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Most Helpful
3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away
4.2
Details
I am a regular customer at the Panera Bread near my home. I have been a customer there for as long as the store has existed. So I was extremely disturbed and offended when I was having a conversation with an employee I have come to know very well. I work with community...
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Review
#1707820 Review #1707820 is a subjective opinion of poster.
Service
Panera Bread Manager
Cons
  • Rude manager
Reason of review
Poor customer service
Loss
$11
Preferred solution
Let the company propose a solution
Tags
  • RUDE MANAGER
  • Terrible

Panera Bread in Apopka, Florida - This should never happen this early in the day boysen@cfl.rr.com

This is the second time I ordered potato soup and the Apopka, FL store was out of it....I drove 5 miles to get it qand this was very disheartning news.....it was 3 pm. I feel this should never happen this early in the day. Bill Boysen 407-247-9811
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Review
#1707280 Review #1707280 is a subjective opinion of poster.

Panera Bread in Everett, Washington - Tortellini fettuccine

3.2
Details
Panera Bread - Tortellini fettuccine
We have eaten at Panera multiple times In the past and it was fine but tonight was the worst food, so bad I threw it out. There was hardly any sauce and maybe one small piece of chicken. Some of the tortellini was hard. For what they charge the food should be much better than this. It was awful.
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Review
#1706607 Review #1706607 is a subjective opinion of poster.
Reason of review
Bad quality

Veterans don’t go to Panera Bread corporate stores because they do not honor US Military Veterans.

1.0
Details
To my disbelief I entered the Panera Bread Corporate store in Whittier,Ca. And was told they do not have any veterans discounts and if wanted them I had to go the La Habra store. I thought that the corporate stores would set the example for the franchise stores.
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1 comment
Anonymous
#1775990

Not every restaurant is going to have Veteran's discount. It's not enough to boycott a place. I won't go to Panera because it's overpriced for skimpy portions.

Review
#1705668 Review #1705668 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Cons
  • No discounts to honor veterans
Reason of review
Poor customer service
Preferred solution
Honor veterans at all stores

Panera Bread in Bangor, Maine - Gift card

5.0
Details
Fantastic customer service, waiting for resolve
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Review
#1705393 Review #1705393 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Reason of review
Good customer service
3.1
Details
I have been a loyal supporter of Panera for years now.. my H and I would go a few times a week.. we saw prices gradually rising over the years but gradual to be expected but quality and portions remained the same. Just suddenly we are faced with smaller everything and...
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Review
#1704639 Review #1704639 is a subjective opinion of poster.
Pros
  • Quality of the food
Cons
  • Prices have gone way up while portions have gotten smaller
Reason of review
Smaller portions and higher prices suddenly!
Preferred solution
Let the company propose a solution
1.0
Details
We ordered 2 sandwiches and 2 salads at the 3521 E. Foothill Blvd, Pasadena, CA location. When we got home they hadn't given us chips for the sandwiches or bread for the salads. We asked for sour dough on the sandwiches and they gave us wheat, and the sandwiches...
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Review
#1703153 Review #1703153 is a subjective opinion of poster.
Pros
  • Some of the food
  • Chips
  • French roll bread
Cons
  • Very expensive
  • Bad management
  • Sandwich makers not properly trained
Reason of review
Bad quality
Preferred solution
Remake and replace the order the next time we're at that location.
Tags
  • Panera Failed

Panera Bread in Brighton, Massachusetts - Trying to find out when I get paid

I need to speak with someone as soon as possible
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Review
#1702901 Review #1702901 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Panera Bread - Wrong orders always,cold soup ,waiting for long time to get the order

Bad location on crooks rd and long lake rd in troy,MI
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Review
#1702327 Review #1702327 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • On line ordering
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • Terrible

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

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Panera Bread - Pissed off

1.6
Details
I am at the Cancer care center next-door to it and I’ve been trying to order for an hour now nobody answers The manager or anybody on the other line to take orders
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Review
#1700101 Review #1700101 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Reason of review
Order processing issue
Preferred solution
Them to pick up phone and take my damn order
Tags
  • bad service