Madison, Wisconsin
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I went to the junction rd madison wi Panera on 10/9/14 the person taking my order was named Helga she has absolutely no personality and no patience bordering on rude my latte order was spoken to the person making drinks who was more interested in taking to the "regular" who had come in after me I waited for my breakfast sandwich but wondered where my latte was ended up having to ask since the "regular" was enjoying their coffee and the preparer had no idea since the order wasn't telegraphed to her by Helga she then prepared my latte. Such a huge lack of customer service is unacceptable in any forum I will not return to that Panera and I fact this has left such a poor impression it may be a very long time before I bother myself to return to any Panera and I will most definitely warn my friends of Helga

Product or Service Mentioned: Panera Bread Sandwich.

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