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I have been going to panera for years but not as much lately because the portion sizes got smaller and the prices higher. This time, my sons bread bowl was less than half full.

I took it back and the manager said he wouldn't add more to it because they measure the size precisely and that's all you get. I told him I have been getting those for years and never had it filled that low. He basically said too bad and dissed me. So instead of filling it up at a cost of probably only 20 cents, he lost a take home order I had planned on ordering where he would have made over $15 and worse, at least 5 semi regular clients who were tottering on whether panera was worthy.

He was rude and dismissive. When I asked his name, he wouldn't tell me his full name, only "Dan".

When I said please tell me your full name, he refused and said it's just manager Dan. That seems pretty shady to me that a manager of a restaurant is afraid to state his full name.

Product or Service Mentioned: Panera Bread Soup.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Sep 28, 2017.
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Anonymous
#1559529

Portions are terrible! I asked for a soup and it was small mostly broth....i asked for more and they told me they could not give me more...I hate it! I wish I could complain to someone

Anonymous
#1506279

I used to eat at Panera three or four times a week....but as of late - portions getting 20% smaller.....I am pissed....I guess they think the 'masses' are stupid. They do have good coffee selection -still - but their pastry selection is getting 'stale'...no change in seven years! Old grade: A- New Grade: B-

Anonymous
#1486406

I knew someone who worked at Panera. The soup is portioned out in proper measure, the bowls, though, since they are fresh, can vary in size from too small to too large.

You did get the proper soup portion. You just happened to have a larger than average bread bowl.

Youre not going to get free stuff just because the bowl isn't filled to the brim. That's not how it works.

Anonymous
#1421459

What is your policy when you run out of a very popular bagel before noon on a Sunday? I asked when or if they were making more and was basically blown off. How can you run out of a popular bagel and tell the customer to bad??

Anonymous
to Scott #1544276

" popular bagel" Uhmmmmmmmmmmmmmm... It's popular.

Expect it to run out.. Once it's gone, it's gone.

That's all there is for the day, there isn't anymore. It's that simple and most mature adults understand that.

Anonymous
#1414123

Get a life!

Anonymous
to Tanya #1597986

I'd agree but Panera is one of the biggest price gougers out there its ridiculous.

Anonymous
#1392163

You can't just traipse into a restaurant with your two ton twinkle toes demanding more more more!!!

Anonymous
#1380781

If Corporate has decreed what you got as the portion size offered, then that is all the manager can give you. If he gives you more, then you will expect it every time you go there.

I can't go into a restaurant and demand a larger portion for free.

Why should you be able to? Don't like the portion sizes, don't give them your business.

Anonymous
#1379820

the manager should've told you his last name. Hope you complained to corporate.

Start making your own soup at home.

I do this at least once a week. Reheats well, super cheap portions..

Anonymous
to mel #1541124

The manager’s last name is not required. If she wants to report him, I’m pretty sure his store location and first name would be enough.

If it was necessary his full name would be on his name tag.

I don’t blame him for not wanting to give his full name to an upset stranger. People are crazy so it’s best to be safe than sorry.

GETREAL101
#1374763

The manager didn't act accordingly to Panera standards. He/she should have filled a to go cup with the soup that you requested so bread bowl would be where it should have been to begin with. Simple fix.

Anonymous
#1374297

Panera has indeed lessened the portion sizes. You can read complaints about this all over the internet. You can blame corporate for that.

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