100% full Resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Quality of Food

Update by user Dec 11, 2014

Panera resolved this and gave me money on my card. I have seen better service over the last couple of months. I would like to mark this issue as resolved.

Original review posted by user Oct 27, 2014

I ordered from a very nice cashier at 7:57am the new eggwhite avocado spinach sandwich and a large coffee.I overheard the two preparers what bread does the avocado go on, and they had to make 6 new eggs.

The ten orders behind got there oatmeals and other egg sandwiches. Really? I may overlook the oatmeal, and there had been a large order coming through, but what incensed me was that my red order was pulled off the *** and my readout on the order was 8:02am. I observed 8:05am and confirmed the time with another customer.

Not even acknowledging "sorry your order is taking so long, is there anything else we can get you?" Or "hey we have not been trained on this new sandwich we are working the kinks out." Nothing. I have noticed the 10+ minute order at this Panera for at least 6 months. What has changed? I am no longer going back to this location.

McDonald's or home-made.I'm done.

Review about: Panera Bread Sandwich.

Reason of review: Poor customer service.

Monetary Loss: $4.

Preferred solution: Let the company propose a solution.

I liked: Friendly and helpful cashiers.

I didn't like: Order takes too long and deceptive.

Had an Experience with Panera Bread?

Write a review


Terms of Service
Post Comment

It looks like they got some money out of their "complaint" which is clearly all they were after since now the 10 minute wait was no big deal at all and they consider everything "resolved." Lol!


I make 9.75 an hour.Ten minutes of my time is worth nearly $1.63 psh they best pay up I can't help that I'm a baller baby not like you other cogs just born in bags!

Time is money!Off to the playas club losers.............


Boo hoo, what a *** tragedy.

Fort Collins, Colorado, United States #996556

Panera makes eggs fresh not frozen.Generally they cook the eggs and egg whites seperate.

Egg whites take longer to cook. If it was during a breakfast rush they might be backed up. The egg white cook time is about 2:30 ish plus the the panini press which is about 1:30. Add that to a couple orders on the screen with only one or two people on the line the times get higher.

An oatmeal can be cooked in the microwave in under 2 mins and served.

Some mornings are busier than others.You should always respect the people who serve your food.

Franklin, Tennessee, United States #919356

You waited ten whole minutes for food?Seriously?

Have you nothing else to complain about?Talk about first-world problems...

to spotalbert #977679

Agreed. "I had to wait 10 minutes for my order!"

Go kill yourself.

to Anonymous #1038237

The person posting this is a child and thinks that you can just wave a wand and food magically appears, she does not know it needs to be prepared.

You May Also Like

Panera Bread - Ripoff merchants Panera Bread "I paid $12 and change for a sandwich and a drink. The sandwich was truly pitiful. Canned meat, scrawny looking salad and it was minuscule. I could have had ten..." Read more Panera Bread - I will never step my foot in Panera Panera Bread "Wake up this morning to get a breakfast and what you get is a cashier that mocks you because of your accents or because one still unsure of his..." Read more Panera Bread - Bacon Turkey Bravo Sandwich Review from Watertown, Wisconsin Panera Bread "I always loved Panera Pread since it had good food! Many of the menu items have been replace with lesser value over the year so I went less and less...." Read more Panera Bread - Steak And Egg Bagel Review Panera Bread "I recently ordered a steak and egg bagel at Panera bread and this is what I received! I was totally shocked and disappointed that Panera bread would serve this to..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Essay Lions - One of the Best Term Paper Writers Essay Lions "According to educators, there are numerous benefits that come with writing term papers. One of the reasons is that term papers allow writers to make known new knowledge to the..." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more Window World - Salesman incompetent and installers just as bad!! Window World "Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted. Handed him the piece of..." Read more