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Its now just ok | Panera Bread review from Livonia, Michigan

3.0
Details
I used to go to panera a lot. My son loved their grilled cheese and me the soups and salads. Its been a while and we decided to go back. I ordered the turkey chili, my son the grilled cheese. I was disappointed to see that my chili was not the portion I used to receive, it was smaller. My son was disappointed to see his grilled cheese didnt have the lines on it from a panini press and was instead done in an oven but his grilled cheese size was smaller as well. We both left a bit hungry and a bit thinking of not returning. Good thing theres plenty of other places nearby with soup and salads.
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1 comment
Anonymous
#1803808

It’s hard to believe that Panera thinks we would return, when it is so noticeable how much their portion sizes have shriveled. Every restaurant in the country sells soup, salads and sandwich options, so it’s not like they have something special to offer. We aren’t returning either.

Review
#1757991 Review #1757991 is a subjective opinion of poster.
Pros
  • Food is good
  • Welcoming atmosphere of the front cashiers
Cons
  • Smaller portions
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Call before you go | Panera Bread review

2.5
Details
Who in the literal *** runs out of romaine lettuce on a Friday night when there is a Target grocery NEXT DOOR?!!!! What is wrong with you people? Then I try to call customer service and nobody ever answered.
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Review
#1757661 Review #1757661 is a subjective opinion of poster.
Product
Panera Bread Southwest Chile Lime Ranch Salad
Reason of review
Order processing issue
Preferred solution
Train your manager.... there is no such thing as we're out of ANYTHING. Go get it fom a store or another Panera.

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Verified Reviewer

Terrible service unacceptable excuses | Panera Bread review from Queens, New York

3.2
Details
I ordered a sandwich with added avocado. I was told I didnt pay for it! I have the receipt!!! Humiliated in front of a group of people by your manager!!!! I have been a good customer and have recommended Panera to several people. This is outrageous!!! Paulafpress@gmail.com
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Review
#1755351 Review #1755351 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Location and menu
Cons
  • General manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Not this location | Panera Bread review

2.8
Details
The Panera bread in East Rutherford, NJ. Service is great. It's the food that is not. I have come here a few times hoping it would be better. The food is either overcooked, dry, tastes funny or not hot. The Cuban sandwich was disgusting. The bagel was cold. We won't be coming back to this location again.
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Review
#1738990 Review #1738990 is a subjective opinion of poster.
Product
Panera Bread Menu
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Issue with service | Panera Bread review from Unionville, Ontario

2.9
Details
The assistant general manager Sue was rude and did not show me customer service. She was racist. She needs to be fired.
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Review
#1731558 Review #1731558 is a subjective opinion of poster.
Product
Panera Bread Green Goddess Cobb Salad
Pros
  • Food fresh and good quality
Cons
  • Staff rude
Reason of review
Poor customer service
Tags
  • Assistant General Manager Rude

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Verified Reviewer

Stay Away! | Panera Bread review

3.2
Details
December 10, 2019 in Elk Grove Village, 90 Biesterfield Rd location at 6:05 AM, NOT a single whole grain bagel was available for sale.
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Review
#1729146 Review #1729146 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Location and menu
  • Location
Cons
  • Food item not in stock
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Very happy with customer service | Panera Bread review from Hempstead, New York

2.8
Details
She was unable to give out owners phone number but she compinsated me for my agrovation with the managers coment to me.
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Review
#1714337 Review #1714337 is a subjective opinion of poster.
Service
Panera Bread Customer Care
Pros
  • Usally food very good
Cons
  • Did not like managers coment when spike to him avout issue
Reason of review
Good customer service

Tortellini fettuccine | Panera Bread review from Everett, Washington

3.2
Details
Tortellini fettuccine - Panera Bread review
We have eaten at Panera multiple times In the past and it was fine but tonight was the worst food, so bad I threw it out. There was hardly any sauce and maybe one small piece of chicken. Some of the tortellini was hard. For what they charge the food should be much better than this. It was awful.
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Review
#1706607 Review #1706607 is a subjective opinion of poster.
Reason of review
Bad quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.1
Details
I have been a loyal supporter of Panera for years now.. my H and I would go a few times a week.. we saw prices gradually rising over the years but gradual to be expected but quality and portions remained the same. Just suddenly we are faced with smaller everything and...
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Review
#1704639 Review #1704639 is a subjective opinion of poster.
Pros
  • Quality of the food
Cons
  • Prices have gone way up while portions have gotten smaller
Reason of review
Smaller portions and higher prices suddenly!
Preferred solution
Let the company propose a solution

Contact Panera Bread Customer Service

Website:
Mailing Address:
3630 South Geyer Rd – Suite 100
St. Louis County, Missouri
United States
Phone:
(314) 984-1000
All Panera Bread Contacts

Panera Bread Products and Services Reviews

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Latest Question

Panera Bread Questions
3.3
Details
Went to Panera for dinner. We ordered two soup/bread bowls. When our order was ready the women handed me my order and my soup was in a bowl no bread bowls. I told her two bread bowls soup in a bowl though. She stated we are out of bread bowls you ordered chips. I said...
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5 comments
Mckinzie
#1771348

Again, someone did not read through the whole post...customer ordered two soups each in a bread bowl. When customer went to pick up order there were just two bowls of soup, in a cup not a bread bowl as ordered. Manager said we are out of bread bowls, you ordered chips...customer said "OK, can I JUST just have bread?" To me, the word "just" means in this case, "instead of"...am I right?

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Review
#1691580 Review #1691580 is a subjective opinion of poster.
Service
Panera Bread Manager
Pros
  • Good food
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$16
Preferred solution
Manager reprimanded