I spent time in a Panera, being retired. Good people to visit with, time to spare.
I've always had one complaint, if you can call it that. You walk into a bakery, and ther is NO smell of baked bread. So I've asked many stores, and asked the baker that question. NO response whatsoever.
I wrote to Panera Corporate, and received NO response. The question is, what are we eating, if it doesnt smell of the product it actually is? How can bread, with the smell we get at home, have no smell in a bakery? I want to know what they're using to make the bread.
I'm paying for it, I deserve an answer.
Is there a reason Panera is mute on the subject? Jim
Product or Service Mentioned: Panera Bread Bread.
Reason of review: Poor customer service.
Panera Bread Pros: Atmosphere, Staff is upbeat all the time.