Mechanicsville, Virginia
Not resolved
1.0
Details
Customer service
0 comments

I've never eaten at a Panera, & received a gift card to go. The cashier was a total nightmare!

I was unaware of a rewards program, so instead of explaining it to me, she cashed me out & walked behind the station to wash her hands! It took several minutes to get our food, & the young lady who handed us the food was pleasant, but you could tell she was new. Overall, we will not return to your Mechanicsville VA location!

No customer service at all, & I feel as though it was because we're a multi-race family. Thanks, but no thanks!

Product or Service Mentioned: Panera Bread Rewards Program.

Reason of review: Poor customer service.

Monetary Loss: $14.

Panera Bread Cons: Service.

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