Product: Panera Bread Customer Care Clear all filters (94 of 94 reviews match)
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Panera Bread - Disappointed
I generally enjoy The Panera food and experience.Tonight was very disappointing! For almost a $30 meal to go, it was extremely disappointing. I had two pick 2's with two drinks. They put the hot food with cold food in one bag. The 1/2 sandwich was pathetic and had...
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Panera Bread Customer Care
#1113835
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Honestly, I can't remember the last time I was in a Panera and I didn't have a complaint.I should mention - I don't feel this way at other restaurants. Just Panera. Missed items, not realized until you're already home, then no answer when you call. Out of at least one...
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Panera Bread Customer Care
#1112086
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Hyannis, Mass store had one cashier on with 6 customers in line when i arrived at 8:05 am.Two other staff were doing other things ( cleaning, etc), while the line grew. Cashier prepared a catering order as we waited. Glancing around two milk containers at the coffee...
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2.9
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Panera Bread Customer Care
#1111207
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Panera Bread - Still waiting on refund

#1100644
2.8
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Place order online. Never received the food. Took the money from my card. A total of 73 dollars. Was told they would refund it. Said it will take 5 to 7 business days. Called 2 weeks later. Was then told 30 days 4 refund. Past thirty days. Next call. I'm letting them know. I am placing a complaint. With the better of business Bureau . This was alton illinios panera bread.
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Panera Bread - Horrible Experience

#1100208
3.8
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Today 9/13/2017 at approximately 9 am my grand daughter and I went to Panera in La Costa at the Forum. We were not greeted by the cashier who was very rude to us. I complained to the manager and he said he would speak to her. There are so many people that would appreciate that job and would treat the customers politely. That is the least we can expect as customers.
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Panera Bread - Forever wait

#1092386
Waited 30 minutes for food. Restaurant not busy. Then server advised out of bread. Lol, they are a bread company. All i ordered was a bowl of soup. Had to wait for them to put a half of sandwich on different bread. I've been a loyal customer for years, but lately service is so poor, rethinking continuing to frequent this establishment.
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Panera Bread - Bad presentation!

#1087138
2.8
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I ask for extra dressing for my salad and the showed in the dressing container in the salad. I got very disappointed by auch presentation and a bid disgusted. Please address with cooka and servers presentation methods. Thx.
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Had to wait for25 minutes on a Sunday morning for the cashiers to ask what we wanted.The cashiers are doing other things like filling orders , cutting bagels finding pastries ETC. The customer in front of us had to give back his blueberry muffin cause the other cashier...
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Panera Bread Customer Care
#1109575
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food is good, most of the staff is friendly and accommodating, however there are a couple of staff members that seem nice but are really condescending and rude to customers and to other employees.I hate to name names but I believe it was a woman called Maureen and man...
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Anonymous
Anonymous

w/out specifics as how the conclusion of "rude" came about, theres very little merit in this "review"

2.3
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Panera Bread Customer Care
#1077602
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It was my first time going to Panera .I ordered online , rapid pickup, when I got to the store I asked the cashier if I could pay with my gift card instead of my Visa. She had asked if I already put my info in online , which I had, then proceeded to tell me I couldn't...
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GETREAL101
GETREAL101

The employee was correct that SHE was not able to access your order that you made on line and void. That is a managers job. Maybe she felt intimidated by the way you may hav...

Anonymous
Anonymous

lack of knowledge/experience/maturity/training isnt AUTOMATICALY "rudeness"

4.9
Product
Panera Bread Customer Care
#1069293
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San Bernardino facility seems to forget one thing or another every order.I have a dialysis patient a few blocks from this location at the Veta. I call my order in through The app. Today no salad dressing with the salad and this location doesn't have actual shredded...
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3.3
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Panera Bread Customer Care
#1059258
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I like panara bread and order it st least once a week.I should have not called my order in but had no choice since the web site in newington was not working. When i placed my order the girl told me 45 minutes i asked her if she was kidding. She then became somewhat...
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Anonymous
Anonymous

Panera in newington don't have their *** together. Avoid this location if you can. The service sucks and the staff is rude.

1.7
Product
Panera Bread Customer Care
#1039667
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Called in order."Ready in 5 min..." more like 25 min. 2 sandwiches and 2 soups. Paid at front register with no problems then went back to the pick up section area and waited. Then others joined me, they got their food and left. They knew I was standing there. More came...
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GETREAL101
GETREAL101

First mistake, when you approached the register, you should have said, I'm here to pay for a phone in order, is it ready? This should have prompted the cashier to go to the l...

2.0
Product
Panera Bread Customer Care
#1033104
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Horrible service at the Charlotte North Lake location.Today I've made an online order and it come incomplete. That would be a minor issue if it never happened before. But, this is the 3rd time we order online and the 3rd time that the order is wrong. The last time we...
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Panera Bread Customer Care
#1028945
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