Panera Bread

Worst experience ever at a panera! Ordered online, went in to pick it up. Double-checked it before I left to make sure as I was driving 3.5 hours away. There was something that seemed to be incorrect, so I tried to question it and understand if I Miss placed it online. As I'm asking the takeout young lady, the manager (Courtney) rudely jumps into the conversation and says she will remake it. Okay, no problem, but I was just wanting, i understand still. So I see a gentleman manager sitting to the side, and I figured I would politely ask him while I waited. He acknowledged me and answered my question. I thanked him and asked if I needed something remade, and I let him know they were already doing so. As I was standing to the side waiting. Courtney, the manager, came walking up quickly, saying how I'm getting a refund, and if I kept making a scene, she was going to call the cops. I was so confused as to how things escalated. I asked where I was being rude and causing a scene. She proceeded to threaten me with a cop being called. I just stood there baffled. I'm waiting around for my refund receipt as she literally went and called the cops on me. With my family to my side, here came 2 cops walking in, basically telling me I'm not welcomed back because she felt I was causing a sense. When I was trying to wait for my order and understand my perhaps mistake. Moral of this experience when you order online and you double check it and question. Becareful. You may get 86d and embarrassed in front of your family and the inter establishment. #CourtneyistheirGM worst GM I have ever met. That's not how you run an establishment. Staff all stairing because she got them all worked up. Because she was having a bad day during the lunch rush. What a way to make the customer feel 100% uncomfortable and disrespected and be littled.