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Summary of Panera Bread Customer Service Calls

287 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
03:09 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Panera Bread to Ask about:

Staff:

  • “Poor Customer Service/Missing Order Items”
  • “Rude and or no service”
  • “Customer service- not couteoous or friendly”

Payments and Charges:

  • “Have not received direct deposit”
  • “Direct deposit split account”
  • “Incorrect charges, bread tax ,carry out”

Request for Information:

  • “Complaint about an ongoing issue with my order”
  • “Question about your pick 2 menu item”
  • “Catering question”

Account:

  • “Login issues”
  • “Rewards arent showing on my account”
  • “You are not accepting my password”

Cards:

  • “Inactive gift card”
  • “Update my panera card info”

Refund:

  • “Need refunding and Buford nor Lawrenceville Panera bread will answer the phone”
  • “Never refunded as told. Can not get a hold of a manager”
  • “Refund of Canceled online order”

Employment:

  • “I am a former employee needs copies of her paycheck stubs”
  • “Former employee. I need my record from when I previously was employed because I am looking for reemployment at a new location”
  • “Status of job application”

Product/ Service:

  • “Food quality and bad experiences”

Shipping and Delivery:

  • “Delivery”
  • “In the wrong order with mushrooms and I hate them mushrooms.”

Activation/ Cancellation:

  • “Cancel a card”

Other:

  • “Bad Management”
  • “UltiPro”
  • “Serious”

Panera Bread Rating Stats

2.5 out of 5 stars
based on 894 reviews
See all 1557 reviews

Rating stats

  1. 201 reviews
  2. 259 reviews
  3. 233 reviews
  4. 144 reviews
  5. 57 reviews

About Panera Bread

Top 5 Panera Bread Products

Sandwich, Soup, Salad, Bread, Bagel

Top 5 Likes about Panera Bread

Helpful cashier, Soup, Food, Location, Fast service

Top 5 Dislikes about Panera Bread

Poor customer service, Service, Amount of food or prices, Management, Poor quality

Summary

Panera Bread is a public company which owns and operates a chain of bakery-café fast casual restaurants. It was founded by Ronald M. Shaich and Kenneth J. Rosenthal in 1987. The headquarters is based in Sunset Hills, Missouri, United States. Panera Bread has more than 2,000 locations in the United States and Canada. All Panera Bread restaurants offer breakfast sandwiches, egg white sandwiches, freshly baked bread, whole grain flatbreads, and soups. Visitors can also order iced specialty drinks fruit smoothies, non-dairy smoothies, and frozen drinks. Panera Bread provides gift cards. Available payment options are Visa, MasterCard, American Express, and Discover. Restaurants also accept cash. The company has a franchise program for local and international partners.

Panera Bread reviews and complaints

Panera Bread is ranked 79 out of 1356 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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Panera Bread Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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