I visited the Needham,Ma store in August. I placed a rapid pick-up order which I waited for over an hour for.
Panera advertises "skip the line" with rapid pick-up which is false advertisement. I could have went throught the line 100x and finished quicker than my rapid pick up order. I filed an online complaint #160809-002940 which was ignored. Then I contacted them again in regards to being ignored and was ignored again.
I have not returned to Panera in over a month and don't plan on going back. This is not how you treat customers. I used to visit the store weekly.
I have spread the word through friends, family, and online forums in regards to Panera's mistreatment of customers. Good Luck Panera with your Poor Business Practices.
Product or Service Mentioned: Panera Bread Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $15.
Preferred solution: Full refund.
Panera Bread Cons: Rapid pickup was not rapid waited over an hour.