Manufacturer: Panera Bread Category: Customer Care Clear all filters (87 of 87 reviews match)
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food is good, most of the staff is friendly and accommodating, however there are a couple of staff members that seem nice but are really condescending and rude to customers and to other employees.I hate to name names but I believe it was a woman called Maureen and man...
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Anonymous
Anonymous

w/out specifics as how the conclusion of "rude" came about, theres very little merit in this "review"

2.3
Product
Panera Bread Customer Care
#1077602
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It was my first time going to Panera .I ordered online , rapid pickup, when I got to the store I asked the cashier if I could pay with my gift card instead of my Visa. She had asked if I already put my info in online , which I had, then proceeded to tell me I couldn't...
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Anonymous
Anonymous

lack of knowledge/experience/maturity/training isnt AUTOMATICALY "rudeness"

4.9
Product
Panera Bread Customer Care
#1069293
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San Bernardino facility seems to forget one thing or another every order.I have a dialysis patient a few blocks from this location at the Veta. I call my order in through The app. Today no salad dressing with the salad and this location doesn't have actual shredded...
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3.3
Product
Panera Bread Customer Care
#1059258
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Panera Bread - Bad presentation!

#1087138
2.8
I ask for extra dressing for my salad and the showed in the dressing container in the salad. I got very disappointed by auch presentation and a bid disgusted. Please address with cooka and servers presentation methods. Thx.
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Panera Bread Customer Care Review

#1020821
3.9
Very slow service. If there are 2 employees, why is the same one ringing u up and getting your order. So time consuming, NOT visiting Conyers again
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Panera Bread Customer Care Review

#939994
The sebring Panera store Is the worst store I have ever been to They usually only have one person working on the front line everyone else is in the back orders are never ready when placed on the phone or online we need a Einstein bagels and orange county so bad
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Panera Bread Customer Care Review

#934718
Horrible service.... waited while employees were socializing.... continued to talk to each other while I was trying to place my order. Very rude and unprofessional!
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I like panara bread and order it st least once a week.I should have not called my order in but had no choice since the web site in newington was not working. When i placed my order the girl told me 45 minutes i asked her if she was kidding. She then became somewhat...
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Anonymous
Anonymous

Panera in newington don't have their *** together. Avoid this location if you can. The service sucks and the staff is rude.

1.7
Product
Panera Bread Customer Care
#1039667
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Called in order."Ready in 5 min..." more like 25 min. 2 sandwiches and 2 soups. Paid at front register with no problems then went back to the pick up section area and waited. Then others joined me, they got their food and left. They knew I was standing there. More came...
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2.0
Product
Panera Bread Customer Care
#1033104
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Horrible service at the Charlotte North Lake location.Today I've made an online order and it come incomplete. That would be a minor issue if it never happened before. But, this is the 3rd time we order online and the 3rd time that the order is wrong. The last time we...
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Panera Bread Customer Care
#1028945
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Panera Bread - Order with Panera Online - Charged my Credit Card 4 Times!!
I order panera online almost every week day.Yesterday, I ordered a salad, I go to use my credit card today, and the card is declined. I login into my account and Panera had charged my card 4 times for the same order!!! $11.32 four separate times. My credit card company...
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4.0
Product
Panera Bread Customer Care
I liked
  • Food
I didn't like
  • Charged me 4 times for one salad
  • Very poor customer service on the 800 number
#1027260
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And again, this morning was greeted by the rude ladies of Panera.Ordered an Asiago Bagel and when I received it I noticed that it was burnt, so naturally I asked if they could replace the bagel. Melissa rudely made a remark to the ladies behind the counter and said...
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Anonymous
Anonymous

"...legal implications". Get over yourself.

Anonymous
Anonymous

I see because YOU are college educated YOU seem to think that the help isnt supposed to speak up. Talk about self-entitlment!!! Buddy, $h!+ happens!!!!! DO you REALLY think th...

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Panera Bread Customer Care
#1026102
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(Wyoming, MI) While waiting at the drive-through window for my order, I observed an employee scratching her nose and her nostril with her gloved hand.She then approached the soup container looked inside, and reached in to pluck something out and proceeded to eat it....
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2.7
Product
Panera Bread Customer Care
#1011344
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Was at the mooresville store and using the panera store points card and the cashier was very rude and not very nice.Made the experience unpleasant . She was not able to answer any question I asked. She just shrugged her shoulders . It was Sunday afternoon and she was...
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2.5
Product
Panera Bread Customer Care
#1010913
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