I dined in at Salsibury NC. the spoon was dirty.
they took for ever to replace the spoon. soup got cold b that time. the woman who served me was so rude and threw the butter packets at me. when i asked to speak to the manager the manager did not show for the 1 hour i was there.
after a long day at work we did not deserve that much of disrespect. and we paid for our food so dont see why i should take that rudeness with my meal!
I still do not understand why the server lady was so rude. I do not understand why they gave me a dirty spoon.
i went and showed the spoon at the front desk and asked for the manager they assured me manager will come but no one came. they could have easily addressed my situation.
Product or Service Mentioned: Panera Bread Dine-In Service.
Reason of review: Poor customer service.
Preferred solution: Full refund.