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Updated by user Oct 19, 2021

I have still not heard back from Panera about any action taken. Very displeased about their lack of communication.

Original review posted by user Sep 19, 2021

On Sunday Sept. 19 at 4:30pm, I visited the drive-thru at the North Brunswick NJ location.

When I was at the speaker to place my order, the person taking my order sounded annoyed and very unpleasant. When I got to the window, I was shocked to see that around her neck, she had a yellow lanyard with a large yellow tag which said "I AM A RAY OF *** SUNSHINE". REALLY????? Is this the kind of person you want representing your company????

I had a young (pre-teen) child in the car and she definitely noticed this. Frankly, I was appalled not only at this blatantly rude display, but even more appalled that the manager at this location allowed this sort of thing. I am a frequent patron at Panera and enjoy the food, but I have NEVER been exposed to this sort of thing before from an employee who interacts with the public. Unbelievable.

I will think twice before patronizing Panera again. And rest assured, I will copy and paste this "review" on social media.

Preferred solution: This employee needs to be severely reprimanded for her completely inappropriate behavior..

Panera Bread Pros: Convenience.

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