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Panera Bread - Poor Customer Service/Missing Order Items

My service rep on the phone was very nice and professional and says she will let the right people know.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 9 hours ago.
#1424522
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Panera Bread - HIGHER PRICES, REDICULOUSLY SMALLER PORTIONS
Panera is charging almost $10 for a salad now. The portion sizes are WAYYYY SMALLER. They stopped serving the salad in a larger box to putting it in a smaller clear bowl to make you think there's more food. Who do they think they're fooling? The bowl looks like the...
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Company wrote 0 public responses to the review from 11 hours ago.
3.0
#1424479
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Panera Bread - Worst customer service ever

ordered gift card 12/3/18. still have not received. 12/14/2018. When you call guest services they keep telling you it takes so many business days to receive purchase, but the date keeps extending. I'm pretty sure my business will go to a competitor from now on because this company has no idea what true customer service/resolution is.
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
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Customer service
I didn't like
  • Gift card customer service
#1423720
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601 Pennsylvania Avenue, NW - Washington, DC (about 9:30AM) I made a huge accommodation that it was the breakfast rush and I am completely willing to wait my turn. I used the order/pay ahead kiosk and ordered a sour dough bread and a baguette -- both unsliced. After 8...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 1 day ago.
#1423476
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Panera Bread - Overpriced

My son and I had 2 cups of soup and two drinks, which came to 17.00. What a rip off !!!! We Angry will no longer be eating there.
Company wrote 0 private or public responses to the review from 2 days ago.
2.2
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East Cobb, Georgia
I didn't like
  • Dirty restaurant
  • Dry tasteless bagels
  • Over priced food
#1423124
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Card number 6034 6743 5518 reg code 4649 Every time at least 6 I have clicked on redeem free bagel and I have yet to get one--that is at least 6 bagels I was cheated out of. I even ate in a Panera Bread last Wednesday--SAID I WANTED MY FREE BAGEL AND STILL DID NOT GET...
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Company wrote 0 private or public responses to the review from 2 days ago.
#1423113
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Panera Bread - POOR SERVICE

POOR SERVICE at 3345 Hazelton Road, Edina, Mn 55435
Company wrote 0 public responses to the review from 2 days ago.
2.2
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Website
#1423073
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Panera Bread - My rewards don’t work

My order was wrong my points are not adding up for the last four visits and no free bagels!! I’m angry!!! Please help!! Rewards are listed on my card!! Would like a response please.
Company wrote 0 private or public responses to the review from 2 days ago.
4.7
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Website
#1422398
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Panera Bread - Complaint

Visited Shepherdsville Ky Panera for Drive thru lunch pick two. Frontega sandwich and Broccali cheese soup. Ugh. Chicken clumped in bread. Bread burned. Soup container only 1/2 full and tasted like it had been warmed up...old. The water was good. Spent $9 on garbage. Never again. No longer my fav!!! Think they dumped on me as I was a drive thru customer
Company wrote 0 private or public responses to the review from 2 days ago.
1.5
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Website
#1422290
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Contact Panera Bread

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
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Panera Bread Products and Services

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Discontinue my Panera Bread account

The company needs to do better at serving customers opening up more cash registers and etc.
Company wrote 0 private or public responses to the review from Dec 12.
3.0
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Website
#1422109
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