This is the tenth time I've eaten at the Panera up the street from me, 8510 East 96th St., in Fishers, IN. It is the eighth time they've made a complete mess of the order.
And the last time. No matter how much I love the food, I will not be going back. The help is just IMPOSSIBLE - I was in food service for over 20 years and never had people this uncaring working with me. It's bad enough to deal with the typical Panera complaint; never, never can you count on getting the bread you want.
Croissants, sourdough, baguette, you can count on it - if it's after two in the afternoon, they're out of what is needed to build the sandwich you want. Which they inform you of with an uncaring shrug that makes you want to turn around and walk out. You ever heard of making more? From this launching pad of aggravation, the Fishers store screws up everything they touch.
Used to be I'd take the dinner home, but even though they deliver, when I would call to say it was a mess, the manager offered to do nothing. I don't want a coupon for the next time I come. I don't want it FREE. I want it RIGHT.
So now I unpack in the store, to find the wrong size soup, the half sandwich when I ordered a whole, the wrong bread, missing items, etc.
Tonight's expensive steak sandwich is on gummy white bread - the dog is getting the steak, the garbage can the rest. I've had it with Panera!
Product or Service Mentioned: Panera Bread Soup.
Reason of review: Poor customer service.
Monetary Loss: $29.
Preferred solution: Full refund.
I liked: Food, When i can get it.
I didn't like: Service and availability.