Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
Read more
Anonymous
Anonymous

They took some of the best pastries away!?? Downsized the new pastries with high prices! Pecan Roll is gone, original scones (Orange, blueberry) are gone (replaced with smalle...

Anonymous
Anonymous

I stopped going to Panera since they downsized their pastries and eliminated the pecan rolls, cherry pastries, and nice cinnamon rolls. The new pastries are very small, dry, a...

3.7
I liked
  • Food til they took it away
I didn't like
  • How they took my sandwhich away
#705842

Panera Bread - Cuban Sandwich

Ordered the Cuban sandwich, not at all what a Cuban sandwich should be... Sweet pickles, no mustard.... Gross pork bordering on unsafe. Yuck, truly disappointed. Sad
1.4
Details
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Product or Service Quality
#1563574
Show

Panera Bread in Fort Worth, Texas - Wrong cc charged

Someone put their order on our cc and we need to reverse the charge. The store in Fort Worth said they can only do reversals on the same day of purchase? This is a catering order for over $500.00
1.0
Details
Staff
I didn't like
  • Need to reverse cc charges to correct number
#1561446
Show

Panera Bread in Ulster, New York - Screwed up order

I placed 2 rapid pick up orders and 1 drive thru order in the same week. ALL 3 WERE FILLED WRONG!!! Called the customer service number and was told to contact the local cafe myself. Over $50.00 wasted in 1 week and the corporate office tells me to do it myself???? I'm done with Panera and their OVERPRICED FOOD!
1.0
Details
Customer service
Product or Service Quality
Value for money
Ulster, New York
I didn't like
  • Missing part of my order
#1561294
Show

Panera Bread in Stroud, Pennsylvania - Too many wrongs

The last time I visited Penera in Stroudsburg, I ordered bread there was a big air whole in the middle of the soudough bread. This bread was for sandwiches, the mgr of the store argued the bread was fine. Sure she was not paying for it I was. This time we ordered online when we got to the location they could not fullfill the order no Sourdough, come on people this is how you run a business. Nice way to pull the Penera bread name down. They need to look at the Management in this location. Denville NJ location is so much better!!!! Penera please look at the Stroudsburg location.
Stroud, Pennsylvania
#1560709
Show
My niese worked at Panera Bread and raved about how good the food was. I also went into the store and ate. It was good. Today, I used the Rapid pick up on line ordering. I ordered $50 sandwich, a couple of soup and a salad. I picked it up and when I unpacked the food...
Read more
2.0
I didn't like
  • Quality
#1560561

Panera Bread - Given proper compensation and made aware of lack of proper leadership

They forgot the main part to my meal, I lived 45 minutes away, told me they would give me a coupon for my meal, took 3 months to send a beverage coupon!!!!!!!
#1559502
Show

Panera Bread - Status of application

I have been faithfully calling almost everyday to find out about my status. I have had 2 interviews, road test, drug test. All i get is we will call you. It has been over a month. Im sure the guy can call someone and push some buttons to find out what is the hold up. I need to speak with someone higher up.
#1559139
Show

Panera Bread in Heath, Ohio - Wrong order

i want a call back im pissed
3.6
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Heath, Ohio
#1558713
Show

Panera Bread in Flint Charter Township, Michigan - Upset Customer

Panera Bread - Upset Customer
On June 13th, 2019, I ordered Panera Bread using the online service. I placed my order and attached my rewards card to the order. I payed using my Apple Pay. I was then called by the Panera Bread Store on Miller Rd in Flint, M8 and told that my account was using someone else’s phone number but I was paying with my card. The person on the phone was upset me even though I explained that I had no idea how this happened and I saw the charge on my credit Card app. She then proceeded to hang up on me and my food was never delivered. I eat at Panera Bread at least twice a week if not more. I’m extremely upset and hurt that I was treated this way. Please just refund my money and I will eat elsewhere. Thank you
2.9
Details
Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Flint Charter Township, Michigan
#1558508
Show

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
All Panera Bread Contacts

Panera Bread Products and Services Reviews

Panera Bread - Complaint against a manger

To Go Orders and Management @ the Panera Bread, Osage Beach, Mo. Location. Customer Service @ Head Quarters was very attentive to the problem as well as very Kind..Handled her job well. ThankU Kindly Donna J Albertson
#1558485
Show