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3.7
Details
I was a regular customer for a long time now. I thoroughly enjoy entering my Panera location to not only be greeted by the lovely energetic cashiers, but to be in heaven with their delicious food. That all changed a couple of weeks ago, when they took out the chipotle...
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49 comments
Anonymous
#1759924

Panera got our order wrong! This is not the first time.

Probably would not have been an issue, but when my wife called, the Manager didn’t say sorry, but said it was my wife’s fault for not checking the order when she picked it up. Even though the chef said which order was ours. OK, she may be right......we will do that in the future, but not at Panera.

My next move is to unsubscribe from Panera’s promo emails. Sorry, but that was bad management 101 and a total lack of customer service.

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Review
#705842 Review #705842 is a subjective opinion of poster.
Pros
  • Food til they took it away
Cons
  • How they took my sandwhich away
3.2
Details
I have been going to Panera Bread for a few years now. One thing I have found is that while the prices have risen, the portion sizes have shrunk considerably. Recently, I ordered a You Pick Two combination of one small cup of soup and a teeny tiny turkey half sandwich....
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38 comments
Anonymous
#1756841

I just ordered a grilled cheese sandwich and a cup of soup with a drink. I definitely would not have come here if I knew it was going to be $18 for that.

The bread crust is hard and the bread is chewy.

I wish I could post pictures. I paid $18 for a sandwich that tastes horrible.

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Review
#1200523 Review #1200523 is a subjective opinion of poster.
Reason of review
Overall prices and portions
Last week I stopped at a nearby Panera and got their very tasty, decent-sized danish-looking danish. This week I went to my usual Panera (not the same location) at around 2:30 in the afternoon. While usually the pastry case is pretty depleted by then, what I saw...
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37 comments
Anonymous
#1761766

We stopped going when they reduced the scones and selection. I used to come in and buy enough scones to serve at the office meeting weekly. When the size was cut in half but the price remained the same I headed to the donut shop and cupcake shop.

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Review
#1402843 Review #1402843 is a subjective opinion of poster.
Reason of review
Bad quality
Featured
1.3
Details
Panera Bread - A modern caprese with very little on it
Panera Bread - A modern caprese with very little on it
Panera Bread - A modern caprese with very little on it
Panera Bread - A modern caprese with very little on it
I ordered this sandwich and it was all bread. If I I hadn’t brought it home I would have returned it right there. Ten dollars for basically bread. This was my first and last time in a Panera. The last photo I uploaded was from the menu. I don’t think I had a slice of...
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7 comments
FragrantNumbat
#1610085

Liar I see some lettuce and tomatoes on your sandwich so it was NOT all bread. If you are going to lie try not to post pictures or at least take the other ingredients out before posting.

They are not that dense. Most likely you ate the cheese before taking the picture. Imagine you lying to get a refund because you cannot afford to eat your sandwich.

There are soup kitchens for people in your situation. If you had no issue eating the food you should have no issue paying for it.

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Review
#1401865 Review #1401865 is a subjective opinion of poster.
Cons
  • Sandwich
Reason of review
Bad quality
Loss
$11
Preferred solution
Full refund
Featured
Panera Bread - Horrible Portion Size, Bread Bowl less than half full
I have been going to panera for years but not as much lately because the portion sizes got smaller and the prices higher. This time, my sons bread bowl was less than half full. I took it back and the manager said he wouldn't add more to it because they measure the size...
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17 comments
Anonymous
#1715049

Totally agree. I’m over their mini portions.

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Review
#1107841 Review #1107841 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Panera Bread in Westland, Michigan - PROBLEM WITH DRINK ORDER

3.4
Details
Panera Bread - PROBLEM WITH DRINK ORDER
Panera Bread - PROBLEM WITH DRINK ORDER
Panera Bread - PROBLEM WITH DRINK ORDER
Panera Bread - PROBLEM WITH DRINK ORDER
I ordered a large Baja Mac & Cheese yesterday with an Absopure large water. The food came without the water, no biggy. When the driver returned he gave it to my co-worker and it was frozen, so I decided to just let it thaw. When I recapped it after taking a drink I realized that the top of the cap was split open. I have included pics so that you have the details. Thank you. Teresa Thompson
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Review
#1644232 Review #1644232 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Let the company propose a solution
While all the sandwiches sound good on the menu, I've tried them all and just about every one is ruined by some weird flavored pesto paste or funky mayonnaise. I know you can customize them to remove the offending ingredient but in most cases the taste is so alien I...
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33 comments
Anonymous
#1672420

I absolutely agree, this sandwich change is awful. I admit I'm late to the game, I haven't eaten at Panera since I quit working for them.

Hands down the combo was always my favorite, and I had plenty of time to test the menu out. Well I went to get myself a pick 2 with the Italian combo, and I'm told the sandwich doesn't exist. I've literally spent these whole day craving this sandwich, and threw tall me iyer dopest exist? The kids even asked me what was on the sandwich...

after describing it he just says the don't have a sandwich like that... talk about ruining someone's day.

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Review
#920920 Review #920920 is a subjective opinion of poster.
Reason of review
Bad quality

Panera Bread - Nasty nasty stores in Denton Tx

2.1
Details
Panera Bread - Nasty nasty stores in Denton Tx
Panera Bread - Nasty nasty stores in Denton Tx
Panera Bread - Nasty nasty stores in Denton Tx
Tables and floors are filthy. Many employees yet nobody can clean anything??? This comment applies to BOTH stores. Pics are south locale.
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Review
#1673180 Review #1673180 is a subjective opinion of poster.
Pros
  • Bagels
Reason of review
Filthiness of stores
Preferred solution
Let the company propose a solution
Tags
  • cleanliness poor

Panera Bread in Bogart, Georgia - Waste of money

3.0
Details
Panera Bread - Waste of money
Panera Bread - Waste of money
Panera Bread - Waste of money
I just ordered the 2 warm Meditteranean grain bowls to go and they gave me 3/4 cup of rice 3 olives, 3 pieces of tomato 2 slivers of cucumber, 1 small sliver of avocado, 1 tbs hummus and 1tbs of dressing. NOTHING like what you advertise. I went to the store in Athens GA. It was a child's portion for $10+
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Review
#1668270 Review #1668270 is a subjective opinion of poster.
Cons
  • Not as advertised
Reason of review
Not as described/ advertised
Loss
$20
Preferred solution
Full refund
Tags
  • Food And Customer Service

Contact Panera Bread Customer Service

Mailing Address:
Panera, LLC
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts
Featured
3.5
Details
Panera Bread - Servings waaay too small
Panera Bread - Servings waaay too small
Panera Bread - Servings waaay too small
Panera Bread - Servings waaay too small
Tualatin, OR location Ordered a pick 2. My half sandwich (Chipotle Chicken Avocado Melt) measured 3.75 inches by 3.50 inches and very little filling for $5.69. My half salad (Green Goddess Cobb Salad with Chicken) was so tiny. Plastic container it was in was not filled...
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3 comments
Anonymous
#1578971

This is why America is fat.

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Review
#1371538 Review #1371538 is a subjective opinion of poster.
Cons
  • Small portion and high pricing
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • cheated