Contact Panera Bread Customer Service
Panera Bread Phone Numbers and Emails
Toll-Free Number:
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(855) 372-6372
Customer Service:
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(937) 832-7919Englewood
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(937) 237-0045Huber Heights
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(314) 633-7100Richmond Heights
Panera Bread Emails:
Panera Bread Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panera Bread Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panera Bread is 8553726372. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panera Bread may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panera Bread Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panera Bread is 8553726372. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panera Bread may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Panera Bread mainly because of product/ service, employment and staff.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Panera Bread is info@panerabread.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Panera Bread Customer Service?
Most Popular Number:
| Total calls: 2 996 | Issues resolved: 224 | Last call: Jan 16, 2026 |
Contact Information
Panera Bread Website:
Panera Bread Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 6:00 AM - 9:00 PM
Sunday: 7:00 AM - 8:00 PM
Panera Bread Customer Service Reviews
Dear Panera Bread Customer Service,
Im writing to express my disappointment with a recent experience at Belpar, Canton Ohio along with Arlington Road, Akron Ohio. Not only was my order incorrect, but the customer service I received was also below expectations.
Specifically, I ordered a catering order for delivery for a client meeting - it was delivered and missing items.
No dressing for the salad, wrong soups. Also, on Thursday I went to the drive thru for an order I placed for another client meeting - the lady at the window was extremely rude and I was again missing items - she handed me the items and walked away - I had to yell into the window and ask if that was it - if I was done - she says, "yep"...I left, got to work - and guess what - missing all the fruit cups and the cream cheese spread for the bagels.
I expected better attention to detail and professionalism, especially from a brand known for its quality and service.
I would appreciate it if this issue could be addressed and corrected. Id also like to know what steps are being taken to prevent similar experiences in the future.
Thank you for your attention to this matter.
I look forward to your response.
As a response back to my frustration - they decided to not acknowledge! Poor Service and lost a customer and catering customer.
How Good is Panera Bread's Customer Service?
Summary of Panera Bread Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Panera Bread?
Product/ Service Question:
- “Burned food and poor customer service”
- “Complaint about the cleanliness in the restaurant and bathroom”
- “Complaining”
Employment Question:
- “I need w-2 from past job when I worked there”
- “W2”
- “Tax w2”
Staff Question:
- “Compliment High Street Boston staff especially Winifred”
- “Customer service”
- “Unsatisfactory service and meal was poorly prepared.”
Request for Information Question:
- “Need to talk to hr”
- “Question gift carf”
- “Question about bill”
Account Question:
- “Cannot sign in to my account because my phone. Number has changed. Therefore I cannot receive code they send for security”
- “Change phone number”
- “I have the same email but my original account like 20 years ago was my home phone number which I don’t have anymore. I keep trying g to make my account with my cell number and it keeps saying the email is used and the want to send a message to my n”
Cards Question:
- “Lost pin for Panera E card”
- “Ecard pin”
- “Need new card”
Payments and Charges Question:
- “I was charged 3 times for one item.”
- “Customer care credit”
- “Charge after I cancelled”
Shipping and Delivery Question:
- “Online order never arrived”
- “Order was delivered to someone else”
- “My order never arrived”
Activation/ Cancellation Question:
- “$99 Sip renewal”
- “Assist in canceling my sip club.”
- “Cancel sips program”
Refund Question:
- “Refund”
- “For a refund”
- “I want my refund”
Return/ Replace Question:
- “Need to change the phone number associated with my account. I can’t log in without a number that you can send a text message to. But I don’t want to lose any ‘em rewards associated with the old phone number.”
- “Change credit card infoy”
- “Return salad for refund”
Website/ Application Question:
- “Panera app help”
- “App problem oops”
- “Application status”
Other Question:
- “Sip club”
- “Want to see if can buy un limited coffe for months”
- “No coffee available after waiting 15 mt”
Compare Panera Bread Customer Service To
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