I was just at your New Hyde Park location for breakfast today (Sunday, June 24th) and I was extremely disappointed on several counts:
1) The caffeine-free Diet Pepsi fountain was broken. I alerted an associate and waited 15 minutes. Nobody fixed it. Then I went to the manager and alerted her. Told her I had to leave. I spent almost $2 on a soda I was unable to drink! Please refund that to me.
2) There was no nutritional information sheet available on the wall. I had to ask the manager to check the binder and she was kind enough to do that. But you SHOULD have it ready on the wall for anyone - including calories, carbs, fat content, etc.
3) The floor had food crumbs in some places so it was NOT clean 100% - with so few customers early in the morning, someone should be prepping. I did see some workers chatting so manpower would not be an issue.
4) The power sandwich cost $4 and it was not a good value for the money, in my opinion. It was indeed delicious, but not filling.
I did not have my card with me. The associate would not accept my phone number, as it was not found in the system. She did not tell me I could bring the receipt home and enter it online under "missedvisit" - I had to notice it on the receipt myself and told her. She was very surprised so this is lack of training.
Then, when I got home, I went to www.paneralistens.com only to see that the website is under construction and was not working. Overally, a very negative experience and I am doubtful I will be returning. I will also be sharing this on Facebook, Twitter, and my own blog. Please respond accordingly. Thank you.
I would like a refund of my soda cost $2.00 and a coupon enticing me to return to Panera. I am a long-time customer and tell a lot of people about my culinary experiences online.