Product: Panera Bread Manager Clear all filters (143 of 143 reviews match)
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My kids and I used to enjoy Panera. No longer. This week was the third time we ordered rapid pick up only to arrive at the store to be told that rapid pick up does not work, our order is lost, etc., etc. Manager acted like we were trying to scam them. I showed my...
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Review
#1683849 Review #1683849 is a subjective opinion of poster.
Service
Panera Bread Manager
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution

Panera Bread in Fishers, Indiana - Compaint

They refused to serve me
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Review
#1682695 Review #1682695 is a subjective opinion of poster.
Service
Panera Bread Manager
1.0
Details
Panera Bread - Daughter cursed by manager
My daughter was cursed at by manager at Blacksburg location thru text message after she was in accident and doesn’t have a car. I have attached the text that was sent to her cell phone.
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1 comment
Anonymous
#1761579

Divine Intervention ; got your girl away from people who would treat her like that. Anyone addressing any member of family in such a manner would either get an earful back immediately or worse, have me to deal with ...

Review
#1678627 Review #1678627 is a subjective opinion of poster.
Service
Panera Bread Manager

Panera Bread in Orchard Park, New York - Interviews

1.8
Details
they invite me in for an interview in i go in 10 minutes early they offer me a drink but i don't want freebies. I want the job so half hour gose by they forgot about me. So i had no interview.
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Review
#1670101 Review #1670101 is a subjective opinion of poster.
Service
Panera Bread Manager
Reason of review
bad management
Loss
$50
Preferred solution
stop wasting people's time

Panera Bread in Baltimore, Maryland - Not good!

2.7
Details
GM very cold and un kind toward staff and customers at times.
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Review
#1667822 Review #1667822 is a subjective opinion of poster.
Service
Panera Bread Manager
Reason of review
Poor customer service
5.0
Details
Jerrad Simon, Store Mgr, Asst Mgr. Melissa and staff are always excellent! The store is clean and the service is outstanding. Jerrod assisted me today with a minor emergency. He was discreet, polite, professional, pleasant and efficient. Might have saved my life....
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Review
#1667740 Review #1667740 is a subjective opinion of poster.
Service
Panera Bread Manager
Reason of review
Good customer service

Panera Bread in Plainfield, Illinois - Needs new management

2.0
Details
I’ve been to Panera twice in one week for the new warm tortellini bowls. It was good except there was hard pieces of the tortellini like it was way overcooked. It happened both times. Also every time we go there the tables are dirty and we have to ask for the table to be cleaned. I never see anyone cleaning. This happened at the mall in JOLIET,IL
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Review
#1667109 Review #1667109 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Quality of food
  • Usually like panera
  • In the past was a pleasant stop
Cons
  • Food prep and cleanliness

Panera Bread - Disappointed

3.0
Details
You need to have need managers. Treat employees horrible.
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Review
#1665412 Review #1665412 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Study
Cons
  • Rude manager and some staff

Panera Bread in Marlborough, Massachusetts - Complaint.

2.7
Details
I keep calling the store to get the number for Human Resources and the management tells me they’ll call me back with the number but the next time I call, they “forgot” and so I show up in person and they say they’ll get it but then 30 min goes by and no manager is to be found
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Review
#1660571 Review #1660571 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Usually like panera
Cons
  • Unprofessional managers
Reason of review
Poor customer service
Preferred solution
Have the Human Resources number posted in the store for all customers to see
Tags
  • RUDE MANAGER

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Update by user Sep 21

Not resolved!!!

Original review posted by user Sep 21

FLORIDA LAKELAND PANERA. BILL WAS MANAGER AND THEN MATT, A VERY PERSONAL, EFFICIENT MANAGER. An aiistant told me about REFILLS AS I ALWAYS PAID FULL PRICE FOR COFFEE. FOR 11 YEARS NOW I HAVE PAID FOR 1 REFILL A DAY. RECENTLY I WAS TOLD I COULD NOT. I SPEND BETWEEN 4...
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Review
#1659966 Review #1659966 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Coffee
  • Good soups
  • All
Cons
  • Jillian
Reason of review
Poor customer service
Preferred solution
Keep it the way it has been for 11 years, which Matt addressed about 1 month ago