Friday evening I called into Panera after 10 rings inquired as to what time they closed told me 9. I asked to place order was put in hold.
Had to call back and was put on hold again but this time they came back on line. Ordered soup and 1/2 salad told 20 minutes. I arrive about 25 minutes later. Chaos behind the line people waiting in line no one helping.
Finally a girl came out took the people behind me. Mentioned to the man behind me that the service was bad he said it’s just getting worse. Finally get waited on. Had to find my order and said it would be a few more minutes.
The. Had to come and ask what my order was. Got my order went home. Salad had no dressing lettuce was limp and the tomatoes were mealy and gross.
Guess Newport will not be my choice any longer. Funny how I usually get a survey.
Product or Service Mentioned: Panera Bread Salad.
Reason of review: Bad quality.
Monetary Loss: $12.
Preferred solution: Full refund.
Panera Bread Cons: Just disappointed with both very salty meals, Quality of the food.