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3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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46 comments
Anonymous
#1745636

Stop being wanna-be cosmopolitan bug ppl and learn to cook.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away

Panera Bread - Complaint

I am a customer that has been coming into the Panera Restaurant on Cahill Road in Fitchburg Wisconsin. 414 would be the prefix for this facility (phone) I called in and requested a salad. I have patronized this facility for over a year and on top of this I come in @ morning. I ordered my salad via phone. When I came in to Panera , I was told that I never called in my order. Both Manager and the employee who makes the salad (she was the one who I talked by the way) denied that they took in this order. They all backed each other up and did nothing to appease the situation . I felt horrible that they treated me as such. with coming in every morning I expected a lot more than this super disappointed in this location
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Review
#1659190 Review #1659190 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$12
Preferred solution
Full refund

Panera Bread in Fredericton, New Brunswick - Having trouble with my member card

I tried calling your customer service line twice and have waited a long time before giving up. My Panera Member Card that I have had for years does not appear to be in your system the last few times I’ve eaten at Panera. I requested a new password for online and it hasn’t arrived in a full day. I just want to check my card and update info without losing past information and rewards on it!
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Review
#1658302 Review #1658302 is a subjective opinion of poster.

Panera Bread in Grand Rapids, Michigan - Customer service on the toll free number took care of this.

First one I went to did not have item waited 5 minutes before they told me, the second one made order incorrect fixed it but was cold
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Review
#1658230 Review #1658230 is a subjective opinion of poster.

Panera Bread - Menu items not available on 2 separate days.

While on vacation in Orlando, Florida, my husband and I visited the Panera that was located close to where we were staying. We each ordered the Strawberry Poppyseed salad and a sandwich on whole wheat bread. After we placed our order, we waited about 10 minutes before they told us that they had no strawberries or oranges for the salad and they had no whole wheat bread for the sandwich! We left, and a couple of days later we made another attempt at getting lunch. This time, they said this was the last day they were serving the Poppyseed salad, and they ran out of dressing this morning! How does a place with service this bad stay in business? My satisfaction rating for this place is now -1!
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Review
#1657756 Review #1657756 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$26
Preferred solution
Let the company propose a solution
Tags
  • misleading

Panera Bread in Utica-Stanley, Kentucky - Terrible

Used to love the BBQ Chicken Sandwich but they sucked this Time & where’s the BBQ Sauce & Veggies
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Review
#1655806 Review #1655806 is a subjective opinion of poster.
Pros
  • Love the flatbread
Reason of review
Not as described/ advertised
Loss
$21

Panera Bread in Northville, Michigan - Dissatisfied with menus

5.0
Details
At 12:15 noon in Michigan store was out of autumn squash soup. Local associate did good job
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Review
#1655371 Review #1655371 is a subjective opinion of poster.

Panera Bread in Phoenix, Arizona - Small amt of chicken walnut salad

We enjoy Panera products especially the squash soup. I ordered two walnut chicken sandwiches (another favorite) but I asked the server to put the chicken salad in a container and I would put the sandwiches together later that day. I was soooo disappointed when I opened the salad containers and there was barely enough chicken salad for a half sandwich but if I had ordered the actual sandwiches there wd hv been at least twicethe amount of the salad.
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Review
#1654866 Review #1654866 is a subjective opinion of poster.

Panera Bread in Fresno, Texas - Terrible Service

1.4
Details
I was in your Sugarland Tx location late Friday night, there were only two customers in there, I ordered a cup and bowl of broccoli cheese soup and a Baja bowl with chicken. I get my order and halfway realized I didn’t get one of the broccoli cheese soup, so I turned around and went back, while I was showing them the bag I looked at the Baja bowl and not only did it look like there was very little in there, but I didn’t even get ANY CHICKEN!!!!! Mario the manager took my order!!! What an inconvenience, it wasn’t even BUSY
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Review
#1654861 Review #1654861 is a subjective opinion of poster.
Reason of review
Poor customer service

Panera Bread - No vegan; too hard!!!!

Why did you take away the vegan bowl -- THE ONLY VEGAN MEAL ON YOUR MENU!!!!!!!
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Review
#1654514 Review #1654514 is a subjective opinion of poster.

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Panera Bread - Rounding Up What I Pay For My Bill

4.0
Details
I do not like being asked to "round up" when I am paying my bill e.g. if what I owe is $17.50 being asked to round up to a higher cost. I feel like Panera wants to claim it is giving to a charity but trying to get money from it's customers to do that. If I would round up, I don't know where that money really goes....to increase profits?, a charity. I think Panera should just charge for food, services customers receive, not ask customers for extra money (I was put in a position where I had to publicly say no) and give to charities out of their food supplies and profits. I'm going to guess Panera does well financially. Best Regards, Jane Sayre Logan
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Review
#1654413 Review #1654413 is a subjective opinion of poster.
Pros
  • Quality of the food
  • Quality of food
Cons
  • Rounding up bill
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution