We ordered 2 sandwiches and 2 salads at the 3521 E. Foothill Blvd, Pasadena, CA location.
When we got home they hadn't given us chips for the sandwiches or bread for the salads. We asked for sour dough on the sandwiches and they gave us wheat, and the sandwiches weren't made correctly; they were dry because they didn't add sauce or mayo or mustard or anything & all of the ingredients were dropped in the center of each sandwich with very little meat. I talked to the manager who was nice enough and offered to give one free sandwich the next time we were in but that's not enough. They should have offered to remake the order correctly and have it delivered to our house.
It could have been an employee or uber eats, or any other home delivery service. They completely messed up that order and didn't do anything to fix it that evening. And being offered one sandwich the next time we go in isn't enough either. The next time we go in I expect them to remake both sandwiches and get the bread and chips we weren't given the first time.
I have no idea how they could mess up this bad but it reflects poorly on the management, the lack of training, and the lack of oversight. Panera Bread is a very expensive sandwich shop and so I expect everything to run smoothly when placing a simple to go order.
Reason of review: Bad quality.
Preferred solution: Remake and replace the order the next time we're at that location..
Panera Bread Pros: Chips, French roll bread, Some of the food.
Panera Bread Cons: Very expensive, Food quality not as good as it should be for the price, Bad management, Sandwich makers not properly trained.