I woke up New Year’s Day 2018 much like any other only a bit later than usual. I proceeded to Panera Bread (Cafe 4450) as I knew they stopped serving breakfast at either 10:30 or 11:00 am.
(Have been successful in the past as late as 10:35 am). I hurried in my vehicle and walked up to the register and started my order with an Egg and Cheese sandwich. The cashier appeared ready to accept the order when a co-worker (I beleive Angela is her name and she was a manager on duty) said to the cashier, “We are not taking breakfast orders anymore, it is 10:30.” I stood there somewhat stunned and awaiting a reason why only to never get eye contact. In the past, they would either honor the request or let me know they no longer had eggs available to fulfill the order...
I then proceeded to buy a bagel and danish only because my wife and son were relying on me for breakfast. (Who later told me they prefer them from Starbucks anyway, and I should have just left.). I myself went to McDonalds instead for a breakfast sandwich. I am not someone who gets mad easily or enjoys conflict, and I was also slow to respond and tired because it was New Years morning.
Yet on reflection, I realized she had easily ruined my first New Years morning as I was looking forward to something I get regularly.
I felt it important to provide this feedback on someone who could learn to be more curtious and respectful to customers. I called the store and they let me know her name was Angela.
Product or Service Mentioned: Panera Bread Manager.
Reason of review: Poor customer service.
Preferred solution: Feedback provided.
Panera Bread Cons: Customer service.