Most helpful review

Prices rise, portions shrink

I have been going to Panera Bread for a few years now. One thing I have found is that while the prices have risen, the portion sizes have shrunk considerably. Recently, I ordered a You Pick Two combination of one small cup of soup and a teeny tiny turkey half sandwich....
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55 comments
#2094255

Same experience. I used to buy the Sourdough XL loaf, perfect size for sandwiches. Now, the XL loaf has shrunk to the size of the small loaf, and it has increased in prize, ridiculous!

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ID
#1200523 Review #1200523 is a subjective opinion of poster.
Product
Panera Bread Soup
Reason of review
Overall prices and portions

Attitude

hey guys, i always go to Panera bread, first choice when ever i travel, always good...well...i went to a store on Capital blvd in Raleigh N.C and let me tell you the store was very, very dirty. there was a used table wipe rag left under the ice tea area, food and paper...
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ID
#3967026 Review #3967026 is a subjective opinion of poster.
Location
Raleigh, North Carolina
New Reviewer

Over priced, under valued

Purchases 2 chicken sandwiches. Cost was 26.00! Product not worth it. Will never return and will tell my friends the same

User's recommendation: Never Panarin.

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ID
#3964057 Review #3964057 is a subjective opinion of poster.
Cons
  • High prices
Loss
$13
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Customer Service

I waited in drive thru line for 33 minutes on 9-8-22 for ONE sandwich and there was only 2 cars in front of me.
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ID
#3943748 Review #3943748 is a subjective opinion of poster.
Location
Baltimore, Maryland
Pros
  • Good food
Cons
  • Long waits
Preferred solution
Full refund
New Reviewer

They are only there to steal our money.

They take my money out of my bank without any warning and then doesnt have away to give it back. They just want to give you credit for more *** food

User's recommendation: No way.

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ID
#3913565 Review #3913565 is a subjective opinion of poster.
Loss
$12
Preferred solution
Full refund

No tea bags ever in this store at Sheridan Plaza Hollywood FL.

There is never any tea bags at the coffee and tea station and management seems to be oblivious to stocking procedures when it comes down to what sells and what should be replenished. Literally 2 tea bags at the tea station and no one didn't even have the mental fortitude to go to PUBLIX buy some and put them in the tea canister. Panera Bread just can't service my simple need for a cup of tea so I am ending this one-sided dysfunctional relationship.

User's recommendation: Go somewhere else.

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ID
#3903955 Review #3903955 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Food quality

My full size salad was half the size as it was previously, yet same price and same calorie count. It was served to me next to my friends', who had ordered the half portion size. They arrived: Same amount of lettuce, only the bowl size was different . I got duped twice.

User's recommendation: order th smaller size for the best value.

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ID
#3896045 Review #3896045 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Profile/Settings page isn't working

Settings/profile page not working. So, I was unable to add gift card to my profile. This was pretty annoying!

User's recommendation: Just call the number provided by Pissed consumer since Panera didn’t bother to answer my emails to them.

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ID
#3859987 Review #3859987 is a subjective opinion of poster.
Location
Cleveland, Ohio

Stolen card

One of your employees kept my debit card while at the drive through at the teterboro, NJ location. She then proceeded to spend a total of almost $600 on online shopping. You should run an internal investigation, this happened on Friday 8/5/22 between the hrs of...
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ID
#3849624 Review #3849624 is a subjective opinion of poster.
Location
Hackensack, New Jersey

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New Reviewer

Catering Complaint

Panera Bread - Catering Complaint
Panera Bread - Catering Complaint
Dear Panera Bread Corporate Office, This is the second time I have had problems with catering orders in accuracy and timeliness from Panera Bread Miami Blvd in Durham, NC. I ordered regular and decaf coffee totes and received two decaf totes -- one was supposed to be...
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ID
#3846222 Review #3846222 is a subjective opinion of poster.
Pros
  • Food is good
  • Friendly
  • Great taste
Cons
  • Inaccurate orders and very late deliveries after meeting started
  • Brought 2 decaf coffee totes when i ordered 1 regular & 1 decaf
  • Forgot serving spoon for fruit bowl
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Catering Complaint

Panera Bread - Catering Complaint
Panera Bread - Catering Complaint
Dear Panera Bread Corporate Office, This is the second time I have had problems with catering orders in accuracy and timeliness from Panera Bread Miami Blvd in Durham, NC. I ordered regular and decaf coffee totes and received two decaf totes -- one was supposed to be...
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ID
#3846197 Review #3846197 is a subjective opinion of poster.
Location
Wilmington, North Carolina
Preferred solution
Full refund

Congratulations!

Miss Sebrina from Panera, 4700 S. Apopka Vineland Store, Isleworth # 4177, was a huge help for me, with a broken arm, she helped me, brought herself my meal and was so polite and make me feel very happy to choose this location. I recomend Panera at this location!
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ID
#3832098 Review #3832098 is a subjective opinion of poster.
Location
Windermere, Florida
New Reviewer

I need to cancel coffee subscription as i had to head out of country for several months

I need to cancel coffee subscription as i had to head out of country for several months Please cancel Kauntinya@***.com 423794**** cell phone number I am unable to access website or App from India
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ID
#3829919 Review #3829919 is a subjective opinion of poster.
Preferred solution
I need to cancel coffee subscription as i had to head out of country for several months

Gourmet Chicken Sandwich

Worse meal ever, dry , cheap onions, no sauce and cost $12 without a drink!!! Never eat at Panera again
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1 comment
#2229467

Panera has always been expensive but now the quality has really gone downhill. I stopped eating there ages ago.

ID
#3826420 Review #3826420 is a subjective opinion of poster.
Location
Houston, Texas

You asked me to

My dealing with Paneras customer service was very satisfying, Jennifer was professional, polite and interested. She also sent me a gift card for my inconvenience. I think I was helpful to her too, as I gave her information they didnt previously have. Marjorie Rini
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ID
#3824135 Review #3824135 is a subjective opinion of poster.
Location
Cleveland, Ohio
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Unhappy customer

Panera Bread - Unhappy customer
Weve ordered the Chicken avocado melt sandwiches twice (4 sandwiches) and there has been little to no chicken on ANY of the sandwiches$13 for a sandwich of peppers, cheese, and avocado with minuscule amounts of chicken. Its disappointing at best to spend that kind of money on a wimpy chicken sandwich.
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ID
#3821344 Review #3821344 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Food tastes good
Cons
  • Slow service
  • Lacking chicken
  • 30 mins for 2 sandwiches
Preferred solution
Full refund

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