I have been trying to contact Panera Bread through their contact email on their website for almost 2 weeks now and have received NO response. I had a horrible experience at our Panera Bread.
My husband and I both ordered the pick 2 specials to go and got a half salad and half sandwich. When we received our order the salads were ridiculously small! I have attached a picture of them so you can see just how small they were. You can see the bottom of the to go box through the few little leaves of lettuce and croutons.
I went back into the store and told them that their portions were tiny and I could get a bigger side salad at McDonalds for $1. They said that they just underwent training and they would get yelled at if they gave customers any more than what we were given!! First off, it's bad enough that we were given these tiny salads but then to go back into the store and not have your order corrected because the cooks were too afraid of being yelled at by their boss, then to write Panera corporate and be COMPLETELY IGNORED despite 3 attempts to correct the situation?? This is NOT what I call quality service AT ALL and I am horrified that a company would treat their customers this way!
How much does it cost to buy a head of lettuce and a tomato? How cheap do you have to be to give out such measly portions of a dish that costs you cents to prepare!
Product or Service Mentioned: Panera Bread Salad.
Monetary Loss: $15.