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Most Helpful
3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away

Panera Bread in Fenton, Michigan - Tipping

1.0
Details
Hate the tipping option that comes up! It makes me want to go elsewhere- this is not the type of restaurant that should have tipping. Plus- when I did leave a tip- she gave me a fork with my soup and I had to get up and get my own spoon anyways. Never tipping again!
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1 comment
Anonymous
#1765250

Then go somewhere else because people like me tip.

Review
#1686167 Review #1686167 is a subjective opinion of poster.

Panera Bread - New restaurant

We live in Las Vegas in the Centennial Hills area and there’s been a restaurant/bakery that’s been saying it’s opening soon for over a year and I was just checking on the status the closest one to us in about 30 minutes away thank you bye
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Review
#1685894 Review #1685894 is a subjective opinion of poster.
Pros
  • Location and menu
Reason of review
Waiting on baker near our location

Panera Bread in Dublin, Ohio - Filthy

1.0
Details
The last 3 visits have been unacceptable in both customer service and cleanliness of restaurant. Service helpers to busy talking to acknowledge customers. Tables filled with crumbs and sticky substances.
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Review
#1685767 Review #1685767 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Clean the store and hire the right employees

Panera Bread in South Antelope Valley, California - Rip off

1.2
Details
First of all you took away French onion soup which was your BEST soup second I ordered vegetable soup that was not good a can of Campbell vegetable soup is better third almost seven dollars and barley a half a bowl of soup and was totally disappointed. You need to bring back the portobello mushroom sandwich and the French onion soup. This place has tot went down hill and to replace French onion soup with turkey chili is disgusting.
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Review
#1685375 Review #1685375 is a subjective opinion of poster.
Cons
  • Vegetable and chicken soup
Reason of review
Bad quality
Loss
$26
Preferred solution
Let the company propose a solution
Tags
  • Menu Extremely Limited

Panera Bread in Strongsville, Ohio - No more french onion soup

Why would you get rid of french onion soup..i know of many friends and family including myself that only come there for the french onion soup..we will probably never come there to eat anymorre :
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Review
#1685361 Review #1685361 is a subjective opinion of poster.
Cons
  • Food
Reason of review
No longer have french onion soup
Preferred solution
Let the company propose a solution

Panera Bread in Groton, Connecticut - Baguettes

I recently called PB's pissed consumer line about the unavailability of baguettes at the Groton, CT store after the first batch of the morning is sold out for customer purchase. I stopped by the Groton PB for dinner at 5:00 and no baguettes - all sold out.
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Review
#1685307 Review #1685307 is a subjective opinion of poster.

Panera Bread in Groton, Connecticut - Baguettes

I recently called PB's pissed consumer line about the unavailability of baguettes at the Groton, CT store after the first batch of the morning is sold out for customer purchase. I stopped by the Groton PB for dinner at 5:00 and no baguettes - all sold out.
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Review
#1685306 Review #1685306 is a subjective opinion of poster.

Panera Bread - Baguettes

1.1
Details
I'm here right now, 5:00 pm on 10/20, for a meal and the first thing us see when I get inside is an empty baguette container for customer purchase!
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1 comment
Anonymous
#1764507

Oh nooo are you going to be okay? Is there a news station or something you can report this too?

This is exactly what is wrong with this world.

Too many empty baguette containers. Sick monsters.

Review
#1685274 Review #1685274 is a subjective opinion of poster.
2.3
Details
We stopped for lunch at the above store. I noted there were 8 employees that I could see, and there was no one at the counter to take orders. My husband was the only one waiting, and he waited 20 minutes before any of the staff took our order. While it took 10 minutes...
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Review
#1684634 Review #1684634 is a subjective opinion of poster.
Cons
  • Dirty tables
  • Bad food
  • Staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Panera Bread - Menu removal

4.0
Details

Update by user 10 hours ago

no

Original review posted by user Oct 19

I think your removal of the french onion soup from your menu offerings was unwelcome and unwise Shame! Restore it soon.
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Review
#1684197 Review #1684197 is a subjective opinion of poster.
Pros
  • I have no other issues with panera
Reason of review
menu change