I have been going to panera for years but not as much lately because the portion sizes got smaller and the prices higher. This time, my sons bread bowl was less than half full.
I took it back and the manager said he wouldn't add more to it because they measure the size precisely and that's all you get. I told him I have been getting those for years and never had it filled that low. He basically said too bad and dissed me. So instead of filling it up at a cost of probably only 20 cents, he lost a take home order I had planned on ordering where he would have made over $15 and worse, at least 5 semi regular clients who were tottering on whether panera was worthy.
He was rude and dismissive. When I asked his name, he wouldn't tell me his full name, only "Dan".
When I said please tell me your full name, he refused and said it's just manager Dan. That seems pretty shady to me that a manager of a restaurant is afraid to state his full name.
Product or Service Mentioned: Panera Bread Soup.
Reason of review: Not as described/ advertised.