Featured Not resolved

(Rochester Hills MI) I ordered u-pick-2 w/ napa chicken salad sandwich+soup. I had to lift the top bread off to find the chicken salad...

saw two bites of chicken salad w/ 2.5 grapes, a few bits of chicken, & 1 almond sliver- all fit w/i the footprint of a slice of tomato. Compare my photo to the photo on Panera website. Clearly they gave me a bread sandwich...not what they advertise. Manager "Drew" was rude.

I asked for a refund via online complaint form. "Joey" at customer service said he needed a receipt to provide a refund.

I then sent a clear photo of the receipt. "Joey" then made the excuse that he could not provide a refund because I paid cash...never again with I eat at Panera.

Product or Service Mentioned: Panera Bread Napa Almond Chicken Salad Sandwich.

Reason of review: Poor customer service.

Monetary Loss: $7.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Boo hoo. You big baby!


Instead of trying to get free food why not get a job, or better yet find a soup kitchen around your area. You are not entitled to a refund.

Also you should go back to school. Anyone that mistakes being told "no" as rude is truly uneducated.

to MakeMyDay2O16 Bellevue, Washington, United States #1324971

Get stuffed, Kevin and stop hating on people who have jobs and can afford takeout meals!!

You May Also Like