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The order was for NO PECANS, NO APPLE CRISPS, AVOCADO

The completed order when I picked it up at the counter was incorrect.

It says right on the receipt Accuracy Matters.

Your order should be correct every time. If it's not, we'll fix it right away.

I called several times and the Customer Service can not help me because it is a Franchise and they do not refund money. I was told by the actual store that I could drive back (12 miles) to the store that fulfilled my order incorrectly and get a free salad. No thank you! Good bye and Good Luck because that is not customer service. What a rip off. Never Again.

Product or Service Mentioned: Panera Bread Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $37.

Preferred solution: Full refund.

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h.kitchener
#1547823

Given the reliability and competence of most fast food workers it is necessary to verify the accuracy of your order before leaving the establishment. This means looking inside the bag handed to you at the drive-up and also immediately after they hand you the order if inside the establishment. In this way one can verify the correctness of the transaction.