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Most helpful review
3.5
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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ID
#705842 Review #705842 is a subjective opinion of poster.
Location
Mississauga, Ontario
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away

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Verified Reviewer
3.1
Details
Listen politely to the customer and correct the mistakes. I know this is a trying time for everyone. I ordered bagels 03/24/2020 and spread one day and had it delivered. Terrific, except they substitute the flavor bagels with plain bagels. Boo! I ordered the same thing...
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ID
#1841839 Review #1841839 is a subjective opinion of poster.
Pros
  • Good food
Cons
  • Not enough for everyone
Loss
$8
Preferred solution
Deliver product or service ordered

Panera Bread - Coronavirus

I believe you should require all staff that comes in contact with the public should have protection. I have been to the drive thru window at 5 of your restaurants and your servers at the window are not wearing gloves! Dont you think this should be mandatory?
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ID
#1835237 Review #1835237 is a subjective opinion of poster.
Location
Northbrook, Illinois

Panera Bread - Employee eating off tray with bagels on it with her hands

There is no more to share, the employer was eating of a tray that had bagels still on it . Placing the cinnamon sugar in her mouth , then touching the register and everything around her . There were bagels that where on sale for the customers on the tray . When i asked if she should be eating of the try considering the current climate, she asked me to tell her which tray she had eaten from.
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ID
#1833952 Review #1833952 is a subjective opinion of poster.
Location
York, Illinois
Preferred solution
Correction of problem eating from tray however they decide to resolve the problem

Panera Bread - Card registration

Unable to register my card after completing Application
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ID
#1832668 Review #1832668 is a subjective opinion of poster.
Pros
  • Great service
1.0
Details
Order Online Being a former employee of Panera in Little Rock, Arkansas. I have witnessed things that should have been addressed long before. This store is Disgusting Management is Rude Employees are Inebriated No one cares. I tried to make changes by going the extra...
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ID
#1831445 Review #1831445 is a subjective opinion of poster.
Location
Big Rock, Arkansas
Preferred solution
Change your Managers. They have more friends there than employees

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Verified Reviewer

Panera Bread - Card question

2.6
Details
I like the monthly coffee program, i do NOT like having to scream out my phone number at the drive through... Shouldn't letting them use my card at the window be enough?
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ID
#1829537 Review #1829537 is a subjective opinion of poster.
Location
Orland Park, Illinois

Panera Bread - Complaint.

1.8
Details
Don’t go to the lake forest Panera bread location. Girl dropped my sandwich and another employee saw it and said why is this on the ground. I hope thats not mine cus thats gross. Then the girl looks to the guy and said low why did u say that. She didnt think I heard her. I heard that I said and she said thats not what I said. But the guy was behind her mouthing as he is nodding his head yes it is. Then we ordered a cup and a bowl of soup and they were the same size. Store hasnt even tried to talk to me about it. The girls name is rosey who is the gross sandwich dropper who will serve it to u After its on the dirty ground.
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ID
#1829153 Review #1829153 is a subjective opinion of poster.
Location
Irvine-Lake Forest, California
Service
Panera Bread Sanitary Conditions
Pros
  • Usually good food
Loss
$35
Preferred solution
Let the company propose a solution

Panera Bread - Safety

They are NO wearing gloves at Panera
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ID
#1826277 Review #1826277 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Panera Bread Sanitary Conditions

Panera Bread - Employee eating off tray with bagels on it with her hands

4.5
Details
None The above sums it up
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ID
#1825172 Review #1825172 is a subjective opinion of poster.
Location
Addison, Illinois
Service
Panera Bread Sanitary Conditions

Contact Panera Bread Customer Service

Website:
Mailing Address:
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
Contact Panera Bread Customer Service

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Panera Bread - Food is always wrong!

1.2
Details
Don’t go there!! So many things... today my husband went thru drive thru... one chocolate croissant left and they gave it by their mistake to the car in front of him. I am diabetic and it was a root beer or Dr Pepper instead of Diet Coke! Ordered Mediterranean and it was mostly lettuce and small and had 2 tiny olives and No chicken and a tiny bit of dressing! His salad had 3 tiny pieces avocado and hardly any black beans and no spicy taste at all! They do a horrible job and the manager must not train employees or care about the food that she allows to leave the store when it is wrong!! Worst Paneras we have been to and what a waste of $33.28. Ticket # 1325373
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ID
#1825030 Review #1825030 is a subjective opinion of poster.
Location
Crestview, Florida
Product
Panera Bread Salad
Preferred solution
Apology