or the website to receive the most accurate information on opening hours and contact options for their neighborhood.

How Do I Contact Panera Bread Customer Service Via the Website?

Panera Bread clients can submit inquiries through the Contact Us form. The Panera customer support website captures vital details on the specific issue or request to direct it appropriately. Clients receive an automated confirmation email after submitting their questions or feedback via the Contact Us page. The customer service representative then follows up individually to address the concern. Contacting them through their website allows clients to provide context to maximize effective resolution. The online form is a convenient alternative to calling customer support. Clients selecting website contact can expect a timely response in keeping with Panera Bread's commitment to service excellence across channels.

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Contact Information

Panera Bread Website:

Panera Bread Help Center:

Corporate Office Address:

Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri 63127
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 6:00 AM - 9:00 PM

Sunday: 7:00 AM - 8:00 PM

More contact details

Panera Bread Customer Service Reviews

2.2 / 5
Poor
Tia H Hgf
Not so good experience
stars-rating stars-rating stars-rating stars-rating stars-rating
2.4

Good morning-
I am little disturbed with the customer service I received at your location on 2849 Jessup RD, Jessup MD. I arrived today (02/14/24) at approximately 6:07 am to purchase an everything bagel from this location.

The young man whom greeted me professionally with a smile, told me that he could not sale me a bagel at this time. He was just informed by his manager on duty that all the bagels they currently have are reserved. I was confused even shocked. I assumed the young man was being friendly and was telling a joke.

Boy was I wrong! He then went on to say they have to make some more but the bagels that were behind him in plain sight was reserved. Why not have enough bagels for online orders and walk-ins?? My disturbance comes in because I am here in your view to purchase 1 bagel and I can not purchase a bagel because the bagels within view are all reserved, but I can wait until another batch is baked, when the reserved customer was not even in the store?

I was the only customer in line when I was told basically sorry I can't sale you a bagel because the reserved party who was not present at the time has reserved these bagels. This is asinine. Is this Panera Bread customer service??? I have never experienced any thing like this at any other Panera Bread location.

I 've done catering and personal orders at this particular location frequently. For you to dismiss me because someone dropped the ball on making sure adequately enough food was prepared for walk-ins, catering, and online orders is unacceptable. Not only was I inconvenience because I had to drive to find breakfast elsewhere but I was also annoyed by the not so great customer service. Panera you have to do better.

I have known from previous years that you all strive to give great customer service. This location did not show that at all.

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Guest-5297643
Malfunction of your app
stars-rating stars-rating stars-rating stars-rating stars-rating
4.1

Recently the app stopped allowing the processing of my Apple pay. I had to call it in.

Today, when I got to checkout, it gave me a zero cost and the continue button wouldnt activate.

I reinstalled the app and at the suggestion of Panera customer service. The app updated with the same results.

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How Good is Panera Bread's Customer Service?

Mohan Osd
Mohan Osd
Feels Disappointed | Mar 13, 2024

I used to go to Panera bread all the time. My family would always give me gift cards. No more, they have gone downhill. Customer service is very bad. I will not go back. I am now a customer of Einstein Brothers bagels.

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Tydarius Nbe
Tydarius Nbe
Feels Disappointed | Jan 03, 2024

No help at all just informed me to drop sip program instead of getting 2 months free

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Ildefonso Kvt
Ildefonso Kvt
Feels Disappointed | Dec 27, 2023

Panera on NW FRW., Houston, Tx. I walked in the door 10 minutes from closing to pick up my bread order. Never been treated so rudely in my life by Brianna. I wish ya had cameras!! It's a wonder this Paneras has any business at all! Panera has DELICIOUS food but my family nor I will spend our money in such a hostile environment again!

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Dawud Tpc
Dawud Tpc
Feels Neutral | Nov 11, 2023

Ultimately I received my food, still hot, and an apology. Panera is giving me a discount on my next order plus a freebie. I’m satisfied with it all.

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Amilio Pdf
Amilio Pdf
Feels Satisfied | Oct 10, 2023

The experience was good, but so far I’ve been sent three questionnaires to respond.

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Liana Paw
Liana Paw
Feels Disappointed | Aug 18, 2023

Paid for a gift card with my am ex...did not receive it...called and emailed and no one answered

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Summary of Panera Bread Customer Service Calls

4.1K TOTAL
CALLS
03:22 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Panera Bread?

Employment Question:

  • “I need another holy of my w-2”
  • “I need my W2”
  • “W2s”

Staff Question:

  • “Horrible services”
  • “A complaint against one of your rude employees”
  • “Customer service complaints”

Product/ Service Question:

  • “My food was over an hour late and I didn’t get a call from the Dasher or Panera.”
  • “Poor product”
  • “My sup club isn't working and I was charged for it”

Cards Question:

  • “Problem gift card”
  • “Gift card”
  • “Sip club credit card”

Request for Information Question:

  • “Concerns about how food is being packaged and sent out the drive-through”
  • “Rewards Question”
  • “Question about ordering”

Payments and Charges Question:

  • “Fraud”
  • “Was charged twice”
  • “Need to up date my information for payment”

Account Question:

  • “Forgot password”
  • “Close out acc for retirement”
  • “Failed account”

Shipping and Delivery Question:

  • “My orders haven't delivered, but tracking said it was delivered.”
  • “Delivery Order”
  • “Because my order didn't get me green poison smoothie”

Activation/ Cancellation Question:

  • “My husband passed away and we belong to the same club. At least he did and I don't drink any of your drinks from your store and I was wondering if I could possibly cancel the membership”
  • “Cancelar suscripción”
  • “Subscribe”

Refund Question:

  • “I want my refund”
  • “Refund”
  • Unresolved refunds

Return/ Replace Question:

  • “Tax return”
  • “Need to change accounts”
  • “Change my address”

Website/ Application Question:

  • “Application status”
  • “App problem”
  • “Application”

Other Question:

  • “To speak to corporate senior sales leader”
  • “Upset over my order”
  • “Missing chicken in chicken green godness sande”

About

Summary

Panera Bread is a public company which owns and operates a chain of bakery-café fast casual restaurants. It was founded by Ronald M. Shaich and Kenneth J. Rosenthal in 1987. The headquarters is based in Sunset Hills, Missouri, United States. Panera Bread has more than 2,000 locations in the United States and Canada. All Panera Bread restaurants offer breakfast sandwiches, egg white sandwiches, freshly baked bread, whole grain flatbreads, and soups. Visitors can also order iced specialty drinks fruit smoothies, non-dairy smoothies, and frozen drinks. Panera Bread provides gift cards. Available payment options are Visa, MasterCard, American Express, and Discover. Restaurants also accept cash. The company has a franchise program for local and international partners.

Panera Bread reviews and complaints

Panera Bread is ranked 36 out of 355 in Coffeehouses and Bakeries category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCardDiscover

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