(Rochester Hills MI) I ordered u-pick-2 w/ napa chicken salad sandwich+soup. I had to lift the top bread off to find the chicken salad...
saw two bites of chicken salad w/ 2.5 grapes, a few bits of chicken, & 1 almond sliver- all fit w/i the footprint of a slice of tomato. Compare my photo to the photo on Panera website. Clearly they gave me a bread sandwich...not what they advertise. Manager "Drew" was rude.
I asked for a refund via online complaint form. "Joey" at customer service said he needed a receipt to provide a refund.
I then sent a clear photo of the receipt. "Joey" then made the excuse that he could not provide a refund because I paid cash...never again with I eat at Panera.
Review about: Panera Bread Napa Almond Chicken Salad Sandwich.
Reason of review: Poor customer service.
Monetary Loss: $7.
Preferred solution: Full refund.