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3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Most Helpful
Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away

Panera Bread in San Antonio West, Texas - Paycheck

I can’t access my paystubs due to not having a Access code. Which I never received . I’ve checked both emails of mines in my trash, spam, inbox and I can’t find anything. I really need my paystubs to get insurance on myself and my daughter .
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Review
#1713062 Review #1713062 is a subjective opinion of poster.
Reason of review
Problems with payment

Panera Bread - DO NOT do business with them

1.0
Details
Gift cards do not work and you can not get to a live person to help you, this is so unprofessional and frustrating.
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Review
#1712539 Review #1712539 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Panera Bread - Not at my local location

There has been a service issues. Orders placed for deliveries turning into pickup. If this franchise doesn’t want to deliver, don’t offer it. Foolish me, because I really like the food, I placed an order and received a confirmation it was out for delivery. Over an hour later I called and cancelled. I was told it was cancelled but would be delivered at no cost. When the driver finally showed up I refused to sign the charge slip. At that point he became rude and said “I was going to give you a free cookie”
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Review
#1712042 Review #1712042 is a subjective opinion of poster.
Pros
  • Food is good
Cons
  • Terrible customer service whey i have called no one answers
Reason of review
Problem with delivery
Tags
  • Horrible Customer Care

Panera Bread in Overland Park, Kansas - Amazing above and beyond

5.0
Details
The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!
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Review
#1712024 Review #1712024 is a subjective opinion of poster.
I work on a big nursing home company. I had a meeting schedule with a specific insurance I put in a catering order yesterday which is 11/18 spoke to the manager eddy placed all my orders he took all my information even charge me through my card. I had asked him if this...
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Review
#1712018 Review #1712018 is a subjective opinion of poster.
Cons
  • Poor costumer service
Reason of review
Poor customer service
Preferred solution
I need a response from corporate

Panera Bread - The quality of food

1.0
Details
I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5.88 the same price as before, the bread is not soft for chowing , I have to pay a lot for less food with bad quality.
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Review
#1711510 Review #1711510 is a subjective opinion of poster.
Product
Panera Bread Sandwich
Reason of review
salas in not frash,

Panera Bread in North York, Ontario - Check your food!

Last week my husband picked up our dinner from Panera and brought it home. I ordered the Fuji Apple salad. Much to my dismay there were NO FUJI APPLES (those dried apple pieces). That is the whole point of the salad, I mean its the name of the salad. There were NONE. Had they said they were out, fine, I would have ordered something else. But no mention of it. To make matters worse, I emailed Panera to share my experience - NO RESPONSE. I even completed the customer survey they email you after you visit. I explained the issue there and asked to be contacted about my experience: NO CONTACT. I am more upset about their apathy than anything. Why send me a survey if you aren't going to contact me when I asked?
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Review
#1711150 Review #1711150 is a subjective opinion of poster.
Product
Panera Bread Fuji Apple Chicken Salad
Reason of review
Poor customer service

Panera Bread in Springfield Township, New Jersey - Complaint.

Panera Bread - Complaint.
Spoke with rep & she assured that someone would reach out to store mgr & discuss how the situation should have been handled
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Review
#1710870 Review #1710870 is a subjective opinion of poster.
4.2
Details
While working at Panera in saint joseph missouri. I was just getting used to working again, as I deal with ptsd and now seizures aswell. I struggled feeling comfortable or knowledgeable of what my job entailed. I always tried to do my best. But there was one manager...
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Review
#1710861 Review #1710861 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Location
Cons
  • Management
Reason of review
Work Experience or Job Application

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Panera Bread Products and Services Reviews

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Panera Bread in Eaton, Ohio - Cost is not worth the food

1.4
Details
My partner and I went inside to eat a fast lunch and I soon understood why we have not been there for several years. We ordered the 2 for one so we got a half of sandwich and soup. The total came to $26.92. The soup was only warm and I did not taste any clams at all. We will not be going back
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Review
#1709686 Review #1709686 is a subjective opinion of poster.
Product
Panera Bread Sandwich
Cons
  • High price
  • Amount of food or prices
  • How my food was made
Reason of review
Pricing issue
Loss
$26