Panera Bread: Location
W. Sand Lake Rd.
Orlando, Florida Tel. 407-226-6992
On December 1st, of this year I was at your abovementioned location, when I witnessed how a line server by the name "Vince" maltreated a young lady that approached the counter to request for her food to be fixed. Not only he pushed her plate away from the counter, but he blasted the vulgar word *F-U* in front of all of us waiting. My surprise was such that I ask him if "that" was the word I heard, he mocked me as he answered yes.
Insulted and astonished I called for the manager "Mike", his comeback was; "Don't get mad with me, I was not the one who did it". Wow, perfect example of a manager who does not manage. The signal that I got was that this manager not only tolerates but even accepts the unacceptable behavior of the staff. Uncooperative and bad tempered employees in the workplace damage the firm's reputation and staff morale.
For some time now I have been noticing a decline in service in this particular location, and even a worse poor quality on food. Sad because Panera in West Sand Lake Rd. used to be one of my favorites place to eat in that area. However they are located in what we the locals refer to the "Restaurants Row" hence, I will stick with the high quality and courteous once.
Product or Service Mentioned: Panera Bread Manager.
Monetary Loss: $33.