panera order food service customer manager sandwich soup bread store
Most helpful review
3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away
Verified Buyer

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1.2
Details
Unresolved refunds - Panera Bread review
I decided to try Panera Bread for the first and last time late night after work. I had ordered in the drive through to take it home. Once I got home and tried the food I did not like anything I had ordered. I literally took one bite and couldn't eat it, so I saved the...
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Review
#1772818 Review #1772818 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • No line in drive through
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Full refund
Tags
  • Tasteless
  • High Priced
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.2
Details
Unresolved refunds - Panera Bread review
I decided to try Panera bread for my first and last time late night after work. I went through the drive through got home took one bite and did not like ANYTHING I ordered. I saved the food in my refrigerator to show them I was unsatisfied with it and couldn't eat it....
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Review
#1772812 Review #1772812 is a subjective opinion of poster.
Service
Panera Bread Customer Care

Inquiring about paid time off | Panera Bread review

I was in a car accident last week and Im unable to work. I need to know if Im eligible for pto
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Review
#1771287 Review #1771287 is a subjective opinion of poster.
Reason of review
Lack of communication

Go elsewhere | Panera Bread review

I would take my kids to every Friday to Paneras for clam chowder and a sandwich now since its off the menu my kids refuse to eat anything else on their menu as they its bland!!! They dont even have baked potato soup!! We would rather spend out time and money some place else. Bad move on their part.
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Review
#1771260 Review #1771260 is a subjective opinion of poster.
Reason of review
Food items removed
Preferred solution
Bring back clam chowder and baked potato soup

Stay away. | Panera Bread review from Blue Springs, Missouri

2.0
Details
Over $10 for a cup of soup and a small sandwich. Crazy. I will not be going back again. I don't mind paying $10 but at least when I'm done I would like to feel full. Wise up Panera.
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Review
#1770998 Review #1770998 is a subjective opinion of poster.
Product
Panera Bread Menu

W2 tax forms | Panera Bread review

I was put in hold too long and nobody picked up because they were busy with other calls
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Review
#1770499 Review #1770499 is a subjective opinion of poster.

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Verified Reviewer
1.0
Details
I do not recommend this Panera. Workers unprofessional - Panera Bread review
I do not recommend this Panera. Workers unprofessional - Panera Bread review
I do not recommend this Panera. Workers unprofessional - Panera Bread review
Two workers by the name of Kedryct Pace and Chelsey (I dont know her last name) that works at Panera on keystone in Indianapolis, IN 46220 were very immature due to the fact that they came to my Childs job to fight her. First of all, thats not something you do at...
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Review
#1769874 Review #1769874 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Cons
  • Manager jim was no help
  • I got hung up on when i complained
Reason of review
Unprofessional workers
Preferred solution
Fire the employees envolved

No panera in Honolulu ? | Panera Bread review from Victorville-Hesperia, California

No panera bread in Honolulu ? Why not?
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Review
#1769544 Review #1769544 is a subjective opinion of poster.
Pros
  • Food when they get it right
Reason of review
Good quality

Don’t patronize south Euclid Panera | Panera Bread review

The manager was rude, and was picking her nose when I walked in and didn't wash her hands
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Review
#1768615 Review #1768615 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Usually like panera
Cons
  • No one at corporate cares about customers
Tags
  • Panera Does not Care

Contact Panera Bread Customer Service

Website:
Mailing Address:
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

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Complaint | Panera Bread review

1.0
Details
Horrible manager at new store on 95th and Pulaski, oak lawn, Illinois. Berating employees in front of customers, poor management, food inedible, drive thru Line unresponsive
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Review
#1768433 Review #1768433 is a subjective opinion of poster.
Reason of review
Inedible sandwich primary concern for youngsters on staff being mistreated
Preferred solution
Let the company propose a solution