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(Rochester Hills MI) I ordered u-pick-2 w/ napa chicken salad sandwich+soup. I had to lift the top bread off to find the chicken salad...

saw two bites of chicken salad w/ 2.5 grapes, a few bits of chicken, & 1 almond sliver- all fit w/i the footprint of a slice of tomato. Compare my photo to the photo on Panera website. Clearly they gave me a bread sandwich...not what they advertise. Manager "Drew" was rude.

I asked for a refund via online complaint form. "Joey" at customer service said he needed a receipt to provide a refund.

I then sent a clear photo of the receipt. "Joey" then made the excuse that he could not provide a refund because I paid cash...never again with I eat at Panera.

Product or Service Mentioned: Panera Bread Napa Almond Chicken Salad Sandwich.

Reason of review: Poor customer service.

Monetary Loss: $7.

Preferred solution: Full refund.

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Boo hoo. You big baby!


Instead of trying to get free food why not get a job, or better yet find a soup kitchen around your area. You are not entitled to a refund.

Also you should go back to school. Anyone that mistakes being told "no" as rude is truly uneducated.


Get stuffed, Kevin and stop hating on people who have jobs and can afford takeout meals!!