Contact Information

Panera Bread Phone Numbers

Toll-Free Number:

  • (855) 372-6372

Corporate Offices:

  • (314) 984-1000
  • (855) 372-6372
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Panera Bread Chat:

Panera Bread Email:

Corporate Office Address:

Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States

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Summary of Panera Bread Customer Service Calls

2135 TOTAL
03:16 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Panera Bread to Ask about:

Employment Question:

  • “W-2”
  • “Payroll questions”
  • “I asking for my w2”

Staff Question:

  • “Complaint on a manager”
  • “Manager canceled coupon at point of sale and said she could not put it back. I had planned to use it later but she failed to tell me it was only good until tomorrow. She then instructed me to call the 1 800 number.”
  • “Manager rude poor customer service”

Product/ Service Question:

  • “Placed order at OB in N Andover 3 soufflés I am taking to a friend who has cancer so we can hv breakfast next day I communicated that it would take me a while to get myself shoveled out I came close to 3pm tthey threw order out!!”
  • “App not working and gift card on file don't want to loose”
  • “I worked and did not receive pay”

Cards Question:

  • “I got a new rewards card and I can't register it”
  • “Inactive gift card”
  • “Will not honor gift card”

Request for Information Question:

  • “About a manager”
  • “Check my rewards status”
  • “Need to talk to human rrsources”

Payments and Charges Question:

  • “Have not received direct deposit”
  • “Change my direct deposit”
  • “Panera double charged me”

Shipping and Delivery Question:

  • “I didn't get paid” , Review # 1757406
  • “Wrong order”
  • “Third time order/delivery messed up”

Account Question:

  • “Found car keys with Panera account card”
  • “My username and password”
  • “I have two accounts and want to merge them”

Refund Question:

  • “Refund”
  • “Unresolved refunds”
  • “Still have not refunded my card”

Activation/ Cancellation Question:

  • “Canceling insurance” , Review # 1747853
  • “Cancel a card”
  • “Activate an Amazon Panera gift card” , Review # 1593231

Website/ Application Question:

  • “Application status”
  • “Application” , Review # 1724773
  • “Cant order online”

Return/ Replace Question:

  • “I purchased oatmeal that was not good and came back to the store to return one of them I have been waiting for 15 minutes and was told that there are a lot of orders that Management was working on there was no one in line they had me standing there a”

Other Question:

  • “Fraud”
  • “Change my phone number”
  • “Location transfer”

Panera Bread Rating Stats

2.5 out of 5 stars
based on 1355 reviews
See all 2262 reviews

Rating trend


Top Panera Bread Services

Customer Care, Manager, Sanitary Conditions

Top Panera Bread Products

Sandwich, Soup, Salad

Panera Bread Pros and Cons

Pros: Soup, Helpful cashier, Food, Location, Usually like panera

Cons: Bad customer service, Service, Amount of food or prices, Quality, Management


Panera Bread is a public company which owns and operates a chain of bakery-café fast casual restaurants. It was founded by Ronald M. Shaich and Kenneth J. Rosenthal in 1987. The headquarters is based in Sunset Hills, Missouri, United States. Panera Bread has more than 2,000 locations in the United States and Canada. All Panera Bread restaurants offer breakfast sandwiches, egg white sandwiches, freshly baked bread, whole grain flatbreads, and soups. Visitors can also order iced specialty drinks fruit smoothies, non-dairy smoothies, and frozen drinks. Panera Bread provides gift cards. Available payment options are Visa, MasterCard, American Express, and Discover. Restaurants also accept cash. The company has a franchise program for local and international partners.

Panera Bread reviews and complaints

Panera Bread is ranked 99 out of 3118 in Cafes, Restaurants and Bars category

Area Served


Payment Methods

VISAAmerican ExpressMasterCard

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