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Summary of Panera Bread Customer Service Calls

111 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:00 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Panera Bread to Ask about:

Staff:

  • “Customer service”
  • “Horrific service on large catering order!”
  • “Unsatisfied service”

Payments and Charges:

  • “Incorrect charges, bread tax ,carry out”
  • “Incorrect charges”
  • “Fradulant charge”

Refund:

  • “Never refunded as told. Can not get a hold of a manager”
  • “Refund of Canceled online order”

Product/ Service quality:

  • “Food quality and bad experiences”

Shipping and Delivery:

  • “In the wrong order with mushrooms and I hate them mushrooms.”

Employment:

  • “Status of job application”

Other:

  • “Login issues”
  • “You are not accepting my password”
  • “Rules”

About Panera Bread

Top 5 Panera Bread Products

Sandwich, Soup, Salad, Bread, Bagel

Top 5 Likes about Panera Bread

Friendly and helpful cashiers, Soup, Food, Location, Fast service

Top 5 Dislikes about Panera Bread

Customer service, Service, Amount of food or prices, Management, Poor quality

Summary

Panera Bread is a public company which owns and operates a chain of bakery-café fast casual restaurants. It was founded by Ronald M. Shaich and Kenneth J. Rosenthal in 1987. The headquarters is based in Sunset Hills, Missouri, United States. Panera Bread has more than 2,000 locations in the United States and Canada. All Panera Bread restaurants offer breakfast sandwiches, egg white sandwiches, freshly baked bread, whole grain flatbreads, and soups. Visitors can also order iced specialty drinks fruit smoothies, non-dairy smoothies, and frozen drinks. Panera Bread provides gift cards. Available payment options are Visa, MasterCard, American Express, and Discover. Restaurants also accept cash. The company has a franchise program for local and international partners.

Panera Bread reviews and complaints

Panera Bread is ranked 61 out of 1281 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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Panera Bread Stats

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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