I visited at a Novi Michigan store this morning and spent about $47 for a dozen of bagels, 5 croissants, 6 muffins, a bag of cookies and a box of cream cheese. I handed in my order in writing and specifically requested the bagels to be cut and baked. I heared the heard the cahsher telling another employee about the cutting and and baking for the bagel order and her tone is not very pleasent, but I did not hear they will not cut and bake the bagels. When I get back to my office and opened up the order, I found the bagels were not cut and baked.
I do not go to panera very open, and this will be my last for a while.
I registered at the mypanera.com and this morning and tried to find a palce on their website for my complaint, no luck.
Product or Service Mentioned: Panera Bread Bagel.