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Diversity of Products or Services
Price Affordability
Product or Service Quality
Quality of Food
Value for money

Panera bread is complete crap. I ordered delivery today at 11am and did not receive my parfait.

I told the delivery guy that I did not receive the parfait and he said someone could come back out. 45 minutes later, I call customer service to request for a reason and at 3PM, Panera bread contacts me back to state that they don't do refunds and that they'll give me a gift card. The supervisor also stated that the delivery guy told her that I never told him about the parfait.

I asked them to just bring the parfait, and they never did. They're a bunch of liars and this wouldn't be the first time Panera Bread has screwed me over.

Review about: Panera Bread Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $4.

Preferred solution: Full refund.

I liked: Food quality.

I didn't like: Rude manager and some staff.

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