Panera Bread

You have a poor team lead named Jonathan. You have a poor team lead named Anaka.

Neither one of them wants to show anybody anything; they expect you to know it. If you mess up, they threaten to fire you, which they have your management. Jonathan waits for me to get all to Cheboygan, which is an hour away, to fire. My husband was there at five in the morning.

Your management, Jonathan, could not tell him as soon as the store opened. No, that is, the lazy management does not want to show anybody anything; something is going right? They're lazy; they don't want to show your employees. How do you expect to have employees if your management and your team leaders don't want to help everybody out?

But yet your team leads tell your employees to be a team lead and help out. Well, guess what?

Your team leads and management need to do the same thing. You're going to criticize somebody; then you need to do the same thing as your team leads.

Today, I went online and ordered dinner for my husband and me from Panera Bread at the River City location in Jacksonville, Florida, for pickup. The order was almost $90.00, so it wasn't a small nor huge order.

My husband picked up the order and asked the girl who bagged the order if the order was complete. 'Is everything in the order?' she didn't check the order; the bag was already taped up. However, she replied, 'Yes, everything is there.' My husband got home, and the soup was missing! We live 20 minutes away!

My husband called the store on his way back and spoke to Harold, the manager there. He told Harold what had happened and how we were being inconvenienced by their error of having to go back to the store to get the remaining part of the order while the other food sat, causing our dinner to be cold and the sandwich bread to turn hard and crusty prior to being able to eat it. In other words, the food was awful, being it was over an hour and a half delay in being eaten because of travel time to the store and back, then back home again. The manager was nonchalant, only saying he was sorry and that there was nothing else he could do.

He didn't offer us anything for getting the order incorrect and practically hung up on my husband! When my husband arrived at the store, the manager wasn't there, and the girl who greeted him was rude and had an attitude. She said rudely, 'Oh, you're the order with the missing soup!' and went to the back to get it. Hopefully, the soup wasn't tampered with by employees out of spite for my husband's complaints.

We, as consumers, expect better service than this, and your workers should wear name tags so that they can be reported when they are rude to the customers. My husband asked for the girl's name, and she muttered something under her breath that was indistinguishable. You would think when training staff, they would know how to treat a customer with respect. Every time we have been to that store, it is like a ghost town with no one there, so I know they can't be that busy.

Times are hard these days financially for everyone, so I would think that premium customer service would be of the utmost importance for you to retain business, as Panera Bread menu items are more on the pricier side than most restaurants in our area. My resolution for this store is: double-check orders for completeness before you tape up customers' bags and improve your customer service! Customers shouldn't have to do YOUR staff's job!

Bottom line: DO BETTER! Maybe that is why you don't have customers!