Panera Bread Reviews

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I have been going to Panera Bread for a few years now. One thing I have found is that while the prices have risen, the portion sizes have shrunk considerably. Recently, I ordered a You Pick Two combination of one small cup of soup and a teeny tiny turkey half sandwich....
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54 comments
#2049039

I agree..the other day it was 13.00 for a tiny tiny bowl of salad, like a cup with a cup of soup. NO MORE

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ID
#1200523 Review #1200523 is a subjective opinion of poster.
Product
Panera Bread Soup
Reason of review
Overall prices and portions

Totally disappointed with the service at 1054 W Gladstone San Dimas

I was at San Dimas location. Every time I go here, the cash registers are blocked and closed off. I am always told to use the machine. When my name was called as it is seldom they have pagers. I ordered a Fuji salad with Baguette. The Baguette was hard as a rock, and they could not find one any better, so I asked if I could get a different kind of bread and the response was no We have to account for each bread, and it wouldnt balance out at the end of the day. I was very disappointed.

User's recommendation: No this location is the worst. I would however recommend other locations.

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ID
#2917318 Review #2917318 is a subjective opinion of poster.
Location
West Covina, California
New Reviewer

Nasty manager

I went into panera bread in Shrewsbury, PA to pick up my order of two dozen bagels. When I remarked to the manager that only one dozen was put into a separate bag while the other dozen was put in the handled carry bag without a separate bag. The manager saw so rude that I told her I was contacting the complaint department she said, "go ahead, I could care less

User's recommendation: avoid the panera bread in Shrewsbury PA.

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1 comment
#2067839

You do you boo. What a loser. Bet your family avoids you

ID
#2904084 Review #2904084 is a subjective opinion of poster.
Location
Stewartstown, Pennsylvania

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Verified Reviewer
New Reviewer

Complaint

I ordered through drive thru and I did not receive the bread that was supposed to come with my order of select two - salad & sandwich.

User's recommendation: Check your bag.

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ID
#2903031 Review #2903031 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

Horrible experience

My doughy and I visited the Panera at gateway shopped in Naples Florida today for lunch. She ordered a southwest chicken salad which was advertised to come with corn black beans tomato etc. when it was served it was lettuce chicken and dressing. When we asked to speak to the manager she said the salad was discontinued. Why werent we told before we ordered and paid for it? I had a pick two with turkey chili and chicken Caesar salad. There was absolutely no turkey in the bowl just juice. It must have been the bottom of the pit and the lettuce in my salad was soaked with water and rotten. The manager made no effort to
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ID
#2899944 Review #2899944 is a subjective opinion of poster.
Location
Naples, Florida
Pros
  • Food is great when made correctly

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New Reviewer
I am filing a formal complaint about the staff working at the following Panera Location Address: 1852 Reisterstown Rd, Pikesville, MD 21208 This shift was working on 9/23/2021 and I purchased my breakfast between 9 to 9:30 AM. The staff was utterly Appalling, one idiot...
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ID
#2899056 Review #2899056 is a subjective opinion of poster.
Location
Pikesville, Maryland
Preferred solution
Apology
New Reviewer

Scammed on content

Panera Bread - Scammed on content
I enjoy Pan era very much. It is however very costly. I'm willing to pay for quality but feel scammed at content in this product. I feel bad that my sweet student niece forked out money she didn't have to have the Pan era Mac and cheese delivered to me while recuperating a surgery. When the order arrived, we just looked at it in disbelief. Perhaps someone already helped themselves before delivering this literally four bites meal.??? What you advertise and what you get is sorely lacking. A shameful slight. We've been had. See full picture included.

User's recommendation: Do not order this meal it does not qualify as such.

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ID
#2895792 Review #2895792 is a subjective opinion of poster.
Location
Pleasanton, California
Loss
$20
Preferred solution
Let the company propose a solution

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New Reviewer
On Sunday Sept. 19 at 4:30pm, I visited the drive-thru at the North Brunswick NJ location. When I was at the speaker to place my order, the person taking my order sounded annoyed and very unpleasant. When I got to the window, I was shocked to see that around her neck,...
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ID
#2886234 Review #2886234 is a subjective opinion of poster.
Pros
  • Convenience
Preferred solution
This employee needs to be severely reprimanded for her completely inappropriate behavior.

