Contact Panera Bread Customer Service
Panera Bread Phone Numbers and Emails
Toll-Free Number:
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(855) 372-6372
Customer Service:
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(937) 832-7919Englewood
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(937) 237-0045Huber Heights
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(314) 633-7100Richmond Heights
Panera Bread Emails:
How to Contact Panera Bread Customer Service?
Most Popular Number:
| Total calls: 2 851 | Issues resolved: 209 | Last call: Dec 13, 2024 |
Panera Bread Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panera Bread Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panera Bread is 8553726372. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panera Bread may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panera Bread Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panera Bread is 8553726372. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panera Bread may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Panera Bread mainly because of product/ service, employment and staff.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Panera Bread is info@panerabread.com. 71% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Panera Bread Website:
Panera Bread Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 6:00 AM - 9:00 PM
Sunday: 7:00 AM - 8:00 PM
Panera Bread Customer Service Reviews
I would love to have a just poppy seed bagel. I guess I don't understand why they disappeared from your menu. The bagels you do have were Great, and customer service excellewnt today
Good morning-
I am little disturbed with the customer service I received at your location on 2849 Jessup RD, Jessup MD. I arrived today (02/14/24) at approximately 6:07 am to purchase an everything bagel from this location.
The young man whom greeted me professionally with a smile, told me that he could not sale me a bagel at this time. He was just informed by his manager on duty that all the bagels they currently have are reserved. I was confused even shocked. I assumed the young man was being friendly and was telling a joke.
Boy was I wrong! He then went on to say they have to make some more but the bagels that were behind him in plain sight was reserved. Why not have enough bagels for online orders and walk-ins?? My disturbance comes in because I am here in your view to purchase 1 bagel and I can not purchase a bagel because the bagels within view are all reserved, but I can wait until another batch is baked, when the reserved customer was not even in the store?
I was the only customer in line when I was told basically sorry I can't sale you a bagel because the reserved party who was not present at the time has reserved these bagels. This is asinine. Is this Panera Bread customer service??? I have never experienced any thing like this at any other Panera Bread location.
I 've done catering and personal orders at this particular location frequently. For you to dismiss me because someone dropped the ball on making sure adequately enough food was prepared for walk-ins, catering, and online orders is unacceptable. Not only was I inconvenience because I had to drive to find breakfast elsewhere but I was also annoyed by the not so great customer service. Panera you have to do better.
I have known from previous years that you all strive to give great customer service. This location did not show that at all.
How Good is Panera Bread's Customer Service?
Summary of Panera Bread Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Panera Bread?
Product/ Service Question:
- “Complaint /concern”
- “Complaint”
- “Bad food”
Employment Question:
- “W2”
- “I need another holy of my w-2”
- “I need my W2”
Staff Question:
- “Employee with complaint of general manager behavior leading to my termination of six years at this company”
- “Horrible services”
- “A complaint against one of your rude employees”
Request for Information Question:
- “Question about gift cards”
- “Concern & first time real disappointment”
- “Disappointment”
Account Question:
- “Reward issues”
- “Reinstating membership”
- “Account credit”
Cards Question:
- “Gift card balance”
- “Ipdate card linked to my account”
- “Donation gift cards for police officers”
Payments and Charges Question:
- “Says my sip isn't registered. I just paid the $99 about 2 weeks ago.”
- “Payment”
- “Change payment”
Shipping and Delivery Question:
- “Given the wrong order and refused to speak up. We are handicapped”
- “Did not receive bonus gift card on gift card purchase”
- “My orders haven't delivered, but tracking said it was delivered.”
Activation/ Cancellation Question:
- “I tried to resubscribe to the sip club using the promo I was given and it is saying invalid code”
- “Cancel unlimited sip club”
- “Cancellation of account”
Refund Question:
- “For a refund”
- “I want my refund”
- “Refund”
Return/ Replace Question:
- “Change credit card infoy”
- “Return salad for refund”
- “Tax return”
Website/ Application Question:
- “App problem oops”
- “Application status”
- “App problem”
Other Question:
- “2 Pecan Braids were omitted from my To Go order.”
- “I am dissatisfied with my order it was made wrong”
- “Acc”
Compare Panera Bread Customer Service To
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