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I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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Anonymous
Anonymous

I stopped going to Panera since they downsized their pastries and eliminated the pecan rolls, cherry pastries, and nice cinnamon rolls. The new pastries are very small, dry, a...

Anonymous
Samantha 1984

I don’t understand all the outrage. I didn’t like it very much at all. Seriously. Can’t be that hard to make at home.

3.7
I liked
  • Food til they took it away
I didn't like
  • How they took my sandwhich away
#705842

Panera Bread - Worst Rewards System

I have been to Panera Bread now for at least 5 times in the last three weeks and have not received a single reward. This is the worst rewards card. They should call it "NO REWARDS CARD", or "Penalty Card". Here is a card that you get because they claim you can build up rewards for a free soda, pastry, etc... the problem is...you do not get ***
#1540961
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Panera Bread in Hadley, Missouri - Clayton Road Location

Hello. My name is Christine. At the Clayton location today, the eline was long and there was only one cashier. The manager walked by and did nothing to assist with the customer issue nor assisted with getting the line of customers. Also, I purchased an sandwich not to long that was suppose to avocado on it and it did not have it on my sandwich. I called back to talk to a manager and I was informed that I would receive a fift card in the mail and I never received it. My number is 314-202-0464. Thanks for your time.
Hadley, Missouri
#1540346
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Panera Bread - Waste of $17

Wow $17 for a sandwich and some Mac and cheese no drink. That’s CRAZY. Panera bread is greedy and their food is not worth that by any means
#1540332
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Panera Bread - Special order mishap

I placed a special order for chipotle chicken without avocado. The cheese was not melted and it appeared to tossed on the bread. I didn't have time to return. I haven't returned.
3.6
Details
Cleanliness
Location
Quality of Food
Staff
Value for money
#1539053
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Panera Bread in Smithtown, New York - Drinks.

I think its so ridiculous that customers go into panera and steal the cups that are at the kiosks meanwhile i pay full price for them and the managers and workers just watch them take the cups and dont say anything. Either make the cups free or have stricter rules.
3.0
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1537974
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Panera Bread - Did not get credit of $ 2.00 for ordering breakfast on line

I was told it was my error I didn’t press rewards so I s....out of luck Next time they said call them There won’t be a next time Very unhappy long time Panera customer
3.9
Details
Allergens Information
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1537134
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Sick of her rude mouth to her staff she talk to me rude and other people i went to this store more then once and she done this it make me dont like this store
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Anonymous
Anonymous

Worst customer service competition is in Deer Park, IL Panera. Not only are they completely incompetent, but rude to boot. They will look at an order, confirm the items they h...

1.0
#1531735

Panera Bread - Orange scones not the same!

I am so sad the recipe has changed for their orange scones. I could see the size and shape was different, but I was hoping they still tasted the same. Unfortunately, they don’t taste the same. They are not as tasty. There is less flavor, and the texture is different. I used to go out of my way to find a Panera to get their orange scones. I am so sad I won’t be doing that any longer. Please change them back!
#1529967
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I've been a Panera customer for years now, and had even visited the "St Louis Bread" stores before they all became amalgamated under one name. The quality used to be good; the bread used to have actual taste; the stores used to be staffed by real people. All that has...
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#1529248
YOU STOPPED MAKING THE ITALIAN SUB. WHY IS THAT - IT WAS SUCH A GOOD SANDWICH. EVERYONE IS COMPLAINING INCLUDING STAFF?
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Anonymous
Anonymous

I do believe the sandwich was good before they changed it.

Anonymous
Anonymous

Yes, I have stopped going to panera because of this, the stuff they serve now is hardly food I can recognize. I got a roast beef sandwich as a replacement when I first found o...

3.7
#1528388