3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away
3.2
Details
I have been going to Panera Bread for a few years now. One thing I have found is that while the prices have risen, the portion sizes have shrunk considerably. Recently, I ordered a You Pick Two combination of one small cup of soup and a teeny tiny turkey half sandwich....
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43 comments
Anonymous
#1811436

I just went to Panera today. Now, all their bagels are $1.39.

The whole grain bagel went from $1.05 to $1.39, a 32% increase.

A hot tea is $2.19, and a little tub of peanut butter is $.79 cents. Time to find somewhere else for breakfast.

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Review
#1200523 Review #1200523 is a subjective opinion of poster.
Product
Panera Bread Soup
Reason of review
Overall prices and portions
Last week I stopped at a nearby Panera and got their very tasty, decent-sized danish-looking danish. This week I went to my usual Panera (not the same location) at around 2:30 in the afternoon. While usually the pastry case is pretty depleted by then, what I saw...
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37 comments
Anonymous
#1761766

We stopped going when they reduced the scones and selection. I used to come in and buy enough scones to serve at the office meeting weekly. When the size was cut in half but the price remained the same I headed to the donut shop and cupcake shop.

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Review
#1402843 Review #1402843 is a subjective opinion of poster.
Product
Panera Bread Pastry
Reason of review
Bad quality
While all the sandwiches sound good on the menu, I've tried them all and just about every one is ruined by some weird flavored pesto paste or funky mayonnaise. I know you can customize them to remove the offending ingredient but in most cases the taste is so alien I...
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33 comments
Anonymous
#1672420

I absolutely agree, this sandwich change is awful. I admit I'm late to the game, I haven't eaten at Panera since I quit working for them.

Hands down the combo was always my favorite, and I had plenty of time to test the menu out. Well I went to get myself a pick 2 with the Italian combo, and I'm told the sandwich doesn't exist. I've literally spent these whole day craving this sandwich, and threw tall me iyer dopest exist? The kids even asked me what was on the sandwich...

after describing it he just says the don't have a sandwich like that... talk about ruining someone's day.

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Review
#920920 Review #920920 is a subjective opinion of poster.
Product
Panera Bread The Italian Sandwich
Reason of review
Bad quality
Horrible Portion Size, Bread Bowl less than half full - Panera Bread review
I have been going to panera for years but not as much lately because the portion sizes got smaller and the prices higher. This time, my sons bread bowl was less than half full. I took it back and the manager said he wouldn't add more to it because they measure the size...
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17 comments
Anonymous
#1715049

Totally agree. I’m over their mini portions.

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Featured
Review
#1107841 Review #1107841 is a subjective opinion of poster.
Product
Panera Bread Soup
Reason of review
Not as described/ advertised
Verified Buyer

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For them to hear my experience | Panera Bread review

1.0
Details
For them to hear my experience - Panera Bread review
For them to hear my experience - Panera Bread review
For them to hear my experience - Panera Bread review
For them to hear my experience - Panera Bread review

Update by user Dec 02, 2019

I would like all three employees fired

Update by user Dec 02, 2019

Losers

Original review posted by user Dec 02, 2019

Your employee Brianna at Cafe#601438 Your employees at Cafe 0903 Kiana And David
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Review
#1720681 Review #1720681 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • We live nearby
Cons
  • Pushing old people out
Reason of review
Bad quality
Loss
$5000
Preferred solution
I want all three them fired And charge with
Tags
  • Panera Bread Failed Me
1.3
Details
A modern caprese with very little on it - Panera Bread review
A modern caprese with very little on it - Panera Bread review
A modern caprese with very little on it - Panera Bread review
A modern caprese with very little on it - Panera Bread review
I ordered this sandwich and it was all bread. If I I hadn’t brought it home I would have returned it right there. Ten dollars for basically bread. This was my first and last time in a Panera. The last photo I uploaded was from the menu. I don’t think I had a slice of...
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7 comments
Ianna
#1610085

Liar I see some lettuce and tomatoes on your sandwich so it was NOT all bread. If you are going to lie try not to post pictures or at least take the other ingredients out before posting.

They are not that dense. Most likely you ate the cheese before taking the picture. Imagine you lying to get a refund because you cannot afford to eat your sandwich.

There are soup kitchens for people in your situation. If you had no issue eating the food you should have no issue paying for it.

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Featured
Review
#1401865 Review #1401865 is a subjective opinion of poster.
Product
Panera Bread Sandwich
Cons
  • Sandwich
Reason of review
Bad quality
Loss
$11
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
DON'T GO THERE - Panera Bread review
DON'T GO THERE - Panera Bread review
On a dreary afternoon in South Florida I was craving a grilled cheese, so I thought why not go Panera...and that is when things took a turn for the worse. I ordered through the Panera app for rapid pickup when I got home with my food and started eating my sandwich I...
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4 comments
Anonymous
#1800162

How are you out$1000. You didn't injure yourself, you said so in your complaint. Just another person looking to make a buck

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Review
#1734342 Review #1734342 is a subjective opinion of poster.
Pros
  • Food
  • Variety
  • Pastry
Cons
  • Sloppy made food
  • Plastics used
  • Price for quality of food
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • cracked tooth
  • Broken Plastic
  • Plastic In Food
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Food quality and bad experiences | Panera Bread review from Port Charlotte, Florida

1.0
Details
Food quality and bad experiences - Panera Bread review
Food quality and bad experiences - Panera Bread review
I was served a breakfast sandwich with moldy cheese. I ate 3 bites and spit out the third bite when I realized. I went back to the store and was refunded, but no apology.
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Review
#1727831 Review #1727831 is a subjective opinion of poster.

Contact Panera Bread Customer Service

Website:
Mailing Address:
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

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Latest Question

Panera Bread Questions
3.2
Details
They got rid of or changed almost every menu item I liked over the last several years - Asiago roast beef, Sierra Turkey, Bacon Egg And Cheese on ciabatta, cinnamon scone, pumpkin spice latte....I used to eat there 4 or more times a week but changing these or removing...
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9 comments
Anonymous
#1768667

I agree. The sandwiches are subpar. The sandwiches are dry and not worth the money.

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Review
#1159964 Review #1159964 is a subjective opinion of poster.
Product
Panera Bread Menu