Hard plastic in soup

I found a hard piece of plastic in the 16oz soup container, of their broccoli cheddar soup. A round half inch, looks like a screw cap that covers the head of a screw or bolt hole in a machine at the plant.
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1 comment
#2064675

? Ok take it back to the restaurant. What do you want free cookies?

ID
#2882979 Review #2882979 is a subjective opinion of poster.
Location
Largo, Florida

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New Reviewer

No products

You took away the shortbread cookie. That was, by far, one of your VERY BEST products! And it is almost.officially fall. We wanted pumpkin bagels to eat on the way!! Why are you so far behind he rest of those who offer the beloved pumpkin?
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ID
#2877508 Review #2877508 is a subjective opinion of poster.
Location
Norman, Oklahoma
Pros
  • Delicious
  • Usually
Cons
  • Products not available
Preferred solution
Let the company propose a solution

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New Reviewer

Wrong food

i ordered this weekend and I didnt get what I ordered and they went to wrong house at first so I had to wait for my food
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ID
#2877247 Review #2877247 is a subjective opinion of poster.
Cons
  • Bad customer delivery service
Loss
$20
Preferred solution
Full refund
New Reviewer

Resolved: The cashier named cris

Update by user Sep 16, 2021

Company fixed the issue and I have been provided with apology. talk to cris 1on1.

Original review updated by user Sep 16, 2021
Yesterday I came in, and I was going to order some food it was my birthday and I was traveling through on my way to Chicago and when I came in I got greeted with the warmest beautiful smile I have ever seen she was nice professional and a very happy funny women she said her name was Cris and I told her never to change because she's awesome and then I yelled GIVE HER A RAISE everyone looked at me crazy lol, but she is a good worker keep her

User's recommendation: ask for Cris she is so professional.

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Resolved
ID
#2876372 Review #2876372 is a subjective opinion of poster.
Location
Battle Creek, Michigan
Sept 15 2021 Tend to get the same thing every time, so I know that the warm bowl has changed in depth since the last time I purchased the Baja Bowl in July. It's almost a full inch shorter, so much so that it hardly even qualifies as a BOWL! I get that the CV19...
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1 comment
#2066893

I am sorry bowl size has shrunk. Flat pizza is still a deal.

They stay there all day and yes they get sick of food prep. So they develop weird tics. Maybe the pizza is cut sloppy. Maybe you try & smile & thank staff but they purposely ignore you.

Maybe you just talked with your parent and they are so jealous they cant even be civil. People just hate other people to be happy nowadays! So PB will probably have to work harder at poisoning us. They can source all their food from the nuclear storage facilities.

The cooking will be hot!

And staff will be too irradiated to notice. Anyway my cousins were cooks and they all developed health problems.

ID
#2874735 Review #2874735 is a subjective opinion of poster.
Location
Mountain View, California
Cons
  • Size of the portion and the high price

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Verified Reviewer
New Reviewer

Multiple delivery issue with no resolution

This is my last straw! I will never order for delivery from Panera again. This has made the 5th time they screwed up my delivery order and missed major items which are shown on my receipt but not delivered. When I called all they did was apologize, but they refused to correct the situation by sending out the missing items. I CAUTION YOU DON'T USE PANERA BREAD FOR DELIVERY ORDERS!

User's recommendation: If you can't pickup your order. Don't use them for delivery.

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ID
#2873500 Review #2873500 is a subjective opinion of poster.
Location
Montclair, New Jersey
Pros
  • Food is good once you receive it
Cons
  • Going to door dash they can not resolve their mistakes
Loss
$16
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Account on PaneraBread

Hello, I made before account and forgot the passwords. Could you please delete any accounts and keep the one I am using now that has all my information. The account related to the following email. fatmamohyeldin935@***.com. Thank you Fatma
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ID
#2873289 Review #2873289 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Complaint

I have a real problem with the Chubbuck Idaho Panera bread. Have been coffee membership for over a year. Many times when going in the employees are in back not paying attention to customer coming in. This morning Saturday September 4th there is no coffee at all 10:00am I ask the girl where coffee is?her response oh it will be a few minutes. I sat there waiting Five minutes nothing. Unacceptable this store is very poorly managed. Richard Carlson
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ID
#2840205 Review #2840205 is a subjective opinion of poster.
Location
Chubbuck, Idaho

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