Product: Panera Bread Customer Care Clear all filters (258 of 258 reviews match)
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Panera Bread in Groton, Connecticut - Baguettes

I recently called PB's pissed consumer line about the unavailability of baguettes at the Groton, CT store after the first batch of the morning is sold out for customer purchase. I stopped by the Groton PB for dinner at 5:00 and no baguettes - all sold out.
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Review
#1685306 Review #1685306 is a subjective opinion of poster.
Service
Panera Bread Customer Care

Panera Bread - Baguettes

1.1
Details
I'm here right now, 5:00 pm on 10/20, for a meal and the first thing us see when I get inside is an empty baguette container for customer purchase!
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1 comment
Anonymous
#1764507

Oh nooo are you going to be okay? Is there a news station or something you can report this too?

This is exactly what is wrong with this world.

Too many empty baguette containers. Sick monsters.

Review
#1685274 Review #1685274 is a subjective opinion of poster.
Service
Panera Bread Customer Care

Panera Bread in South Euclid, Ohio - Complaint about management

1.0
Details
While sitting at Panera in a business meeting the manager of the store was assisting a technician examining the outdoor furniture. She propped the door open with her foot allowing the cold air to come into the restaurant. When I offered to let her back and to close the door she made very little eye contact with me and ignored the request and continued to allow the cold air to come in. She never apologized or acknowledged the complaint. I will never come back to this location. Panera location Cedar and Warrensville in University Heights, Ohio
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Review
#1683396 Review #1683396 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Great place to have a business meeting
Cons
  • Poor managment
Reason of review
Poor customer service
Preferred solution
Better communication skills from management leadership
During a luncheon date with my 29 year old daughter, a waiter brought our food to us and began a rant insulting her choice to be a vegetarian. He disclaimed the fact that there is global warming and continues to argue with us about how we shouldn’t believe in this...
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1 comment
Anonymous
#1761578

Must be run by "Democrats".

Review
#1678964 Review #1678964 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Reason of review
See complaint. You have bigots waiting on tables

Panera Bread in Barberton, Ohio - Didn’t do my order correctly

2.5
Details
I went to the wadsworth store on great oaks trails. I order a bowl of broccoli cheddar soup and a pick 2 with a frontega with extra chipotle sauce and broccoli cheddar soup. I live 15 minutes away from the store and I have both of the soups half full and a frontega with no extra chipotle sauce. Like I said, I live 15 minutes away and spent close to 18 dollars with the food that’s not correct. I’m very disappointed in this store.
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Review
#1672804 Review #1672804 is a subjective opinion of poster.
Service
Panera Bread Customer Care

Panera Bread in Newnan, Georgia - Soup like water

1.0
Details

Update by user Oct 01

Speachless

Update by user Oct 01

379 Bullsboro Drive , Newnan GA, 30263 was the store.

Original review posted by user Oct 01

This is the 2nd time I have placed an order for delivery during the lunch hour. Only to get a cup of watered down soup. So watered down I drank it, no need for a spoon. Bread was as hard as a rock. Panera, when your customers have to pay additional monies for delivery, We deserve the best quality. Taking the cheap route, getting rid of your old watered down soup on delivery orders does not go unnoticed.
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Review
#1668765 Review #1668765 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Pastry
Cons
  • Delivery charges
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
Tags
  • Panera Soup

Panera Bread - Rounding Up What I Pay For My Bill

4.0
Details
I do not like being asked to "round up" when I am paying my bill e.g. if what I owe is $17.50 being asked to round up to a higher cost. I feel like Panera wants to claim it is giving to a charity but trying to get money from it's customers to do that. If I would round up, I don't know where that money really goes....to increase profits?, a charity. I think Panera should just charge for food, services customers receive, not ask customers for extra money (I was put in a position where I had to publicly say no) and give to charities out of their food supplies and profits. I'm going to guess Panera does well financially. Best Regards, Jane Sayre Logan
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Review
#1654413 Review #1654413 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Quality of the food
  • Quality of food
Cons
  • Rounding up bill
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
3.5
Details

Update by user Sep 13

Location Deming St Manchester Ct

Original review posted by user Sep 13

For a long time it was good food fast but it is apparent things have changed. For some time it is obvious there's much less help behind the counters creating lines and waiting times. Less help to maintain the coffee counter. Often having...
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Review
#1653334 Review #1653334 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Good food
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Panera Bread in Denville, New Jersey - Worst customer contact via phone-called within appropriate time

3.6
Details
How can you reach a person. Tried every prompt and they all brought me back to same prompt and I called within appropriate time and no responses.. I rec'd a birthday surprise-free drink. When I went into Panera Rt 10 Denville was told I couldn't get an ice coffee-only soda, hot tea or coffee. Doesn't quite make sense to me. FREE DRINK IS A FREE DRINK! Expires in 2 days. Really??? esglasser@hotmail.com 973 366 1707
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Review
#1650085 Review #1650085 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Reason of review
birthday surprise
Preferred solution
Let the company propose a solution

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Panera Bread in Hickory Point, Illinois - *** management decisions

Been going to Panera in Decatur,Illinois for many years...have drank their iced coffee for quite some time and now they want to force me to get the nasty cold brew coffee that is so strong you could ............
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Review
#1649417 Review #1649417 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Availability
  • Good coffee shop
Cons
  • Trying to cater to younger crowd
  • Pushing old people out
Reason of review
Poor customer service
Tags
  • Upset Faithful Customer