Several years ago my wife and I were encouraged to sign up for various notices and free coffee and/or pastry at our birthday times. We enjoyed this gift several times, most recently in October when my wife received both coffee and a roll. Assuming the same would apply for me in November, I visited the store on Range Line Rd in Carmel, IN about 2 weeks before my birthday (Nov. 27), and was told to come back on my birthday or within 30 days thereafter to claim my gift (similar to my wife's). So I went there today and was told several things in this order: 1. I could get a $1.00 off of my coffee; 2. I could get a free roll (no coffee); 3. that nothing was available as my registration was either expired or someone else had gotten my birthday gift. Needless to say, I was confused.
At this point I don't know whether the clerks don't know what rules apply or you have changed your customer rewards plan in the last 2 weeks. I guess it doesn't matter, because I (and probably my wife) will not be patronizing your establishment again, and I will, undoubtedly, be relaying my experience to others. Obviously this scenario doesn't demonstrate what, I thought, your company was trying to do with its customer friendly rewards plan. Or maybe it's just this store and the employees there.